Expanded Offering Provides Direct Access to 'Voice of the Customer'

    DALLAS, Jan. 31 /PRNewswire/ -- Call Center Demo and Conference --
Nexidia, the only provider of a phonetics-based solution for audio mining and
speech analytics, announced today the general availability of its NEXminer
Enterprise 4.0 product.  The browser-based solution delivers the most scalable
enterprise audio search capability in the market with audio indexed at 40
times real-time.  This makes NEXminer Enterprise the fastest solution to
render any quality of audio searchable in multiple languages.
    "Today many enterprises, such as contact centers, record the 'Voice of the
Customer' in order to gain insight into both their customers and business.
Data gleaned from these recorded interactions guides decisions impacting the
customer experience, revenue opportunity identification and lower operational
costs.  Traditionally, this analysis has been a manual process as technology
failed to deliver an enterprise-wide speech analytics solution.  NEXminer
Enterprise 4.0 has been architected to render vast quantities of audio
searchable at 40 times real time, and to give enterprise users the tools to
analyze all of their audio data for key metrics, trends and data vital to the
organization," said John Willcutts, President & CEO of Nexidia.  "In addition,
we have focused on ensuring a level of accuracy unparalleled in the industry.
As a result, NEXminer Enterprise delivers a true, enterprise speech analytic
solution allowing companies to benefit from a lower total cost of ownership,
without limiting their ability to search and analyze audio-video data."

    NEXminer Enterprise 4.0 features include:

    Unparalleled Speed and Accuracy
    NEXminer Enterprise uses an open-systems vocabulary retrieval system that
can conduct searches against large collections of recorded speech at speeds up
to 100,000 times faster than real-time playback.  Additionally, its phonetics-
based engine does not require extensive training or large dictionaries thereby
improving the accuracy of searches on proper names, inexact spellings,
industry terms and jargons, slang and colloquialisms.

    Investigation Tools
    The Investigation Tools available with NEXminer Enterprise allow users to
easily view large volumes of search results in order to monitor key metrics,
identify anomalies that require investigation, track trends, correlate results
to support root cause analysis, and drill down to specific audio.  Results can
also be exported to external systems, providing users access through a variety
of other applications.

    Flexibility
    NEXminer Enterprise can be used for specific term or phrase searches, as
well as complex rules-based queries.  The powerful phonetic search engine is
also capable of delivering results from both poor quality audio such as cell
phones and high quality sources such as broadcast audio.

    Distributed, Open Systems Platform
    The NEXminer Enterprise solution is designed on an open systems framework,
supporting standard I/Os and interfaces, and also can be deployed on various
platforms and servers.  Integration to an existing framework, such as legacy
systems and recorders, enables NEXminer Enterprise to access and mine all
audio data.

    NEXminer currently supports the following languages: North American
English, Latin American Spanish, German, Mandarin Chinese, Korean, Japanese,
Modern Standard Arabic, Gulf Standard Arabic, Farsi and Iraqi.  Additional
languages can be easily added without cumbersome resource-demanding
dictionaries.

    About Nexidia
    Nexidia is a leading provider of highly scalable, highly accurate audio
mining and speech analytics software.  By transforming audio data into
actionable intelligence, Nexidia allows both government agencies and
commercial enterprises to leverage untapped information previously locked away
in audio files.  Based on years of research and development, NEXminer's
phonetic engine is the only tool that allows the user to search on proper
names, places, industry terms and jargon without extensive training and
cumbersome dictionaries.  And unlike the speech-to-text and word-spotting
methodologies, Nexidia's phonetic approach makes it the fastest, most
accurate, and highly scalable tool for audio analytics and search on the
market today.

Link to this page: