New Team Designed to Enable CSG Customers to Optimize Billing and Customer
Care Solutions
ENGLEWOOD, Colo., Jan. 17 /PRNewswire-FirstCall/ -- CSG Systems
(Nasdaq: CSGS), a leading provider of customer care and billing solutions,
today announced the formation of a new Professional Services Group designed to
help CSG's customers optimize their use of the company's billing and customer
care solutions. The group will consist of two focused areas: the Broadband
Consulting Group and the Optimization Services Group.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO )
The Broadband Consulting Group delivers core system expertise for CSG's
flagship billing and customer care solution, CSG ACP (Advanced Convergent
Platform), and can build custom applications that integrate with the billing
system, based on specific customer requirements.
The newly formed Optimization Services Group will work closely with CSG
customers to help maximize the return on the investment they have made in
CSG's solutions by assessing customer-specific operational needs and then
working with customers to better use solution features to maximize operational
efficiencies. This group will include experts in workforce automation,
customer care, call center operations and voice services who can work directly
with customers to solve business challenges.
"CSG has always worked closely with its customers, but this team is the
result of our clients continuing to seek our help to leverage the value of our
solutions within their customer care and billing operations," said Mike Scott,
president of CSG's Broadband Services Division. "Our Professional Services
Group will help our customers leverage our solutions to reduce operating
expenses and deliver excellent customer care, maximizing their return on
investment."
Ron Vernon, vice president of professional services will lead the new
organization. Vernon has served CSG's broadband customer accounts nationwide
by directing sales and support operations for the past five years.
About CSG Systems
Headquartered in Englewood, Colorado, CSG Systems International
(Nasdaq: CSGS) is the leading provider of outsourced billing, customer care
and print and mail solutions and services supporting the North American
convergent broadband and direct broadcast satellite markets. CSG's solutions
support some of the world's largest and most innovative providers of bundled
multi-channel video, Internet, voice and IP-based services. CSG's unique
combination of solutions, services and expertise ensure that cable and
satellite operators can continue to rapidly launch new service offerings,
improve operational efficiencies and deliver a high-quality customer
experience in a competitive and ever-changing marketplace. For more
information, visit our website at http://www.csgsystems.com
SOURCE CSG Systems International Inc.
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Related links:
http://www.csgsystems.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, photodesk@prnewswire.com
CONTACT:
Media, Elise Brassell, Corporate
Communications, +1-303-804-4962, or Investors, Liz Bauer, SVP,
Corp. Comm & IR, +1-303-804-4065, both of CSG Systems
International Inc.
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