Leading Software Lab Recognizes E.piphany's Next-Generation Software Suite
Among the Industry's Best, Most Comprehensive CRM Software Packages
SAN MATEO, Calif., Feb. 14 /PRNewswire-FirstCall/ --
E.piphany, Inc. (Nasdaq: EPNY), a leading provider of customer relationship
management (CRM) software, today announced that its next-generation software
suite has been named as one of the Top 15 CRM software packages for 2002 by
ISM, Inc., a leading CRM consulting firm. The Top 15 selections are featured
in ISM's 10th anniversary edition of The Guide to CRM Automation
(http://www.ismguide.com).
E.piphany's software suite, which brings together analytic and operational
CRM and includes world-class marketing, sales and service applications, was
chosen from dozens of CRM software packages, which were tested by the ISM
Software Lab at its Bethesda, Md.-based headquarters. Each package was rated
according to 166 selection criteria, including 107 business functions,
41 technical features, and 18 user-friendliness/support features.
Barton Goldenberg, president of ISM and co-founder and co-chairman of
DCI's CRM Conference and Expo, made the announcement during a special keynote
ceremony at DCI's Chicago CRM Conference and Exposition at the McCormick
Place. The awards ceremony was sponsored by DCI, ISM, and Selling Power.
"In today's environment, it is important for businesses to leverage the
benefits of CRM," said Goldenberg. "With leading CRM software
packages -- such as E.piphany E.5(TM) -- companies have many options for
comprehensive CRM solutions."
Paul Rodwick, Vice President of Market Development and Strategy at
E.piphany, accepted the 'Top 15' award on behalf of E.piphany.
"We have engineered an award-winning software suite that not only exceeds
the standards set by ISM, but the standards of the more than 35 percent of the
Fortune 100 who are E.piphany customers," said Rodwick. "From the start, our
software has been built from the customer's perspective, so that organizations
can offer a superior customer experience to increase loyalty and
profitability. Being recognized by ISM for product excellence is a distinct
honor."
About E.piphany
E.piphany is a leading provider of next-generation customer relationship
management software for the customer economy. By providing an integrated
suite of software solutions, the E.piphany E.5(TM) solution blends web-based
analytic and operational CRM to unify all inbound and outbound marketing,
sales and service customer interactions. E.piphany E.5 enables a single,
enterprise-wide view of each customer to help global businesses better
understand and proactively serve customers in real time. With worldwide
headquarters in San Mateo, California, E.piphany has regional operations and
offices throughout North America, Europe, Japan, Asia Pacific, and Latin
America.
ABOUT ISM
Founded in 1985, ISM, Inc., is a premier CRM research, market analysis,
and consulting firm, specializing in sales, customer service, marketing,
e-Business, and Business Intelligence. ISM clients include McGraw-Hill,
ExxonMobil, Lucent Technologies, IBM, Roche, Johnson and Johnson, and Xerox.
Web site: http://www.ismguide.com
NOTE: E.piphany, E.5 and the E.piphany logo are trademarks of E.piphany,
Inc. All other trademarks are the property of their respective owners.
SOURCE E.piphany, Inc.
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Related links:
http://www.epiphany.com
CONTACT:
Media, Kim Stocks of E.piphany, Inc.,
+1-650-356-5863, or kstocks@epiphany.com
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