Wachovia Ranks No. 1 in Customer Satisfaction Survey for Seventh Straight Year

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Wachovia Ranks No. 1 in Customer Satisfaction Survey for Seventh Straight Year
         Wachovia Remains Steadfast in its Commitment to Customers

    CHARLOTTE, N.C., Feb. 19 /PRNewswire-FirstCall/ -- Wachovia Bank is
ranked No. 1 for the seventh straight year in the American Customer
Satisfaction Index, a survey of consumer satisfaction conducted by the
University of Michigan Ross School of Business.

    "I'm extremely proud of our employees in achieving this honor for seven
consecutive years," said Wachovia Chairman and CEO Ken Thompson. "Providing
excellent customer service is a hallmark of our company, and this award is
testament to our success. I want to take this opportunity to thank our
customers for choosing Wachovia."

    In a report issued today by the ACSI, Wachovia scored five points
higher than its closest peer named in the study. Wachovia has achieved a
13-point increase in its score since 2000.

    "We are thrilled to once again be named No. 1 in customer satisfaction
and will continue our work in moving customers from satisfied to loyal,"
said Andrea Bierce, Wachovia's director of Customer Experience & Loyalty.
"To that end, Wachovia remains steadfast in its commitment to improving the
customer experience and continues to pursue enhancements all across the
company."

    In addition to being ranked No. 1 by the ACSI, Wachovia has been
recognized by many independent organizations for providing exceptional
customer service across all areas of the company. A few of these accolades
include:



    * FImetrix ranked the Corporate and Investment Bank No. 1 correspondent
      bank for overall institutional client satisfaction. Wachovia also placed
      first in this survey in 2006.
    * Wachovia was ranked No. 1 in customer satisfaction in J.D. Power and
      Associates 2007 Primary Mortgage Origination Study.
    * Wachovia's online banking was ranked No. 1 in customer satisfaction for
      the third year in a row by comScore, a global leader in measuring
      digital trends.
    * Wachovia Direct Access won Speech Technology magazine's first-ever
      Speech Industry Implementation Award for excellence in using speech
      technology to improve customer service.
    * Wealth Management was named "High Net Worth Leader of the Year" by
      Private Asset Management, an industry publication of Institutional
      Investor. The award recognized Wachovia Wealth Management for "its
      westward expansion and for creating a national platform with three
      distinct channels to serve the affluent, high net worth and ultra high
      net worth segments."

    2007 ACSI scores are derived from telephone surveys with a random
sampling of Wachovia customers. Scores are based on a 100-point scale.

    Founded in 1994, ACSI is one of the most highly regarded independent
measures of how satisfied U.S. customers are with the quality of consumer
goods and services. Each quarter, ACSI reports customer satisfaction scores
for different sectors of the economy.

    Financial services and banks are included in the fourth quarter report.
The ACSI is produced through a partnership of the University of Michigan
Ross School of Business, the American Society for Quality and CFI Group, an
international consulting firm.

    About Wachovia Corporation

    Wachovia Corporation (NYSE: WB) is one of the nation's largest
diversified financial services companies, with assets of $782.9 billion and
market capitalization of $75.3 billion at December 31, 2007. Wachovia
provides a broad range of retail banking and brokerage, asset and wealth
management, and corporate and investment banking products and services to
customers through 3,400 retail financial centers in 21 states from
Connecticut to Florida and west to Texas and California, and nationwide
retail brokerage, mortgage lending and auto finance businesses. Globally,
clients are served in selected corporate and institutional sectors and
through more than 40 international offices. Our retail brokerage operations
under the Wachovia Securities brand name manage more than $1.2 trillion in
client assets through 17,900 registered representatives in 1,500 offices
nationwide. Online banking is available at wachovia.com; online brokerage
products and services at wachoviasec.com; and investment products and
services at evergreeninvestments.com.
SOURCE Wachovia Corporation
http://www.wachovia.com
http://www.prnewswire.com/comp/314125.html /
CONTACT:
Kathleen Von Bergen of Wachovia Corporation,
+1-704-383-0468, kathleen.vonbergen@wachovia.com