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Gateway Offers Protection for Small Business and Home PC Users; Expansion of Company's On-Site Services Helps Business Owners Sleep at Night

    SAN DIEGO, Feb. 14 /PRNewswire-FirstCall/ -- To protect the millions of
people using computers at work and home, Gateway, Inc. (NYSE: GTW) today
introduces new security packages and services for its business and consumer
customers.  The offerings defend office and home computer networks and PCs
against hackers and viruses, keep personal information private and help
protect employees and families from unwanted web content.
    A reliable security solution is vital to protecting assets, particularly
in the business environment.  According to a survey by Computer Security
Institute, 93 percent of the responding companies experienced a virus attack
in 2001.  The average loss associated with costs to repair damage and a
reduction in workforce productivity was $243,845.

    On-Site Assessment the First Step in Customized Security
    Gateway helps businesses take the first step to protect their investments
with the Gateway Security Audit (1), priced at only $199.  With the Gateway
Security Audit, an expert will conduct a thorough on-site investigation to
help uncover security threats, assess requirements and devise a strategy to
protect physical and data assets.
    Following the audit, the Gateway technician will provide a complete report
outlining the findings of the evaluation as well as a security assessment that
covers potential issues, ratings of each specific area reviewed, customized
recommendations, general tips for enhancing security and a glossary of
security terms.  At the customer's request, the technician can then develop a
customized security solution -- including software and hardware to support
security compliance, password protection, firewalls, virus detection and
removal, network security, remote access, physical protection of equipment,
data back-up and data recovery.  Plus, Gateway can manage all aspects of
installation and support -- so businesses have a single, trusted point of
contact for their security solution.
    Unlike competitors that provide only large corporations with on-site
consultation, installation and support, Gateway's experienced technicians
provide support services and training that fit the needs and budgets of even
the smallest businesses.  And because Gateway has a nationwide network of
stores and service providers, on-site support is always close by.
    "Many small businesses think hackers only target large networks or
prominent corporations -- but that couldn't be further from the truth," said
Luc Lambert, vice president of services, Gateway, Inc.  "Businesses of all
sizes need to worry about disgruntled or former employees trying to access
their network to wreak havoc or access information for financial gain.  Plus,
viruses posing as legitimate email attachments can spread across the U.S. in a
matter of hours -- oftentimes with devastating effects."
    For a limited time, Gateway is running a special Security Audit promotion
to protect its server customers as they set-up or install new equipment on
their network.  From Feb. 25 to Mar. 31, 2002, customers will get a free
on-site Gateway Security Audit with the purchase of a Gateway 910, 930 or 935
server.

    There's No Place Like Home -- For Security
    For consumers, Gateway delivers the Cyber:)Ware PC Security package.
Priced at only $99 (2), Cyber:)Ware PC Security includes everything needed to
protect the home PC including software, dedicated support and a security
guide.  The package features the Norton(R) Internet Security(R) 2002 suite,
including Norton AntiVirus(TM), Norton Personal Firewall, and Norton Privacy
Control.
    Lambert added, "The increase in broadband access across the U.S. has been
a great boon -- people can shop, handle finances, and communicate with friends
more conveniently -- but all that information can be accessed by an outsider
if security measures aren't in place.  Having a home computer on all the time
without protection is like a house with an open door -- hackers don't even
need to break in, they just simply walk through the door like an invited
guest."
    Children and teens that use the Internet for fun, research and to chat
with friends are especially at risk of being targeted with inappropriate or
adult content.  The parental control features in Internet Security 2002 guard
children, teens or anyone from such unwanted web content.
    To help consumers start protecting their PC immediately, Cyber:)Ware PC
Security includes a step-by-step Getting Started guide that explains the ins
and outs of computer security.  The package includes a 30-minute Answers by
Gateway calling card, which can be used to contact Gateway's world-renowned
support experts 24 hours a day, 7 days a week.  The rechargeable card gives
users access to help on installation and set up, answers on "how-to" questions
and assistance with virus removal.  And if a stubborn virus can't be removed
over the phone or the customer fears that files have been corrupted,
Cyber:)Ware also comes with a visit to a Gateway store for additional support.
    For more information about Gateway's security offerings for businesses and
government institutions and Cyber:)Ware PC Security package for consumers,
call 800-221-9616, visit the company's Web site at http://www.gateway.com or go to
one of the Gateway stores nationwide.

    About Gateway
    Gateway (NYSE: GTW), a personal technology company, improves people's
lives through a combination of the latest and best hardware, communication
tools, applications, training and service, all wrapped in a custom financing
package.  The company takes a localized approach, utilizing its Web site, call
centers and nationwide network of Gateway retail stores to build direct
relationships with consumers, small and medium businesses and government and
education institutions.  A Fortune 500(R) company founded in 1985, Gateway is
ranked as the most admired American company in the Computers and Office
Equipment industry in a Fortune magazine survey (3) and is the top brand in
customer loyalty and for first-time home computer purchases of Wintel-based
PCs (4).  For more information, visit Gateway's Web site at http://www.gateway.com .

     (1) The Gateway Security Audit is intended to be a tool to supplement
         your organization's overall security efforts and is not intended to
         be a substitute for other security efforts.  Gateway is not
         responsible for security breaches or for deficiencies in overall
         security measures.  The Gateway Security Audit is subject to unique
         Terms and Conditions.  Contact your sales representative,
         1-800-Gateway, or Gateway.com for a free copy.
     (2) Prices and configurations subject to change without notice or
         obligation.  Prices exclude shipping and handling and taxes.  Not
         responsible for typographical errors.
     (3) Fortune Magazine, "America's Most Admired Companies,"
         February 19, 2001.
     (4) From the Harris Interactive Consumer TechPoll(SM) study of
         140,000 PC owners who use the Internet, released March 5, 2001.



SOURCE Gateway, Inc.




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  • http://www.gateway.com
    CONTACT:
    Lisa Emard of Gateway, Inc., +1-949-609-4496,
    lisa.emard@gateway.com