New Java-based Desktop and Improved Imaging Capabilities
Are Highlights of ESP+ Customer Service Solutions Suite
WESTBOROUGH, Mass., Feb. 3 /PRNewswire-FirstCall/ -- INSCI Corp.
(OTC Bulletin Board: INCC), a leading provider of enterprise content
management (ECM) solutions, today announced it will showcase its ESP+
Solutions Suite for Customer Service at the Call Center Demo & Conference at
the Dallas Intercontinental Hotel, February 4 and 5, 2004.
New suite capabilities will be demonstrated, including a new Java-based
desktop client, which enables the ESP+ solution to be easily deployed across a
large call center; and improved imaging capabilities, allowing customer
service representatives (CSRs) to digitally view paper-based documents such as
hand-signed orders and mailed correspondence.
INSCI's ESP+ Solutions Suite for Customer Service captures, stores, and
manages critical customer documents and other business content for delivery to
the CSR desktop and/or customer Web portal. CSRs have a complete view of all
documents and business content related to a customer's inquiry; and customers
enjoy convenient access to documents. Resulting benefits include substantial
time savings for CSRs and customers alike, a significant improvement in
customer care, and a reduction in the costs associated with each customer
interaction.
The Java-based desktop access melds the lightweight, centralized
deployment simplicity of a browser-based solution with the full functionality
and robust feature set of a desktop-installed product. CSRs enjoy a powerful
set of document viewing tools, effective annotation functionality, and quick-
click e-mail capability for easy fulfillment of reprint requests.
Through the suite's imaging module, companies can centralize paper-based
documents easily from various sources throughout the enterprise, such as
mailed correspondence, purchase orders and signed documents.
With Java-based integration tools, the INSCI Customer Service solution
integrates with CRM and ERP systems, providing quick access to managed content
directly from the call center system. With minimal effort, CSRs can access
all relevant client communications in any format such as contracts,
statements, legacy system documents, orders, e-mail and more from a single
screen. At the same time, the INSCI software enables CSRs to gain access to
company marketing materials for up-selling and cross-selling on all live
inbound calls, maximizing the potential of each call for added company value.
Call times are reduced because the CSR is viewing the same information --
in the same easy-to-read format -- as the end customer. If needed, content
can be quickly emailed, faxed or sent directly to a central reprint and mail
operation with no extra CSR effort; all leading to faster resolution of
incoming calls and improved customer services. With Web portal enablement,
the solution provides customers self-service to documents. Convenient access
to statements, warrantees, and other content, enhances the customer
experience, and inbound call volume is reduced.
"Call centers are increasingly looking for more sophisticated, cost-
effective, and streamlined methods for communicating with customers," said
Henry F. Nelson, chief executive officer at INSCI Corp. "By capturing,
archiving, and managing the full spectrum of communication content, call
centers can improve customer communication and information delivery, and
maximize each contact as a potential contribution to the bottom line."
The INSCI Customer Service Solution is available today. Log on to
http://www.insci.com for more information.
About INSCI Corp.
INSCI Corp. (OTC Bulletin Board: INCC) is a leading provider of solutions
for the enterprise content management (ECM) market. INSCI's technology
provides a strong foundation enabling companies to manage the full spectrum of
enterprise content, from documents to e-mail, graphics and video. INSCI's
ESP+ Solutions Suite enables financial services companies, call centers,
health insurance organizations, utilities and government to provide Internet-
based access for virtually unlimited users to their banking and financial
statements, customer bills and similar content. INSCI's WebWare ActiveMedia
digital asset management products provide a powerful media services platform
for integrating rich media into ECMs, marketing and communication portals, web
publishing systems, and e-commerce portals. For more information about INSCI,
visit http://www.insci.com .
For further information, please contact Susan Worthy of INSCI,
+1-508-870-4225, sworthy@insci.com; or investors, Jill Bertotti of Allen &
Caron Inc., +1-949-474-4300, jill@allencaron.com, for INSCI; or media, Skip
Ferderber of Skip Ferderber & Associates PR, +1-425-315-1724, skip@skipf1.com,
for INSCI.
SOURCE INSCI Corp.
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Related links:
http://www.insci.com
CONTACT:
Susan Worthy of INSCI, +1-508-870-4225,
sworthy@insci.com; or investors, Jill Bertotti of Allen & Caron
Inc., +1-949-474-4300, jill@allencaron.com, for INSCI; or media,
Skip Ferderber of Skip Ferderber & Associates PR,
+1-425-315-1724, skip@skipf1.com, for INSCI
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