CSG to Continue as Billing and Customer Care Solutions Provider for Bright
House Networks' Tampa, Fla. and Livonia, Mich. Divisions
ENGLEWOOD, Colo., Jan. 25 /PRNewswire-FirstCall/ -- CSG Systems
(Nasdaq: CSGS), a leading provider of customer care and billing solutions,
today announced that it has extended its agreement with Bright House Networks
to provide customer care and billing support to its Tampa, Fla. and Livonia,
Mich. divisions. Bright House Networks is a multiple system operator (MSO)
managed by Advance/Newhouse Communications.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO )
In the extended agreement, effective through March 2013, CSG will continue
to deliver its outsourced customer care and billing platform -- and numerous
other complimentary products and services, including the CSG(R) Care Express
and CSG(R) Workforce Express solutions -- to support customers across the
MSO's Tampa and Livonia markets. Bright House Networks also will continue to
leverage several CSG solutions that are pre-integrated with billing, including
collections, customer interaction tracking and other tools.
Under the extended agreement, CSG also will continue to provide print and
mail services for the Bright House Networks divisions.
Bright House Networks will leverage CSG's Advanced Convergent Platform
(ACP) to support subscribers across all services today and in the future,
including the MSO's rollout of bundled services. Bright House Networks cited
CSG's proven capability in supporting the unique needs of the convergent
broadband market as its key reason for renewing and extending its relationship
with CSG.
"Supporting our customer base with convergent bundled services and the
highest level of customer service is our key strategy for growth," said
Richard Rose, Vice President, Finance, Bright House Networks. "CSG's ACP is
the only solution in the marketplace with the proven capabilities to support a
truly convergent offering with a single application that supports all of our
billing, customer care and operational needs. We look forward to continuing
to leverage CSG's expertise and solutions while staying focused on meeting our
customers' needs with the best service and services possible."
"We look forward to helping Bright House Networks maximize its use of our
solutions as it enters a new era with even more innovative and compelling
bundled offerings," said Mike Scott, President, CSG's Broadband Services
Division. "CSG is committed to ensuring that our billing and customer care
solutions help meet the needs of operators like Bright House Networks today
and in the future. We are proud to continue our longstanding relationship
with Bright House Networks in Tampa and Livonia."
About CSG Systems
Headquartered in Englewood, Colorado, CSG Systems International
(Nasdaq: CSGS) is the leading provider of outsourced billing, customer care
and print and mail solutions and services supporting the North American
convergent broadband and direct broadcast satellite markets. CSG's solutions
support some of the world's largest and most innovative providers of bundled
multi-channel video, Internet, voice and IP-based services. CSG's unique
combination of solutions, services and expertise ensure that cable and
satellite operators can continue to rapidly launch new service offerings,
improve operational efficiencies and deliver a high-quality customer
experience in a competitive and ever-changing marketplace. For more
information, visit our website at http://www.csgsystems.com.
About Bright House Networks
Bright House Networks is owned by the Time Warner Entertainment -
Advance/Newhouse Partnership -- and managed on a day to day basis by
Advance/Newhouse Communications.
Bright House Networks serves more than two million customers in several
markets including Bakersfield, California; Birmingham, Alabama; Detroit,
Michigan; Indianapolis, Indiana; Orlando, Florida (Central Florida Division)
and Tampa Bay, Florida along with several other smaller systems in Alabama and
the Florida Panhandle. The high-growth Tampa/Central Florida markets are
contiguous and form one of the country's largest cable clusters.
SOURCE CSG Systems
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Photo Notes:
NewsCom: http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, photodesk@prnewswire.com
Related links:
http://www.csgsystems.com
CONTACT:
Elise Brassell, +1-303-804-4962,
elise_brassell@csgsystems.com, or Liz Bauer, +1-303-804-4065,
liz_bauer@csgsystems.com, both of CSG Systems
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