Personal CIGNA HealthCare Member Website Adds Features, Resources
BLOOMFIELD, Conn., Feb. 19, 2007 /PRNewswire-FirstCall/ -- Today CIGNA
HealthCare has launched a complete redesign of its member Website,
http://www.myCIGNA.com. The revamped site offers CIGNA HealthCare members
quicker and easier access to their personal health information, plan
benefits and transactions detail, and quality and/or cost information for
hospitals, outpatient facilities, specialists and prescription medications
tailored according to the individual member's health and plan.
Initially launched in the summer of 2002, myCIGNA.com has undergone
numerous upgrades including being the first Website to: compare hospitals
for treatment outcomes; compare prescription medications; provide radiology
and outpatient surgery costs and real-time medication pricing according to
the member's health plan; automatically input clinical test results into a
member's Personal Health Record (PHR); and integrate CIGNA HealthCare
member PHR data into an online health risk assessment.
"Given the wealth of resources we make available to members through
myCIGNA.com, it is an ongoing challenge to ensure that information and
tools are laid out intuitively so that members can quickly and easily find
what they need," said Jeffrey Wyne, vice president of marketing, CIGNA
HealthCare. "Our redesign is the result of months of research, including
surveys and user testing of our members and employers."
According to Wyne, myCIGNA.com's new enhancements focus on facilitating
access to the site's most popular features and improving the overall site
navigation:
-- Provider Directory - used for an average of 13 million searches a year,
the online directory will now feature more information on CIGNA
HealthCare-contracted health care professionals in an easy-to-read
horizontal format. Effective in 2007, members can now find and compare
in-network specialists based on their performance on select quality and
cost efficiency measures using a star-based scoring system.
-- Enhanced medical and dental claims status pages - including improved
and expanded search capabilities, claim status information and an
improved claim detail results page layout. In addition, claim
information will now include dollars paid out of a member's Flexible
Spending Account, Health Savings Account or Health Reimbursement
Account, giving members a complete view of how their claim was paid.
-- Improved navigation including a new Member Center - enabling members
to quickly and easily perform key tasks including downloading forms,
printing and requesting ID cards and locating contact information from
an easily accessed central location.
Looking ahead, additional new myCIGNA.com resources are scheduled to be
launched in 2007, including:
-- A third-generation CIGNA Pharmacy drug price quote tool will provide
side-by-side pricing according to the member's plan for both the target
drug and therapeutically equivalent medications (including generic
alternatives) dispensed at CIGNA Tel-Drug Home Delivery Pharmacy and
57,000 retail pharmacies nationwide.
-- The Dental Treatment Cost Estimator launched in 2006, which provides
cost estimates for dental treatments based on average cost by state,
will be enhanced to provide estimates customized to the CIGNA Dental
member's specific plan.
-- Enhanced displays of medical plan deductibles and maximums and a
downloadable format for medical and dental claim search results.
Approximately half of CIGNA HealthCare's medical plan subscribers have
registered to use myCIGNA.com, and the award-winning, personalized member
Web site averages some 60,000 visitors each business day. The redesign of
myCIGNA.com follows the relaunch of CIGNA's flagship public Website,
http://www.CIGNA.com in January 2007.
About CIGNA HealthCare
CIGNA HealthCare, based in Bloomfield, CT, provides medical benefits
plans, dental coverage, behavioral health coverage, pharmacy benefits and
products and services that integrate and analyze information to support
consumerism and health advocacy. "CIGNA HealthCare" refers to certain
operations of Connecticut General Life Insurance Company, which is an
operating subsidiary of CIGNA Corporation (NYSE: CI). Products and services
are provided by such operating subsidiaries and not by CIGNA Corporation.
SOURCE CIGNA HealthCare
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Related links:
http://www.CIGNA.com
http://www.myCIGNA.com
http://www.prnewswire.com/comp/165050.html /
CONTACT:
Joseph Mondy, CIGNA HealthCare,
+1-860-226-5499, joseph.mondy@cigna.com
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