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CSG Systems International, Inc. Reports Fourth Quarter 2004 Results

   CSG Systems logo. (PRNewsFoto)

ENGLEWOOD, CO USA
                         Revenues of $136.6 Million;
                  GAAP Net Income of $0.24 Per Diluted Share

    ENGLEWOOD, Colo., Jan. 25 /PRNewswire-FirstCall/ -- CSG Systems
International, Inc. (Nasdaq: CSGS), a leading provider of customer care and
billing solutions, today reported results for the quarter ended December 31,
2004.
     (Logo:  http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO)

    Fourth Quarter 2004 Highlights:

     *  GAAP results were as follows: total revenues were $136.6 million;
        operating income was $20.7 million; and net income per diluted share
        was $0.24.  Net income per diluted share was negatively impacted by
        approximately $0.02, resulting from foreign currency transaction
        losses.

     *  Cash flows from operations for the quarter ended December 31, 2004
        were $22.3 million.

     *  CSG's Broadband Services Division (BSD) signed a contract with Comcast
        immediately after the end of the quarter to provide voice over IP
        services to all the customers processed on CSG's solution, which is
        approximately two-thirds of Comcast's subscriber base.  In addition,
        Verizon selected CSG to provide customer care and billing for its
        fiber-to-the-home initiative and Time Warner Shreveport will convert
        its customers off its legacy billing system and onto CSG's platform.

     *  CSG's Global Software Services Division (GSS) added another China
        Telecom property to its client list with Zhejiang Telecom.  In
        addition, another e-business company, VinIQ, which is a Canadian
        automobile e-commerce site, selected CSG through Telus Business
        Solutions to provide customer care and billing services.

     *  Frost & Sullivan honored CSG with its 2005 Product Leadership award.

     *  Neal Hansen, chairman and chief executive officer, announced his
        intention to retire June 30, 2005.  In addition, Hank Bonde joined CSG
        as president and chief operating officer.

    "As we go into 2005, CSG has never been in a stronger position," said Neal
Hansen, chairman and chief executive officer for CSG Systems International,
Inc.  "We have a clearly defined plan for how we will continue to deliver
unmatched value to our customers and continue to grow the business.  Now, more
than ever, carriers and operators are turning to companies like CSG to help
them grow their businesses in a profitable way."



     Summary Results of Operations Information (unaudited)
     (in thousands, except per share amounts):

                                Three Months Ended          Year Ended
                                   December 31,            December 31,

                                 2004        2003        2004        2003(2)
     Total revenues, net       $136,646    $129,857    $529,746    $439,660
     Operating income (loss)     20,676      16,358      85,347     (39,561)
     Net income (loss)           12,262       7,071      47,184     (26,277)
     Net income (loss)
      per diluted share            0.24        0.14        0.92       (0.51)
     Certain non-cash
      expenses(1):
       Depreciation               4,403       3,916      15,091      17,378
       Amortization               6,982       5,619      27,310      24,303
       Stock-based employee
        compensation              3,438       1,491      14,886       5,559
         Total                  $14,823     $11,026     $57,287     $47,240

     (1)  These items are calculated in accordance with GAAP, and are
          reflected in the accompanying Condensed Consolidated Statements of
          Operations and Cash Flows.
     (2)  The results of operations for the year ended December 31, 2003
          include a $119.6 million charge to revenue related to the Comcast
          arbitration ruling, of which $13.9 million was attributed to the
          third quarter 2003 revenues, with the remaining $105.7 million
          attributed to revenues for periods prior to July 1, 2003.



    Fourth Quarter 2004 Results
    Processing revenues for the fourth quarter of 2004 were $84.3 million,
which represents a four percent increase compared to $80.8 million for the
same period last year, and to $80.7 million for the third quarter of 2004.
Software revenues increased 12 percent year-over-year to $9.5 million, however
decreased one percent from the third quarter of 2004.  Maintenance revenues
remained relatively consistent for the fourth quarter of 2004 at $24.3
million, compared to $24.7 million for the same period last year and
$24.6 million for the third quarter of 2004.  Professional services generated
$18.5 million of revenue in the quarter, a 16 percent increase when compared
to the same period last year and a two percent increase when compared to the
third quarter of 2004.
    Net income presented under generally accepted accounting principles
("GAAP") for the fourth quarter of 2004 was $12.3 million, or $0.24 per
diluted share, which includes a negative impact of approximately $0.02 per
diluted share, resulting from foreign currency transaction losses.  GAAP net
income for the fourth quarter of 2003 was $7.1 million, or $0.14 per diluted
share.  The fourth quarter 2003 results were reduced by approximately
$4.2 million, or $0.04 per diluted share, due to restructuring charges.

    Divisional Results
    CSG is organized into two divisions: the Broadband Services Division and
the Global Software Services Division.  CSG excludes its restructuring charges
in the determination of its GAAP segment results.  The results of operations
for the two divisions were as follows (in thousands, except percentages):



                                  Three Months Ended December 31, 2004
                             Broadband
                              Services      GSS
                              Division    Division    Corporate     Total

     Processing revenues      $83,662        $657          $--     $84,319
     Software revenues          1,095       8,430           --       9,525
     Maintenance revenues       4,710      19,597           --      24,307
     Professional services
      revenues                    432      18,063           --      18,495
       Total revenues          89,899      46,747           --     136,646
     Segment operating
      expenses(3)              55,408      44,911       15,344     115,663
     Contribution margin
      (loss)(3)               $34,491      $1,836     $(15,344)    $20,983
     Contribution margin
      percentage                 38.4%        3.9%         N/A        15.4%




                                  Three Months Ended December 31, 2003
                             Broadband
                              Services      GSS
                              Division    Division    Corporate     Total

     Processing revenues      $79,323      $1,476          $--     $80,799
     Software revenues          1,109       7,410           --       8,519
     Maintenance revenues       3,998      20,659           --      24,657
     Professional services
      revenues                    658      15,224           --      15,882
       Total revenues          85,088      44,769           --     129,857
     Segment operating
      expenses(3)              51,541      44,101       13,610     109,252
     Contribution margin
      (loss)(3)               $33,547        $668     $(13,610)    $20,605
     Contribution margin
      percentage                 39.4%        1.5%         N/A        15.9%



                                       Year Ended December 31, 2004
                             Broadband
                              Services      GSS
                              Division    Division    Corporate     Total

     Processing revenues     $324,397      $2,697          $--    $327,094
     Software revenues          4,094      30,821           --      34,915
     Maintenance revenues      18,912      78,735           --      97,647
     Professional services
      revenues                  1,040      69,050           --      70,090
       Total revenues         348,443     181,303           --     529,746
     Segment operating
      expenses(3)             206,871     173,739       61,095     441,705
     Contribution margin
      (loss)(3)              $141,572      $7,564     $(61,095)    $88,041
     Contribution margin
      percentage                 40.6%        4.2%         N/A        16.6%



                                       Year Ended December 31, 2003
                             Broadband
                             Services       GSS
                             Division(2)  Division    Corporate     Total

     Processing revenues
      (Broadband Division
      net of $13,472 for
      the arbitration
      charge)                $338,936      $3,449          $--    $342,385
     Software revenues          5,141      36,290           --      41,431
     Maintenance revenues
      (Broadband Division
      net of $450 for
      the arbitration
      charge)                  18,755      74,809           --      93,564
     Professional services
      revenues                  1,550      66,409           --      67,959
       Subtotal               364,382     180,957           --     545,339
     Charge for arbitration
      ruling attributable
      to periods prior to
      July 1, 2003           (105,679)         --           --    (105,679)
         Total revenues, net  258,703     180,957           --     439,660
     Segment operating
      expenses(3)             211,103     190,166       66,102     467,371
     Contribution margin
      (loss)(3)               $47,600     $(9,209)    $(66,102)   $(27,711)
     Contribution margin
      (loss) percentage          18.4%       (5.1)%        N/A        (6.3)%

     (3)  CSG's segment operating expenses and contribution margin (loss),
          determined in accordance with GAAP, exclude restructuring charges of
          $0.3 million and $4.2 million, respectively, for the three months
          ended December 31, 2004 and 2003, and $2.7 million and $11.9
          million, respectively, for the year ended December 31, 2004 and
          2003.



    Broadband Services Division
    Total domestic customer accounts processed on CSG's system as of December
31, 2004 were 43.5 million compared to 44.0 million as of September 30, 2004.
Customer accounts decreased quarter over quarter as a result of the
deconversion of a dial-up internet service provider's customer base.  The
annualized revenue per processing unit for the fourth quarter of 2004 was
$7.67 compared to annualized revenue per processing unit of $7.36 for the
third quarter of 2004.
    Immediately after quarter-end, CSG's Broadband Services Division (BSD)
signed a contract with Comcast to provide voice over IP services to all the
customers processed on CSG's solution, which is approximately two-thirds of
Comcast's customer base.  In addition, Verizon selected CSG to provide
customer care and billing services for its fiber-to-the-home initiative, and
Time Warner Shreveport and another Cebridge location will convert their
customers off its legacy billing systems and onto CSG's platform.
    CSG's Broadband Services Division enters 2005 with no customer contracts
up for renewal.

    Global Software Services Division
    The GSS Division signed its fourth contract with a China Telecom property,
Zhejiang Telecom.  Zhejiang Telecom will consolidate its four legacy billing
systems onto the Kenan FX platform.  When deployed, CSG's customer care and
billing software products will support up to 13 million subscribers in 11
cities across all Zhejiang's services including wireline, IP and broadband.
    In addition, CSG had several successful Kenan FX implementations this
quarter, including CTBC, a regional Brazilian convergent operator; MobileOne,
Singapore's leading mobile provider; and Celcom, a Malaysian wireless
provider.  And, another e-business company, VinIQ, which is a Canadian
automobile e-commerce site, selected CSG through Telus Business Solutions to
provide customer care and billing services.
    Finally, CSG was recently honored with a Product Leadership Award by Frost
& Sullivan.  Frost & Sullivan cited CSG as the market leader in software
licenses for the global billing software market.

    Financial Condition
    As of December 31, 2004, CSG had cash and short-term investments of
$157.5 million, compared to $138.9 million as of September 30, 2004 and
$105.4 million as of December 31, 2003.  Billed net accounts receivable were
$142.1 million as of December 31, 2004, compared to $123.3 million as of
September 30, 2004 and $130.7 million as of December 31, 2003.
    Cash flows from operations for the quarter ended December 31, 2004 were
$22.3 million.  This compares to $24.8 million for the third quarter of 2004
and $(38.5) million for the fourth quarter of 2003.  The fourth quarter of
2003 reflects the impact of a $94.4 million arbitration payment made to
Comcast.
    During the fourth quarter of 2004, CSG did not acquire any of its common
stock under its Board-approved stock repurchase plan.  The company plans to
enter into a corporate 10(b)5-1 plan in the first quarter of 2005, for the
purposes of repurchasing the company's stock.

    Irrevocable Election to Settle Convertible Debt Securities
    During the fourth quarter of 2004, CSG adopted EITF 04-8, "The Effect of
Contingently Convertible Instruments on Diluted Earnings per Share."  The
EITF's consensus decision states that shares to be potentially issued under
contingently convertible instruments should be included in diluted earnings
per share (if dilutive) regardless of whether any of the contingent conversion
features have been met.
    On December 15, 2004, CSG made an irrevocable election to settle the
$230 million principal portion of its Convertible Debt Securities in cash upon
conversion.  As a result of this election, CSG will calculate dilution for its
Convertible Debt Securities using the "treasury stock" method.  Under the
treasury stock method, CSG has no reduction in its previously reported
earnings per diluted share in the second and third quarters of 2004 (due to
the adoption of EITF 04-8), and experienced no dilution for the Convertible
Debt Securities for the fourth quarter of 2004, as CSG's average stock price
did not exceed the current effective conversion price of $26.77 per share
during these periods.  In addition, going forward, the Convertible Debt
Securities will impact CSG's diluted earnings per share calculation only in
those periods in which CSG's average stock price exceeds the current effective
conversion price of $26.77 per share.

    First Quarter 2005 Financial Guidance
    "For the first quarter of 2005, we are expecting revenues of between
$130 million and $137 million and GAAP earnings per diluted share of between 8
and 14 cents," Peter Kalan, chief financial officer, said.  "Our first quarter
earnings per share guidance is negatively impacted by 5 cents associated with
the accrual of retirement benefits for Mr. Hansen.
    "In addition, there are over $15 million of non-cash items included in our
first quarter earnings per share guidance, or approximately 19 cents per
diluted share," Kalan said.  "These non-cash items include amortization of
approximately $7 million, depreciation expense of approximately $4 million,
and stock-based employee compensation expense of approximately $4 million.
Our guidance does not include any restructuring charges that may be incurred
during the quarter as we are not able to estimate them today."

    Conference Call
    CSG will host a one-hour conference call on Tuesday, January 25, at
5 p.m. EST, to discuss CSG's fourth quarter results.  The call will be carried
live and archived on the Internet.  A link to the conference call is available
at http://www.csgsystems.com.

    Additional Information
    For additional information about CSG, please visit CSG's web site at
http://www.csgsystems.com.  Additional information can be found in the Investor
Relations section of the web site.

    About CSG Systems International
    Headquartered in Englewood, Colorado, CSG Systems International
(Nasdaq: CSGS) is a leader in next-generation billing and customer care
solutions for the cable television, direct broadcast satellite, advanced IP
services, next generation mobile, and fixed wireline markets.  CSG's unique
combination of proven and future-ready solutions, delivered in both outsourced
and licensed formats, empowers its clients to deliver unparalleled customer
service, improve operational efficiencies and rapidly bring new
revenue-generating products to market.  CSG is an S&P Midcap 400 company.  For
more information, visit CSG's Web site at http://www.csgsystems.com.

    This news release contains forward-looking statements as defined under the
Securities Act of 1933, as amended, that are based on assumptions about a
number of important factors and involve risks and uncertainties that could
cause actual results to differ materially from what appears in this news
release.  These factors include, but are not limited to:  1) CSG's ability to
continue to perform satisfactorily and maintain good customer relations with
its two largest customers, Comcast and Echostar Communications, which combined
represent approximately one-third of CSG's revenue; 2) the continued
acceptance of CSG CCS/BP, CSG Kenan FX and their related products and
services; 3) CSG's ability to enhance current products and develop new
technology that will retain existing clients and capture new market share; 4)
significant forays into new markets, which may prove costly and unprofitable;
5) the degree to which CSG's expectations of market penetration and consumer
acceptance of broadband, wireline and wireless services prove true -- and even
if realized, CSG's ability to meet the billing and customer care needs of
those markets; 6) client consolidation, which has decreased the number of
potential buyers for many of CSG's products and services; 7) CSG's ability to
expand and effectively operate its business internationally, which is much
more complex and carries a higher collections and currency risk; 8) CSG's
ability to renew software maintenance contracts and sell additional software
products and services to existing and new clients, both domestically and
internationally; and 9) CSG's ability to successfully deliver on lengthy
and/or complex implementation projects, which by their nature, carry much more
risk.  This list is not exhaustive and readers are encouraged to review the
additional risks and important factors described in CSG's reports on Forms
10-K and 10-Q and other filings made with the SEC.



                       CSG SYSTEMS INTERNATIONAL, INC.
              CONDENSED CONSOLIDATED BALANCE SHEETS -- UNAUDITED
              (in thousands, except share and per share amounts)

                                                  December 31,   December 31,
                                                      2004           2003
                       ASSETS
     Current assets:
       Cash and cash equivalents                    $140,751       $105,397

       Short-term investments                         16,727             --
         Total cash, cash equivalents and
          short-term investments                     157,478        105,397
       Trade accounts receivable --
           Billed, net of allowance of $4,818
            and $11,145                              142,056        130,691
         Unbilled and other                           14,030         18,042
        Deferred income taxes                          5,336          9,134
        Income taxes receivable                        4,064         35,076
        Other current assets                          11,723         11,697
          Total current assets                       334,687        310,037
     Property and equipment, net of depreciation
      of $87,068 and $89,529                          34,476         38,218
     Software, net of amortization of $77,086 and
      $62,957                                         24,695         37,780
     Goodwill                                        218,346        219,199
     Client contracts, net of amortization of
      $62,898 and $50,973                             50,197         58,136
     Deferred income taxes                            39,478         53,327
     Other assets                                      8,528          8,078
         Total assets                               $710,407       $724,775

        LIABILITIES AND STOCKHOLDERS' EQUITY
     Current liabilities:
       Current maturities of long-term debt              $--        $45,137
       Client deposits                                19,497         17,175
       Trade accounts payable                         22,412         21,291
       Accrued employee compensation                  31,859         32,415
       Deferred revenue                               53,250         52,655
       Income taxes payable                           15,085         20,723
       Arbitration charge payable                         --         25,181
       Other current liabilities                      19,909         25,818
         Total current liabilities                   162,012        240,395
     Non-current liabilities:
       Long-term debt, net of current maturities     230,000        183,788
       Deferred revenue                                6,844          3,270
       Other non-current liabilities                   3,481          6,537
         Total non-current liabilities               240,325        193,595
         Total liabilities                           402,337        433,990
     Stockholders' equity:
       Preferred stock, par value $.01 per share;
        10,000,000 shares authorized;
        zero shares issued and outstanding                --             --
       Common stock, par value $.01 per share;
        100,000,000 shares authorized;
        51,016,326 shares and 53,788,062 shares
        outstanding                                      595            593
       Additional paid-in capital                    298,767        281,784
       Deferred employee compensation                 (1,320)        (4,458)
       Accumulated other comprehensive income (loss):
         Unrealized gain (loss) on short-term
          investments, net of tax                         (5)             1
         Cumulative translation adjustments            9,400          6,519
       Treasury stock, at cost, 8,482,496 shares
        and 5,499,796 shares                        (224,008)      (171,111)
       Accumulated earnings                          224,641        177,457
         Total stockholders' equity                  308,070        290,785
         Total liabilities and
          stockholders' equity                      $710,407       $724,775



                       CSG SYSTEMS INTERNATIONAL, INC.
         CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS -- UNAUDITED
                   (in thousands, except per share amounts)

                                  Three Months Ended          Year Ended
                               Dec. 31,     Dec. 31,     Dec. 31,     Dec. 31,
                                 2004         2003         2004         2003
     Revenues:
       Processing and related
        services (inclusive in
        2003 of $13,472 charge
        for arbitration ruling
        attributable to the
        third quarter of 2003)  $84,319     $80,799     $327,094     $342,385
       Software                   9,525       8,519       34,915       41,431
       Maintenance (inclusive
        in 2003 of $450 charge
        for arbitration ruling
        attributable to the
        third quarter of 2003)   24,307      24,657       97,647       93,564
       Professional services     18,495      15,882       70,090       67,959
                                136,646     129,857      529,746      545,339
       Charge for arbitration
        ruling attributable to
        periods prior to
        July 1, 2003                 --          --           --     (105,679)
         Total revenues, net    136,646     129,857      529,746      439,660

     Cost of revenues:
       Cost of processing and
        related services         41,387      35,043      147,789      141,242
       Cost of software and
        maintenance              15,663      18,452       66,394       72,703
       Cost of professional
        services                 16,050      13,904       62,993       63,910
         Total cost of revenues  73,100      67,399      277,176      277,855
     Gross margin (exclusive of
      depreciation)              63,546      62,458      252,570      161,805
     Operating expenses:
       Research and development  13,765      16,181       59,022       62,924
       Selling, general and
        administrative           24,395      21,756       90,416      109,214
       Depreciation               4,403       3,916       15,091       17,378
       Restructuring charges        307       4,247        2,694       11,850
         Total operating
          expenses               42,870      46,100      167,223      201,366
     Operating income (loss)     20,676      16,358       85,347      (39,561)
     Other income (expense):
       Interest expense          (2,285)     (4,070)     (10,334)     (14,717)
       Write-off of deferred
        financing costs              --          --       (6,569)          --
       Interest and investment
        income, net                 758         325        1,850        1,437
       Other, net                (1,299)        799       (1,088)       4,381
         Total other             (2,826)     (2,946)     (16,141)      (8,899)
     Income (loss) before
      income taxes               17,850      13,412       69,206      (48,460)
       Income tax (provision)
        benefit                  (5,588)     (6,341)     (22,022)      22,183
     Net income (loss)          $12,262      $7,071      $47,184     $(26,277)

     Basic net income (loss)
      per common share:
       Net income (loss)
        available to common
        stockholders              $0.25       $0.14        $0.93       $(0.51)
       Weighted average
        common shares            49,375      51,610       50,477       51,432

     Diluted net income (loss)
      per common share:
       Net income (loss)
        available to common
        stockholders              $0.24       $0.14        $0.92       $(0.51)
       Weighted average
        common shares            50,216      51,836       51,223       51,432



                       CSG SYSTEMS INTERNATIONAL, INC.
         CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS -- UNAUDITED
                                (in thousands)

                                                          Year Ended
                                                   December 31,  December 31,
                                                       2004           2003
     Cash flows from operating activities:
       Net income (loss)                              $47,184      $(26,277)
       Adjustments to reconcile net income (loss)
        to net cash provided by
        operating activities --
         Depreciation                                  15,091        17,378
         Amortization                                  27,310        24,303
         Restructuring charge for abandonment
          of facilities                                   909         4,424
         Gain on short-term investments                   (49)          (19)
         Write-off of deferred financing costs          6,569            --
         Deferred income taxes                         17,887         2,018
         Tax benefit of stock-based
          compensation awards                           1,312            33
         Stock-based employee compensation             14,886         5,559
         Changes in operating assets and liabilities:
           Trade accounts and other receivables, net   (4,003)       45,604
           Other current and non-current assets          (338)       (1,536)
           Arbitration charge payable                 (25,181)       25,181
           Income taxes payable/receivable             26,231       (41,244)
           Accounts payable and accrued liabilities   (10,075)       (2,003)
           Deferred revenues                            1,535         6,932
             Net cash provided by
              operating activities                    119,268        60,353
     Cash flows from investing activities:
       Purchases of property and equipment             (9,655)       (9,021)
       Purchases of short-term investments            (25,494)       (7,763)
       Proceeds from sale of short-term investments     8,810         8,795
       Acquisition of businesses and assets,
        net of cash acquired                             (834)       (2,613)
       Acquisition of and investments in
        client contracts                               (3,466)       (1,767)
             Net cash used in investing activities    (30,639)      (12,369)
     Cash flows from financing activities:
       Proceeds from issuance of common stock           6,926         1,670
       Repurchase of common stock                     (55,898)         (207)
       Proceeds from long-term debt                   230,000            --
       Payments on long-term debt                    (228,925)      (41,075)
       Payments of deferred financing costs            (8,213)       (1,077)
             Net cash used in financing activities    (56,110)      (40,689)
     Effect of exchange rate fluctuations on cash       2,835         3,678
     Net increase in cash and cash equivalents         35,354        10,973
     Cash and cash equivalents, beginning of period   105,397        94,424
     Cash and cash equivalents, end of period        $140,751      $105,397

     Supplemental disclosures of cash flow
      information:
       Cash paid (received) during the period for --
         Interest                                      $8,237       $11,251
         Income taxes                                 (23,009)       13,035




SOURCE CSG Systems International, Inc.




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    CONTACT:
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    Systems International, Inc., +1-303-804-4065,
    liz_bauer@csgsystems.com