According to the J.D. Power and Associates 2005 Primary
Mortgage Origination Study(SM)
ANN ARBOR, Mich., Jan. 31 /PRNewswire/ -- ABN AMRO Mortgage has received
the award for ranking highest in customer sales satisfaction among 13 profiled
mortgage lenders, according to the J.D. Power and Associates 2005 Primary
Mortgage Origination Study(SM).
"At ABN AMRO Mortgage Group, customer satisfaction and service quality are
of the highest importance," said Thomas M. Goldstein, chairman and CEO, ABN
AMRO Mortgage Group, Inc. "We are delighted to receive this recognition. It
is a compliment to the personal pride and dedication our consultants, brokers,
loan officers and employees bring to the job to satisfy our customers, and an
important milestone on the company's road to sustainable growth."
ABN AMRO Mortgage Group ranked highest in customer satisfaction with an
overall score of 756, compared to the industry average of 699 on a 1,000-point
scale. J.D. Power and Associates 2005 Primary Mortgage Origination Study is
based on 4,498 responses from consumers surveyed in August-October 2005 who
originated a new mortgage. J.D. Power and Associates (http://www.jdpower.com)
is a global marketing firm that represents the voice of the customer.
According to the J.D. Power and Associates 2005 Primary Mortgage
Origination Study, ABN AMRO Mortgage performed especially well within the
closing process among lenders and received strong scores for the
application/approval process and the quality of service offered by the loan
officer/representative or mortgage brokers. The study indicated that AAMG
customers recommend their lender to an average of 3.3 people, compared to the
average recommendation of 1.6.
A representative from J.D. Power and Associates will honor ABN AMRO at ABN
AMRO Mortgage Group headquarters, 6300 InterFirst Drive, Ann Arbor, on
Thursday, February 2, 2006, at 2 p.m. Goldstein and William Newman, president
of InterFirst Wholesale Mortgage Lending, will accept the honor on behalf of
AAMG. Photo opportunities will be available.
Goldstein added: "In addition to recognizing our employees' engagement,
the award validates that AAMG is a company that can offer great customer
service and products while adhering to strict compliance standards."
About ABN AMRO Mortgage Group, Inc.
ABN AMRO Mortgage Group is one of the largest loan originators and loan
servicers in the United States. ABN AMRO Mortgage Group produces mortgage
loans and provides related services through its various divisions. ABN AMRO
Mortgage Group has approximately 3,000 employees located throughout the
United States.
About ABN AMRO N.V.
Netherlands-based ABN AMRO is a leading international bank with total
assets of EUR 899.3 bln (as of September 30, 2005). It has over 3,000 branches
in more than 60 countries and territories, and has a staff of over 98,000
full-time equivalents worldwide. ABN AMRO is listed on the Euronext and New
York stock exchanges.
SOURCE ABN AMRO Mortgage Group, Inc.
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Related links: http://www.abnamro.com http://www.jdpower.com
CONTACT: Jennifer Cornell of Eiler Communications, +1-734-761-3399, or jenn@eilerpr.com , for ABN AMRO Mortgage Group, Inc.
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