BARCELONA, Spain, Feb. 12 /PRNewswire-FirstCall/ -- Today at the Mobile
World Congress 2008, Amdocs (NYSE: DOX) and IBM (NYSE: IBM) announced that
they will expand their global relationship to help service providers
deliver a dramatically improved customer experience. A cornerstone of the
recently announced Amdocs CES (Customer Experience Systems) portfolio, the
Amdocs Service Provider Information Management solutions will now
incorporate several IBM Information on Demand middleware products to create
new integrated solutions for the wireline, mobile, cable and satellite
services industries.
IBM and Amdocs have teamed up to help solve a vexing problem for
service providers -- the need for a better customer experience. Service
providers' focus on the customer experience stems from unrelenting
competition and consolidation in the wireline, mobile, cable and satellite
services industries. These companies cannot rely on cost reductions,
technological innovation, or value pricing alone to win in the marketplace.
Now, they are honing in on customer experience as the factor that makes the
difference. To that end, Amdocs and IBM have joined forces to help service
providers to create a single view of customer and product data that can be
used to enhance the customer experience and accelerate growth.
Amdocs' industry-leading portfolio of Customer Experience Systems helps
service providers manage core business operations including customer
service, billing, ordering, digital commerce, advertising, and service and
resource management. Now Amdocs is pre-integrating and deeply-embedding two
IBM Information Management Products into its Customer Experience Systems
portfolio. Specifically, the companies have integrated Amdocs' Enterprise
Product Catalog and Enterprise Customer Hub with the IBM InfoSphere Master
Data Management Server and the IBM Information Server.
Based on industry standards, these integrated offerings apply an
industry- specific data model for customer and product information and use
the best tools available for solving the crucial problem of information
management for service providers. The solutions also span the Amdocs CES
portfolio as well as legacy and third party applications. In addition, the
solutions reduce the integration challenges between Business Support
Systems (BSS) and Operational Support Systems (OSS) applications.
"Amdocs and IBM combine deep industry experience with an unrivalled
track record of deploying successful industry and technology solutions,"
said Guy Dubois, executive vice president at Amdocs. "As Amdocs continues
to deliver on our Customer Experience Systems Blueprint to guide service
providers through transformation to deliver the digital lifestyle, this
expanded relationship with IBM delivers superior information management
solutions to reduce costs, accelerate growth, and enhance the customer
experience."
Through the new Amdocs Service Provider Information Management
solutions, service providers will be able to access a single view of
real-time transactional information from multiple systems and use customer
information to offer customized products and services to businesses and
consumers at a shorter time-to-market and lower cost. From a small pilot
implementation to a full-scale data transformation initiative, the
companies can deliver a single point of accountability for all solution
components, and provide packaged implementation services to assure the
rapid delivery of bottom-line benefits.
"Helping clients unlock the value of key business data is what IBM's
Information on Demand strategy is all about," said Rob Thomas, vice
president, Information Management. "Together with Amdocs, we plan to help
telecommunications service providers to become more competitive by helping
them use their core business data to create a superior consumer
experience."
About the Amdocs Customer Experience Systems (CES) Blueprint
The Amdocs CES Blueprint is the first visionary outline of the
operating environment service providers need to establish in order to
transform from providers of utility voice, data and video services into
purveyors of the digital lifestyle. The blueprint allows providers to
deliver a seamless customer experience-personalized, participatory and
timely across any service, location and device. The Amdocs CES Blueprint
leverages Amdocs comprehensive business process best practices based on
real-world scenarios, and transcends traditional business support systems,
operations support systems, and service delivery platforms to encompass all
current and emerging customer experience business processes. For more
information, go to http://www.amdocs.com/Site/Vision/ces.htm.
About Amdocs
Amdocs is the market leader in customer experience systems innovation,
enabling world-leading service providers to deliver an integrated,
innovative and intentional customer experience(TM) at every point of
service. Amdocs provides solutions that deliver customer experience
excellence, combining the software, service and expertise to help its
customers execute their strategies and achieve service, operational and
financial excellence. A global company with revenue of $2.84 billion in
fiscal 2007, Amdocs has more than 16,000 employees and serves customers in
more than 50 countries around the world. For more information, visit Amdocs
at http://www.amdocs.com.
About IBM
For more information about IBM's Information Platform and Solutions,
please http://www-306.ibm.com/software/data/ips/.
Amdocs Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor provision of
the Private Securities Litigation Reform Act of 1995, including statements
about Amdocs' growth and business results in future quarters. Although we
believe the expectations reflected in such forward-looking statements are
based upon reasonable assumptions, we can give no assurance that our
expectations will be obtained or that any deviations will not be material.
Such statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but are not
limited to, the effects of general economic conditions, Amdocs' ability to
grow in the business segments it serves, adverse effects of market
competition, rapid technological shifts that may render the Company's
products and services obsolete, potential loss of a major customer, our
ability to develop long-term relationships with our customers, and risks
associated with operating businesses in the international market. Amdocs
may elect to update these forward-looking statements at some point in the
future, however the Company specifically disclaims any obligation to do so.
These and other risks are discussed at greater length in the Company's
filings with the Securities and Exchange Commission, including in our
Annual Report on Form 20-F for the fiscal year ended September 30, 2007,
filed on December 3, 2007, and in our quarterly 6-K furnished on February
11, 2008.
SOURCE Amdocs
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Related links:
http://www.amdocs.com
http://www.amdocs.com/Site/Vision/ces.htm
http://www-306.ibm.com/software/data/ips
CONTACT:
Media, Smita Rode of Weber Shandwick for
Amdocs, +1-212-445-8226, or srode@webershandwick.com; or Nancy
Kaplan of IBM, +1-914-766-1849, or nkaplan@us.ibm.com; or At
Mobile World Congress 2008, Darcy Hansen of Amdocs,
+1-415-806-4139, or darcy.hansen@amdocs.com; or Libra White of
IBM, +1-408-717-1330, or libra@us.ibm.com
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