Company Adds Service to Help Answer Calls During Call Spikes or Business
Interruptions
DALLAS, Feb. 1 /PRNewswire/ -- Working Solutions announced today at the
Call Center Demo & Conference in Dallas, the launching of its new Agents On-
Demand(TM) business continuity service. Agents On-Demand(TM) enables contact
center leaders to respond quickly to unexpected call spikes with prepared
agents equipped to serve customers and reduce 'on-hold' times caused by
seasonal sales promotions, power outages or Mother Nature.
This new alternative for disaster preparedness augments a contact center's
existing in-house sales and support infrastructure. Staffing requirements for
a contact center can be 'scaled' up or down in 30-minute increments to closely
match call volumes, while maintaining pre-determined business service levels.
Working Solutions educates and deploys a workforce that is qualified and
ready to deliver a consistent message to customers. With more than 22,000
agents spanning the country, Working Solutions seamlessly routes calls to
available agents over a secure network, ensuring customer data is protected.
Technology redundancy and experienced agents are the backbone of Working
Solutions' business continuity strategy.
"The importance of customer satisfaction and brand loyalty is magnified
during call spikes or critical business interruptions," said Tim Houlne, CEO
of Working Solutions. "We can help companies respond quickly to meet the
needs of their customers."
ABOUT WORKING SOLUTIONS
Since 1996, Working Solutions continues to lead the industry in remote
home agent services, providing responsive and pro-active customer sales and
service to Fortune 1000 companies, utilizing a dedicated community of more
than 22,000 remote agents spread across the country. Agents On-Demand(TM) is
a registered trademark of Working Solutions.
SOURCE Working Solutions
 back to top
Related links:
http://www.workingsol.com
http://www.cmpevents.com/ccd/a.asp?option=1&V=1
CONTACT:
Scott Anderson of Working Solutions,
+1-972-964-4800, ext. 209, or sanderson@workingsol.com
|
