WASHINGTON, Jan. 6 /PRNewswire/ -- The Telework Coalition, Inc., TelCoa,
(http://www.TelCoa.org), the only non-profit membership organization dedicated
to enabling virtual, mobile, and distributed work through education,
technology, and legislation, has created the Telework track in the Call Center
Demo & Conference being held in Dallas, TX, from January 31 through February
2. See http://www.TelCoa.org for information.
On January 31, TelCoa will present its annual Western Telework Conference.
This year they will move away from the usual "Telework 101" topics and address
areas of a more urgent concern. "At TelCoa, we feel that it's time to move on
from the basics and take the understanding of home-based working to a higher
level," said John Edwards, Chairman. A COOP, or Continuity of Operations Plan,
is a must have for every public and private organization. Business
continuity and disaster recovery needs to be addressed in times of both
heightened National Security, and as a hedge against natural disasters. A
distinguished panel consisting of IBM, Nortel and AT&T subject matter experts
will share the experiences of their organizations and how they have
successfully implemented COOPs.
The second session's panel will focus on the best practices of setting up
a home office for safety, efficiency, and productivity, while being
ergonomically correct. This usually neglected area is very important to cover
because of the required due diligence related to OSHA and worker's
compensation issues.
The day's final session will be a timely discussion on bottom line savings
realized from home-based workers. A home-based work strategy can both help
employers survive in difficult economic times, and counter the growing trend
of sending American jobs offshore.
"This final session is a perfect lead into the main Call Center
Conference," commented Chuck Wilsker, TelCoa President and CEO. "We are
honored that TelCoa has been invited back by CMP Media to create the
'Teleworking in the Call Center' track," Wilsker added.
The Telework Coalition has assembled the leading experts in the field to
show how the home-based agent call center model competes financially with both
the premises-based and offshore models. "In addition to assuring better
customer service, greater customer satisfaction, and the opportunity to stem
the tide that has already cost the US hundreds of thousands of jobs, the geo-
political instability of the areas where jobs and our personal information is
being sent, is also of great concern," said Jack Heacock, TelCoa Vice
President and Chair of its Call Center Committee.
Six sessions, over two days, will cover topics including accessing
untapped work force resources and their training, the necessary security of
personal information and data, the available technologies, and how to
implement VoIP (Voice over Internet Protocol) to significantly reduce costs.
SOURCE Telework Coalition, Inc.
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Related links:
http://www.teleworker.com
CONTACT:
Chuck Wilsker, +1-202-266-0046, ext. 101 or
John Edwards, +1-202-266-0046, ext. 102, both of Telework
Coalition, Inc., info@telcoa.org
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