CSG to Provide Customer Care and Billing Support to Shreveport, LA. Market
ENGLEWOOD, Colo., Jan. 4 /PRNewswire-FirstCall/ -- CSG Systems
(Nasdaq: CSGS), a leading global provider of customer care and billing
solutions, today announced that it has reached an agreement with Time Warner
Cable National Division to provide billing and customer care support for the
Shreveport, La. market.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO)
Under the agreement, CSG will extend its outsourced advanced convergent
billing platform and its front-end customer care application to support
approximately 60,000 video and high speed Internet subscribers served by Time
Warner Cable of Shreveport.
In addition, CSG will extend other applications to support Time Warner
Cable of Shreveport's customers, including CSG(R) Care Express, a solution
that enables customer self-care through an online account management platform
which allows customers to view, manage and pay bills over the Internet. The
operator also will leverage CSG's Customer Interaction Tracking and CSG
Statement Express applications, which are pre-integrated with CSG's core
billing and customer-care solutions.
CSG's outsourced applications will replace a legacy in-house system
currently in use in the Shreveport market.
The addition of Shreveport to CSG's system was driven by the market's
inclusion into Time Warner National Division and its desire to leverage CSG's
single convergent billing and customer care platform to support all of its
customers and services. With the addition of Shreveport, CSG supports all of
the 325,000 subscribers within Time Warner National Division, which comprises
16 metropolitan markets across the United States.
"As a business partner, CSG has a long history of supporting our customer
care and billing operations needs across our subscriber base with high-quality
solutions and services," said Amos Smith, vice president, Finance, Time Warner
Cable National Division. "The addition of the Shreveport, La. market to CSG's
system helps Time Warner Cable National Division continue to realize
operational and cost efficiencies by leveraging CSG's customer care and
billing system across our entire subscriber base."
"We are proud to continue to increase the number of markets we serve for
Time Warner Cable and its divisions," said Ed Nafus, president, CSG's
Broadband Services Division. "We look forward to supporting these new
subscribers part of Time Warner National Division today and in the future."
About Time Warner Cable National Division
A pioneer in the cable industry, Time Warner Cable owns and manages the
most advanced, best-clustered cable television operations in the country, with
more than 90% of its 10.9 million customers in systems serving 100,000 people
or more. Through technological innovation, a fully upgraded fiber-based
network and a commitment to increasing choice and value for our customers,
Time Warner Cable brings the digital age into America's communities and is
transforming the way Americans receive information and entertainment. The
National Division of Time Warner manages 16 systems as well as the Shreveport
Division with a total of 305,000 basic subscribers, of which the Shreveport
Division represents 58,000.
About CSG Systems
With worldwide headquarters in Englewood, Colo., CSG Systems is a
subsidiary of CSG Systems International, Inc. (Nasdaq: CSGS). CSG and its
wholly-owned subsidiaries serve telecommunications service providers in more
than 40 countries. CSG is a leader in next-generation billing and customer
care solutions for the cable television, direct broadcast satellite, advanced
IP services, next generation mobile, and fixed wireline markets. CSG's unique
combination of proven and future-ready solutions, delivered in both outsourced
and licensed formats, empowers its clients to deliver unparalleled customer
service, improve operational efficiencies and rapidly bring new
revenue-generating products to market. For more information, visit our
website at http://www.csgsystems.com.
SOURCE CSG Systems
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Related links:
http://www.csgsystems.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, photodesk@prnewswire.com
Company News On-Call:
http://www.prnewswire.com/comp/126879.html
CONTACT:
Carrie Schafer, Public Relations,
+1-303-804-4075, carrie_schafer@csgsystems.com, or Liz Bauer,
Investor Relations, +1-303-804-4065, liz_bauer@csgsystems.com,
both of CSG Systems; or Paul Braun, Vice President of Programming
& Public Affairs of Time Warner Cable, National Division,
+1-303-649-8013, Paul.Braun@twcable.com, or Annette Hall, Vice
President of Public, Government and Community Affairs of
Shreveport Division, Time Warner Cable, +1-318-213 4107,
Annette.Hall@twcable.com
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