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Eloquent, Inc. Announces Fourth Quarter and Year-End FY2001 Results

   Eloquent Achieves Traction With New Eloquent LaunchForce Product - Signs
 Business With 3M, Hewlett-Packard, and Alcatel's Genesys Telecommunications

    SAN MATEO, Calif., Jan. 31 /PRNewswire-FirstCall/ --
Eloquent, Inc. (Nasdaq: ELOQ), a leading provider of sales effectiveness
solutions, today reported financial results for the fourth quarter and year
ended December 31, 2001.
    Revenue for the fourth quarter ended December 31 , 2001 was $0.7 million,
a decrease of $0.4 million from the prior quarter's revenue of $1.1 million,
and a decrease of $1.2 million from the fourth quarter of 2000 revenue of
$1.9 million. The fourth quarter of 2001 revenue is primarily from Eloquent's
legacy content business, which the Company expects to be replaced by the new
Eloquent LaunchForce(R) business in future quarters.
    The fourth quarter 2001 net loss was $4.5 million or a loss of $0.24 per
share. The fourth quarter 2001 pro-forma net loss, adjusted to exclude the
effect of non-cash stock-based compensation charges, a non-cash restructuring
charge for unutilized lease space, and non-cash amortization of purchased
technology and in-process research and development expense, was $3.3 million
or a loss of $0.17 per share. This compares to a pro-forma net loss, on the
same basis, for the prior quarter of 2001 of $4.1 million or a loss of
$0.22 per share, and to a pro-forma net loss for the fourth quarter of 2000,
also excluding the impairment charge, the extraordinary item, effect of
accounting change, and the amortization of investment in Rebop Media Inc., of
$7.2 million or a loss of $0.41 per share.
    The net cash outflow for the Company during the fourth quarter of 2001 was
$3.8 million which resulted in a cash and short-term investments balance as of
December 31, 2001 of $21.4 million. The Company has no bank debt.
    Eloquent also announced that the Company has booked orders from 3M,
Genesys Telecommunications Laboratories, a wholly owned subsidiary of Alcatel,
and Hewlett-Packard for its Eloquent LaunchForce solution.
    Cliff Reid CEO and Chairman said, "We are delighted to see our new
product, Eloquent LaunchForce, achieve traction in the market. The
transactions with 3M, Hewlett-Packard, and the Genesys Telecommunications
subsidiary of Alcatel mark the end of the year-long process of restructuring
Eloquent, transforming it from a rich media platform and services company to a
sales effectiveness company. We are now focused on ramping up revenues and
establishing Eloquent LaunchForce as the industry's leading sales
effectiveness solution."
    Following this release during a conference call at 2:00 p.m. PST, Chairman
and Chief Executive Officer Cliff Reid, and Chief Financial Officer
John Curson, will present an overview of the December quarter 2001 and
Eloquent's strategic positioning regarding its new products. To participate
please dial 877-817-7175 or 703-871-3599 at least 5 minutes prior to the
scheduled start. Interested parties will have the opportunity to listen to the
conference call live on Eloquent's website at http://www.eloquent.com or to the
webcast replay which will be available for 30 days. A replay of the call will
be available through February 7, 2002 by dialing 888-266-2086 or 703-925-2435,
code #5794385.

    About Eloquent, Inc.
    Eloquent provides sales effectiveness solutions to Fortune 1000 companies
-- enabling organizations to increase the productivity of their sales and
marketing organizations, accelerate new revenues and reduce product launch
expenses. Using Eloquent's patented rich media platform, Eloquent
LaunchForce(R) provides a closed-loop, field readiness solution that helps
companies better equip employees, partners, and channels with the information
they need to be more effective. More than 50 Fortune 1000 companies, including
AT&T, Citibank, Cisco Systems, Hewlett-Packard, Nike, Merrill Lynch, Sprint
and Sun Microsystems have used Eloquent's solutions. Eloquent is a registered
trademark of Eloquent, Inc., headquartered in San Mateo, California. For more
information, visit http://www.eloquent.com.
    Except for historical information, all of the expectations and assumptions
contained in the foregoing are forward-looking statements involving risks and
uncertainties. Important factors that could cause actual results to differ
materially from such forward-looking statements include, but are not limited
to, competition in our markets and for qualified personnel, timing of customer
orders and technological change. For additional information regarding these
and other risks, refer to Eloquent's most recent Form 10-Q, on file with the
Securities and Exchange Commission.
    The above press release should be read in conjunction with the following
financial tables.

    NOTE:  Eloquent and the Eloquent logo are registered trademarks of
Eloquent, Inc. All other trademarks are the property of their respective owner


                                  ELOQUENT, INC.
            UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
                      (in thousands, except per share data)

                              Three Months Ended        Twelve Months Ended
                                 December 31,                December 31,
                              2001          2000         2001          2000

    Revenue:
     Software licenses
      and maintenance         $250         $ 660       $1,702        $5,261
     Services                  417         1,200        3,652         9,586
      Total revenue            667         1,860        5,354        14,847

    Cost of revenue:
     Software licenses
      and maintenance
      and services             740         2,169        4,284         9,139
     Amortization of acquired
      technology and patents   135            --          270            --
      Total cost of revenue    875         2,169        4,554         9,139

    Gross margin              (208)         (309)         800         5,708

    Operating expenses:
     Research and
      development            1,044           986        4,399         4,740
     Sales and marketing     1,461         5,113        8,429        20,841
     General and
      administrative           986         1,350        4,333         4,927
     Restructuring expense     850         6,000        2,250         6,000
     Amortization of
      investment in
      Rebop Media, Inc.         --           560          796           560
     In-process research
      and development           --            --          283            --
     Amortization of
      stock-based
      compensation             236        (1,317)       1,660         4,140
      Total operating
       expenses              4,577        12,692       22,150        41,208

    Loss from operations    (4,785)      (13,001)     (21,350)      (35,500)

    Interest and other
     income, net               254           563        1,693         1,451
    Impairment of investment    --        (2,250)        (759)       (2,250)

    Net loss before
     extraordinary item     (4,531)      (14,688)     (20,416)      (36,299)

    Extraordinary loss
     on early
     extinguishments
     of debt                    --            --           --        (7,453)

    Net loss before
     accounting change
     - beneficial
     conversion feature     (4,531)      (14,688)     (20,416)      (43,752)

    Cumulative effect
     of accounting change
     - beneficial
     conversion feature         --        (7,500)          --        (7,500)

    Net loss               $(4,531)     $(22,188)    $(20,416)     $(51,252)


    Basic and diluted
     net loss per share:
     Net loss before
      extraordinary item    $(0.24)       $(0.84)       $(1.11)      $(2.36)
     Extraordinary loss         --            --           --         (0.48)
     Cumulative effect
      of accounting change      --         (0.43)          --         (0.49)

     Net loss               $(0.24)       $(1.27)       $(1.11)      $(3.33)

    Shares used in
     computing basic
     and diluted
     net loss per share (A) 19,243        17,531       18,363        15,381


    Pro forma
     net loss (B)          $(3,310)      $(7,195)    $(14,398)     $(23,349)

    Pro forma net
     loss per share (B)     $(0.17)       $(0.41)       $(0.78)      $(1.43)

    Shares used in
     computing pro
     forma net loss
     per share (C)          19,243        17,531       18,363        16,283

    (A) The shares used in computing basic and diluted net loss per share for
        the twelve months ended December 31, 2000, include the effects of the
        conversion of the Company's Series A, B, C and D preferred stock into
        shares of the Company's common stock and the issuance of common stock
        upon completion of the Company's initial public offering, as of
        February 17, 2000 - the date of the conversion and issuance.
    (B) The pro forma net loss used in computing pro forma net loss per share
        excludes non-cash charges for stock-based compensation expense,
        restructuring expense, the impairment charge, the extraordinary item,
        the effect of the accounting change and the non-cash charge associated
        with amortization of Eloquent's investment in Rebop Media, Inc. and
        amortization of the intangible assets and in-process research and
        development recorded upon acquisition of Rebop Media, Inc.
    (C) The shares used in computing pro forma net loss per share for the
        twelve months ended December 31, 2000 represent the weighted average
        number of shares outstanding, including the pro forma effects of the
        conversion of the Company's Series A, B, C and D preferred stock into
        shares of the Company's common stock, as if such conversion occurred
        at the beginning of the period.


                                ELOQUENT, INC.
               UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS
                                (in thousands)

                                                  December 31,   December 31,
                                                      2001           2000

    ASSETS

    Current assets:
      Cash and short-term investments                $21,405        $40,456
      Accounts receivable, net                           184          2,768
      Prepaid expenses and other current assets          316            370
        Total current assets                          21,905         43,594

    Property and equipment, net                        1,944          3,348
    Acquired technology and patents                    1,429             --
    Goodwill                                           3,230             --
    Other assets                                         667          2,651
        Total assets                                 $29,175        $49,593

    LIABILITIES AND STOCKHOLDERS' EQUITY

    Current liabilities:
      Accounts payable and accrued liabilities         3,186          4,553
      Accrued restructuring liability                    855          3,173
      Capital lease obligation, current portion          230            709
      Deferred revenue                                   640          1,128
        Total current liabilities                      4,911          9,563

    Capital lease obligation, net of current portion      --            230
    Accrued restructuring liability                    1,980             --

    Stockholders' equity:
      Capital stock                                  129,446        128,168
      Unearned compensation                             (641)        (2,462)
      Notes receivable from employees                   (100)            --
      Unrealized gain on investments                      94            193
      Accumulated deficit                           (106,515)       (86,099)
        Total stockholders' equity                    22,284         39,800

        Total liabilities and stockholders' equity   $29,175        $49,593




SOURCE Eloquent, Inc.




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    CONTACT:
    John Curson, Chief Financial Officer of
    Eloquent, Inc., +1-650-294-6500; or investors, Karen Keating,
    Analysts|Investors, or Pam Roberts, General, both of FRB|Weber
    Shandwick, +1-415-986-1591, for Eloquent, Inc.