SAN JOSE, Calif., Feb. 14 /PRNewswire/ -- Hello Direct, Inc.
(Nasdaq: HELO), the leading developer and direct marketer of desktop telephony
and equipment interface products, today announced that its telephone product
support representatives are now using the Primus knowledge base system.
The Primus system allows representatives to share and consolidate
information and solutions regarding customer issues, while building an
easy-to-search database, thereby ensuring more effective and consistent
responses in the future. "This system will help us improve our customer
service level, improve our service efficiency, and reduce our training time
and expense," said Michael Young, Hello Direct's Vice President, Chief
Information Officer and Chief E-Business Officer.
According to Young, about half of the Company's inbound representatives
are now equipped with the knowledge base system; the balance will be added as
they are trained. "In the near future, the database will also be available on
our web site, allowing customers to explore and determine solutions for
themselves," he said.
About Hello Direct, Inc.
Hello Direct, Inc. (Nasdaq: HELO) is the leading developer and direct
marketer of desktop telephony and equipment interface solutions, including
headsets, teleconferencing, wireless, and related desktop products. Through a
combination of distinctive catalogs, outbound telemarketing and Internet sales
channels, the Company offers a broad selection of commercial grade solutions
to its customers' evolving communications needs. For more information on
Hello Direct, Inc., please visit http://www.hellodirect.com the leading online source
of telecommunications information, products and services.
For more information on Hello Direct, Inc. via fax at no cost, dial
800-PRO-INFO (732-544-2850 outside the U.S.), ticker symbol: HELO.
SOURCE Hello Direct, Inc.
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Related links:
http://www.hellodirect.com
CONTACT:
Michael Young, Chief Information Officer and
Chief E-Business Officer of Hello Direct, Inc., 408-363-6185, or
general, Chris West, or analysts, Paul Levy, both of The
Financial Relations Board, 415-986-1591
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