PALO ALTO, Calif., Feb. 13 /PRNewswire/ -- LiveOps, the leader in
distributed contact centers, announced today that it has secured $28
million in Series C financing. Leading the round is blue-chip venture
capital firm Benchmark Capital, which joins existing investors CMEA
Ventures and Menlo Ventures.
The infusion will fund strategic opportunities such as investments and
acquisitions to help accelerate the company's growth. LiveOps is a pioneer
in the distributed contact center model and currently contracts with over
10,000 home agents, or work-from-home customer service agents. IDC
determined there were 112,000 home agents in 2006 and predicts that number
will grow to 320,000 by 2010. The research firm included the growth of
"homeshoring" among its Top 10 predictions for 2007.
In December, LiveOps announced that former eBay COO Maynard Webb joined
the company as CEO. Webb is credited with creating organizational processes
and day-to-day structures which enabled eBay to grow from $140 Million in
revenue to over $4.5 Billion in 2005, as the employee base grew from 250 to
over 12,000. Benchmark Capital general partner Bill Gurley introduced Webb
to LiveOps.
"The homeshoring model is key to helping service-based businesses
succeed and thrive in 2007 and beyond because it is scalable, dynamic and
accessible," noted Mr. Gurley. "LiveOps reminds me of the potential we saw
in eBay in that both are leveraging the power of the community and
technology to create better ways of facilitating transactions."
Mr. Webb noted, "This influx of capital will help us continue to
transform the way people work. LiveOps' advanced call center platform
enables people to work from anywhere, at anytime. We've built a passionate
agent community, and are improving the quality of life for thousands of
home-based business owners. I joined LiveOps since it shares the same
excitement that eBay did when I joined there."
The leading company in the distributed call center industry, LiveOps
has over 150 customers, ranging from brand-name direct marketers to Fortune
500 companies, and has worked with the Red Cross to reconnect families in
the aftermath of Hurricane Katrina.
San Francisco-based investment banking firm Savvian Advisors acted as
financial advisor to LiveOps for the transaction.
About LiveOps, Inc.
LiveOps, Inc., the leader in distributed contact centers, enables
businesses to deliver a high performance call center and high quality
customer contact in the most cost-effective means possible. Our hosted call
center platform instantly provides an enterprise-scale distributed call
center infrastructure, while our network of 10,000 experienced agents can
quickly represent your company in an effective and professional manner.
LiveOps' solutions allow for greater flexibility, quality, scalability,
control and cost savings than traditional contact centers and contact
center technology providers. LiveOps is headquartered in Palo Alto,
California. http://www.liveops.com.
About Benchmark Capital
Benchmark Capital, a leading international venture capital firm, was
founded in 1995 to help talented entrepreneurs with original ideas build
successful technology companies. Benchmark's general partners take a team-
oriented, labor-intensive approach to venture investing to deliver a
superior level of service to the firm's portfolio companies. Benchmark's
portfolio includes high-profile start-ups like Bebo, Infinera, MySQL,
OpenTable, Second Life, Tellme, Yelp, and Zillow, and franchise companies
such as eBay, Juniper Networks and Red Hat. Managing more than $3.5 billion
in committed venture capital, Benchmark has offices in Silicon Valley,
Europe and Israel. For more information on Benchmark Capital, visit its
website at http://www.benchmark.com.
SOURCE LiveOps, Inc.
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Related links:
http://www.liveops.com/
CONTACT:
Jay Roberts of Media First, +1-212-924-2582,
jay@m1pr.com, for LiveOps, Inc.
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