First convergent billing solution being deployed in Albania enables Eagle
Mobile to deliver unique services to customers while driving market share
growth
BARCELONA, Spain and ST. LOUIS, Feb. 13 /PRNewswire-FirstCall/ --
Amdocs (NYSE: DOX), the leading provider of customer experience systems,
today announced that Eagle Mobile, Albania's third mobile service provider,
has selected the Amdocs Compact Convergence suite. The Amdocs solution
enables Eagle Mobile to rapidly and cost-effectively introduce innovative,
value-added services to its growing customer base. The announcement was
made today at the Mobile World Congress (Amdocs Booth B101, Hall 8).
"Amdocs Compact Convergence gives us the operational flexibility and
agility we need to create, deliver and manage new services and address
convergent real-time charging and business support requirements in order to
become Albania's leading cellular carrier," said Ali Taskin, CEO of Eagle
Mobile. "With Amdocs' complete service enablement solution, we are able to
cost-effectively respond to market demands within days and can offer
customers a superior experience at a competitive price."
With the Amdocs Compact Convergence solution, Eagle Mobile can design
and create unique network-connected services in hours, not months, or
choose from over 40 pre-built services that are available out-of-the-box.
The integrated suite includes real-time convergent charging and customer
support functionality, enabling Eagle Mobile to launch innovative services
with attractive and unique pricing plans, accept any payment method and
achieve true competitive differentiation. With the Amdocs solution, Eagle
Mobile can support the introduction and management of popular value-added
voice, mobile data and Short Message Service (SMS) services, as well as
enable personalization and self-care for these services, both of which help
to enrich the customer experience and lower support costs. The solution
includes Amdocs Media Server and a Short Message Service Center (SMSC)
which enable a consistent customer experience across multiple touch points.
"The Amdocs Compact Convergence suite is helping Eagle Mobile achieve
fast and profitable new service introduction and competitive
differentiation with a single integrated solution that will serve as its
convergent service delivery platform designed to meet the requirements of
today and tomorrow," said Charles Born, vice president of corporate
communications for Amdocs. "As a relatively new entrant to the Albanian
communications market, Eagle Mobile needs a significant competitive
advantage to gain market share. This proven Amdocs solution will help Eagle
Mobile gain that competitive edge."
The Amdocs Compact Convergence Suite is an integral part of the Amdocs
Customer Experience Systems (CES) product portfolio. Introduced in January
2008, the Amdocs CES portfolio enables service providers to make the
transformation from suppliers of network utilities to purveyors of a
digital lifestyle.
Eagle Mobile is owned by the Albanian Government (24%) and by CT Tel
(76%). CT Tel is owned by the Calik Holdings Group (80%) and Turk Telecom
(20%). Eagle Mobile plans to launch its service in early March 2008, in the
rapidly growing Albanian cellular market. BenTek Technologies, a regional
partner to Amdocs, will provide Eagle with local consulting services for
the launch of its new operations.
About the Amdocs CES Blueprint
The Amdocs CES Blueprint is the first visionary outline of the
operating environment service providers need to establish in order to
transform from providers of utility voice, data and video services into
purveyors of the digital lifestyle. The blueprint allows providers to
deliver a seamless customer experience-personalized, participatory and
timely across any service, location and device. The Amdocs CES Blueprint
leverages Amdocs comprehensive business process best practices based on
real-world scenarios, and transcends traditional business support systems
(BSS), operations support systems (OSS) and service delivery platforms
(SDPs) to encompass all current and emerging customer experience business
processes. For more information, go to
http://www.amdocs.com/Site/Vision/ces.htm.
About Amdocs
Amdocs is the market leader in customer experience systems innovation,
enabling world-leading service providers to deliver an integrated,
innovative and the intentional customer experience(TM) - at every point of
service. Amdocs provides solutions that deliver customer experience
excellence, combining the software, service and expertise to help our
customers execute their strategies and achieve service, operational &
financial excellence. A global company with revenue of $2.84 billion in
fiscal 2007, Amdocs has over 16,000 employees and serves customers in more
than 50 countries around the world. For more information, visit Amdocs at
http://www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor provision of
the Private Securities Litigation Reform Act of 1995, including statements
about Amdocs' growth and business results in future quarters. Although we
believe the expectations reflected in such forward-looking statements are
based upon reasonable assumptions, we can give no assurance that our
expectations will be obtained or that any deviations will not be material.
Such statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but are not
limited to, the effects of general economic conditions, Amdocs' ability to
grow in the business segments it serves, adverse effects of market
competition, rapid technological shifts that may render the Company's
products and services obsolete, potential loss of a major customer, our
ability to develop long-term relationships with our customers, and risks
associated with operating businesses in the international market. Amdocs
may elect to update these forward-looking statements at some point in the
future, however the Company specifically disclaims any obligation to do so.
These and other risks are discussed at greater length in the Company's
filings with the Securities and Exchange Commission, including in our
Annual Report on Form 20-F for the fiscal year ended September 30, 2007,
filed on December 3, 2007, and in our quarterly 6-K furnished on February
11, 2008.
SOURCE Amdocs
 back to top
Related links:
http://www.amdocs.com
http://www.amdocs.com/Site/Vision/ces.htm
CONTACT:
Garland Harwood of Weber Shandwick for
Amdocs, +1-212-445-8373, gharwood@webershandwick.com
|
