BARCELONA, Spain, Feb. 12 /PRNewswire/ -- GSMA Mobile World Congress,
-- WestGlobal, the leading provider of real-time Business Activity
Monitoring solutions to the telecoms sector, has launched its next
generation Customer and Service Experience Management product at GSMA
Mobile World Congress in Barcelona. Vantify Experience Centre provides
operators with unique insight by offering real-time measurement,
presentation and analysis of service delivery performance, from both
customer and service provider viewpoints.
Built on a unique combination of Business Activity Monitoring and
Complex Event Processing technology, Vantify Experience Centre provides
powerful insight into the performance of operator's critical business
activities. Vantify operator benefits include:
-- Enhanced Customer Experience, through optimization of service delivery;
-- Reduced incident count, through early identification and resolution of
performance issues;
-- Single point of access to real-time 'relevant and actionable'
information;
-- Measure performance of Outsourced Services - baseline current
performance to establish targets, and track performance against SLA.
"In today's highly competitive telecoms market, Vantify Experience
Centre is key to Communication Providers achieving real operating
efficiencies while still improving their levels of customer satisfaction,"
says Patrick Lennon, CEO WestGlobal.
Vantify Experience Centre is an evolution of WestGlobal's mScape
product and is successfully deployed by leading operators including
Vodafone and O2.
Editors notes:
About WestGlobal
Founded in 2000, WestGlobal is a leading developer of real-time
Business Activity Monitoring solutions for the telecoms sector, utilizing
innovative Complex Event Processing technology. Among those who have
successfully deployed WestGlobal's products and services are leading
European operators Vodafone and O2. WestGlobal is privately funded and
employs 25 people at its headquarters in Dublin.
For further information about WestGlobal and Vantify, please visit
http://www.westglobal.com
Visit WestGlobal for a demonstration and overview of Vantify Experience
Centre at GSMA Mobile World Congress, Stand 1F17.
SOURCE WestGlobal
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Related links:
http://www.westglobal.com
CONTACT:
Dave Rusk, Curzon Associates (PR to
WestGlobal), 00 353 1 679 4055; Mob: 00 353 (0) 87 2345605,
david@curzon.ie
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