THOUSAND OAKS, Calif., Feb. 12 /PRNewswire/ -- Blue Cross of California
highly values the trust of its members and understands the personal
relationship members have with their physicians and medical groups. It is
our responsibility to ensure all member records are accurate and up to date
both for the benefit of our members and the providers in our HMO network.
One of the ways we do this is to send the member's application for medical
coverage to the physicians to ensure that it mirrors what is reflected in
the physician's notes for that member. This notification process has been
in place for several years and to date we have not received any calls or
letters of concern.
However, we are now aware that the California Medical Association has
some concerns regarding a cover letter that accompanies the applications.
Today we reached out to our provider partners and California regulators and
determined this letter is no longer necessary and, in fact, was creating a
misimpression and causing some members and providers undue concern. As a
result, we are discontinuing the dissemination of this letter going
forward.
To put the dissemination of this letter in context, it pertained to a
small fraction (.0015 percent) of our more than 8 million Blue Cross
members.
SOURCE Blue Cross of California
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CONTACT:
Shannon Troughton of Blue Cross of
California, +1-317-488-6789, +1-404-267-3651
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