Gateway ProNet(SM) Resellers Now Can Offer Key Support Offerings;
Extended Service Plans, Personalized Help Desk and More
POWAY, Calif., Feb. 5 /PRNewswire-FirstCall/ -- Extending the life of
Gateway products sold through the channel -- and expanding the margin
potential for its resellers -- Gateway, Inc. today unveiled a host of support
services that now can be resold through the company's ProNet(SM) reseller
network.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020930/LAM050LOGO )
Gateway ProNet resellers now are able to produce higher margins by
reselling Gateway Support Services, including Gateway Extended Service Plans,
Accidental Damage Protection, Two- and Four-Hour On-Site Service, Personalized
Help Desk Services and more.(1) Customers benefit from the new offerings by
gaining access to an array of services designed to protect and support their
Gateway technology investments -- all offered through their local value-added
reseller.
"By selling Gateway Support Services through our ProNet program, VARs now
have the opportunity to offer replicable and proven services to their
customers," said Steve McAllister, Gateway's VP and general manager of SMB and
professional channels. "But ultimately it's their customers who benefit most
from a lower total cost of ownership and reduced downtime on their Gateway
technology assets."
Gateway Support Services offered through resellers include:
* Gateway Extended Service Plans (ESPs)(1) -- ESPs allow customers to
extend warranties and support coverage on Gateway desktops, notebooks,
all-in-one PCs and displays up to five years.
* Gateway Accidental Damage Protection (ADP)(1) -- ADP protects against
damage due to unintentional impacts, dropping, falls, spilled liquids
and more. This offering augments a product's existing standard
limited warranty.
* Gateway Two- or Four-Hour On-Site Service(1) -- Used for server or
storage products, this service provides rapid on-site part replacement
services for customers and is available in most locations in the
United States.
* Desktop Application Support -- This service provides tutorial support
and assistance on more than 150 Windows and Mac-based software
applications, available in 30-, 60- or 90-minute calling cards.(2)
* Gateway Enterprise System Support -- This service offers customers
technical support coverage for multiple network operating systems and
back-office applications sold in three-, five- and 10-incident
resolution packs.
* Gateway Escalation Advisor -- This service provides an assigned
senior-level support engineer who is an expert on customers' specific
needs and is available during business hours to provide engineer-to-
engineer level advanced technical support.
* Gateway Personalized Help Desk Services (PHD) -- PHD is a 24x7
technical support and tutorial service hotline, customized for each
customer's organization.
"As a Gateway ProNet reseller, we view this as an excellent opportunity to
provide our customers with even more value and service -- all through a single
point of accountability," said Chuck Greeley of Office World, Inc., a computer
and networking services provider based in Lima, Ohio.
All support services are available immediately for both Member or Premier
ProNet resellers, as well as those VARs in any of ProNet's four major
divisions -- commercial, referral, government and education. There is no fee
for ProNet VARs to resell Gateway Support Services.
Gateway ProNet brings together IT value-added resellers (VARs) and
professional audio-video (pro-AV) integrators to integrate Gateway's growing
front- and back-office business product lines for customers. VARs and pro-AV
resellers joining ProNet benefit from competitive margins, joint-selling
opportunities, an assigned channel manager and preferred technical support.
For more information about Gateway ProNet, visit
http://www.gateway.com/partner/pronet .
Gateway is a leading branded integrator of technology solutions for
educational institutions nationwide. From high-end servers to market-leading
plasma displays to comprehensive services, Gateway delivers whole-office
technology solutions, coupled with high-touch service. Serving businesses,
schools and government agencies for more than 15 years, Gateway makes the
purchase, use and support of technology simple. Gateway customers include
many of the world's leading organizations, such as the U.S. Defense Logistics
Agency, the University of Arizona and others. For more information on Gateway
Professional solutions, visit http://www.gateway.com/business .
About Gateway
Since its founding in 1985, Gateway (NYSE: GTW) has been a technology and
direct-marketing pioneer, using its call centers, web site and retail network
to build direct customer relationships. As a branded integrator of
personalized technology solutions, Gateway offers consumers, businesses and
schools a wide range of thin TVs, digital cameras, connected DVD players,
enterprise systems and other products, which work together seamlessly with its
award-winning line of PCs. Gateway is America's second most admired computer
company, according to Fortune magazine(2), and its products and services
received nearly 130 awards and honors last year. Visit http://www.gateway.com for
more information.
(1) Limited warranties and service agreements apply; visit Gateway.com
or call 1-800-846-2000 for a free copy. May not be applicable in
all states. Accidental Damage Protection not available in NY.
(2) Purchased minutes expire after one year.
(3) Source: Fortune magazine, March 3, 2003 issue
SOURCE Gateway, Inc.
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Related links:
http://www.gateway.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020930/LAM050LOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, +1-888-776-6555 or +1-212-782-2840
CONTACT:
Ted Ladd of Gateway, Inc., +1-858-848-2515,
ted.ladd@gateway.com
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