NORTHBROOK, Ill., Jan. 23 /PRNewswire-FirstCall/ -- Today, Allstate
announced that it has enhanced its website with changes that make Allstate.com
more convenient and easier to use.
"With an emphasis on providing a superior customer experience, we have
redesigned the 'Customer Care Center' section on Allstate.com so that it is
easier to navigate, more informative and includes even more self-service
options for Allstate customers," said Rich Heneberry, Allstate Assistant Vice
President for Interactive Marketing.
Gomez(TM) has ranked Allstate #1 for Relationship Services in their last
three reports dating back to Winter 2000.
We have added more topics to the 'Frequently Asked Questions' section. In
addition customers can link to their agent's personal web page to email their
agent directly from the Allstate.com site.
"Pay-by-check is a new feature on the site and with a new, simplified
registration process, customers can let Allstate.com begin working for them,"
continued Heneberry.
Allstate.com allows customers to manage their Allstate accounts with
features like letting the customer view and request policy changes, check
account status and pay premiums online (via check or credit card) as well as
report a claim and monitor its progress through claim settlement.
"As more and more customers register for and use Allstate.com to manage
their policies, we will continue to look for ways to improve and enhance the
site's services and features to ensure the customer has a superior
experience," said Heneberry.
The Allstate Corporation (NYSE: ALL) is the nation's largest publicly held
personal lines insurer. Widely known through the "You're In Good Hands With
Allstate(R)" slogan, Allstate provides insurance products to more than 14
million households and has approximately 13,000 exclusive agents in the U.S.
and Canada. Customers can access Allstate products and services through
Allstate agents, or in select states at allstate.com and 1-800-Allstate.
Encompass(SM) and Deerbrook(SM) Insurance brand property and casualty products
are sold exclusively through independent agents. Allstate Financial Group
includes the businesses that provide life insurance, retirement and investment
products, through Allstate agents, workplace marketing, independent agents,
banks and securities firms.
SOURCE The Allstate Corporation
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Related links:
http://www.allstate.com
Company News On-Call:
http://www.prnewswire.com/comp/109885.html
CONTACT:
Michael Trevino of Allstate, +1-847-402-5600
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