Localized Solution Brings Latest Industry Innovations to Fast-growing Market
CALL CENTER WORLD 2004, BERLIN, Feb. 10 /PRNewswire/ -- Blue Pumpkin, an
industry leader in enterprise workforce optimization solutions, today
introduced a new version of Blue Pumpkin Director-Enterprise localized for the
German market. With the new localized version of Blue Pumpkin's workforce
optimization products, German contact centers can now achieve their business
goals by balancing and optimizing costs with employee fairness and customer
satisfaction.
By distributing and servicing the award-winning solution globally and in
Germany through local partners, including Siemens Information and
Communications Network and Tele'Train GmbH, Blue Pumpkin has been able to
accelerate its growth as well as increase customer satisfaction through
high-touch, personalized service. According to research firm Frost &
Sullivan, Blue Pumpkin's market share has risen to the second-highest spot in
Europe, Middle East and Africa (EMEA), where growth rates are predicted to be
some of the fastest globally.
"Germany is a sophisticated market, so therefore their businesses need
innovative and powerful solutions," explained Doron Aspitz, chairman and chief
executive officer of Blue Pumpkin. "With our new product introduction, they
now have access to the latest innovations in workforce optimization to make
their people more effective and efficient. We believe it's important to bring
workforce optimization closer to the companies using it, whether it's working
with them in their own language or supporting them with local partners."
About Blue Pumpkin
Blue Pumpkin is the only workforce optimization vendor that can deliver
both the science and the art required to optimize the performance of a
company's most valuable asset -- its people. Addressing critical business
challenges with both innovative technology -- the science -- and
best-practices professional services -- the art -- we help our customers align
performance measurements with business goals, develop strategic staffing
plans, deploy resources, evaluate the results, and implement on-going
improvements. Blue Pumpkin solutions deliver proven value to more than
1,000 organizations worldwide such as AOL Time Warner, AT&T, eBay, E*TRADE,
Federal Express, JetBlue, Mercedes-Benz and Visa. http://www.bluepumpkin.com.
NOTE: Blue Pumpkin and the Blue Pumpkin logo are registered trademarks of
Blue Pumpkin Software, Inc. All other trademarks are the property of their
respective owners.
SOURCE Blue Pumpkin Software, Inc.
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Related links:
http://www.bluepumpkin.com
CONTACT:
Renee Maler of Blue Pumpkin, +1-925-968-9495,
or rmaler@bluepumpkin.com
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