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Eloquent, Inc. Announces Fourth Quarter and FY2000 Results

  Company Restructures Around New Products and Focuses on Enterprise Product
                                   Rollouts

    SAN MATEO, Calif., Feb. 20 /PRNewswire/ -- Eloquent, Inc. (Nasdaq: ELOQ),
the leader in Web-based rich media business communications solutions, today
reported financial results for the fourth quarter ended December 31, 2000.
The company also announced it had completed its restructuring to resize and
align itself with the market opportunities resulting from its new product
introductions.  Eloquent is focusing on applications for "enterprise product
roll-outs" and recently formed a strategic relationship with Microsoft.  The
agreement between Eloquent and Microsoft calls for developing an end-to-end
enterprise communications solution, a principal application for which will be
large corporate product introductions.
    The restructuring included a headcount reduction of approximately
50 percent and significant reductions in space costs and other expenses.  The
move is expected to reduce Eloquent's cash burn-rate to $3-4 million per
quarter going into 2001, down from $7.6 million in the December quarter.  The
company had cash and cash equivalents of $40.5 million at the end of the
December quarter.
    Revenue for the fourth quarter ended December 31, 2000 was $1.9 million,
compared to the fourth quarter 1999 revenue of $4.1 million, and the prior
quarter's revenue of $3.2 million.
    Gross margin in the fourth quarter was a negative $309,000 due to the
lower revenue and the associated fixed costs in the fourth quarter prior to
the restructuring.
    Net loss for the fourth quarter, excluding the effect of stock-based
compensation charges and one-time special charges, was $7.8 million or a loss
of $0.44 per share.  This compares to a net loss, excluding stock-based
compensation charges, of $7.7 million or a loss of  $0.45 per share for the
prior quarter and a loss of $4.2 million for the fourth quarter of 1999.
    For the fourth quarter of 2000, the stock-based compensation and special
charges of $14.4 million can be summarized as follows: (a) $6.0 million
restructuring and impairment charge to recognize expenses such as severance
and unused space associated with the resizing of the company, and the
write-down of assets no longer in use; (b) $(1.3) million stock-based
compensation non-cash credit which is the net of a $0.7 million fourth quarter
charge representing continuing amortization and a $(2.0) million net credit
resulting from workforce reduction and resultant reversal of prior charges;
(c) $2.2 million non-cash charge to adjust the recorded value of investment in
another company, eSpoc Inc., to reflect current market conditions;
(d) $7.5 million non-cash charge to comply with the November 2000 SEC
accounting requirement for companies engaged in financing activities that
involved beneficial conversion rights subsequent to May 1999.
    "We made the decision to downsize in order to achieve a dramatic reduction
in the cash burn rate," said Cliff Reid, Eloquent's CEO.  "We eliminated
non-productive sales force personnel to reduce the sales organization and we
further reduced headcount by changing our content production model to an
outsourcing-based model."
    "The relationship we formed with Microsoft during the fourth quarter, as
well as our revised product strategy, puts us in a strong position for revenue
generation in the targeted market of rich media solutions for new product roll
outs," Reid observed.

    Market Focus
    Eloquent announced a major restructuring of the company on December 18,
2000 based upon a strategic study of its business opportunities conducted with
the assistance of The McKenna Group.  The company has now focused its sales
and marketing energies on revenue generation within the market segment that
uses streaming media solutions for rolling out new products to the
marketplace.  Eloquent is traditionally strong in this area with major
customers rolling out products to their sales force, partners, and customer
base.  As part of the restructuring, Eloquent will focus its research and
development energies on the company's rich media platform products and
technologies.

    New Corporate Structure
    On December 18, 2000 Eloquent announced a new corporate structure that
will enable the company to seize the current market opportunities for rich
media within the enterprise.  The company announced that effective January 1,
2001, the company would be organized into two business units, the Software
Business Unit and the Content Business Unit.  The Software Business Unit is
responsible for selling Eloquent's new product offerings aimed at the new
product roll-out market segment.  The Content Business Unit is responsible for
creating rich media content for Eloquent's customers who want professional,
outsourced content creation.

    Microsoft Partnership
    On October 24, 2000, Microsoft and Eloquent announced a strategic
agreement to develop a comprehensive end-to-end enterprise communications
solution for the management and delivery of streaming media.  Steve Ballmer,
president and CEO of Microsoft, demonstrated the Microsoft Windows Media(TM)
Producer with the Eloquent(R) ECS 6.1 communications server at the Streaming
Media West trade show in San Jose, California, on December 12, 2000.  The
Microsoft relationship will continue to be a key element in development of the
rich media platform as well as in business development efforts.

    Major Product Initiatives
    During the quarter, Eloquent announced its next major product release, the
Eloquent(R) ECS 6.1 communications server, which features increased rich media
creation, management, and delivery capabilities.  The product was announced on
December 12 at the Streaming Media West industry tradeshow.

    February 20th Conference Call
    During a conference call on February 20, 2001 at 2:00 p.m. PST, Chief
Executive Officer Cliff Reid and Chief Financial Officer John Curson will
present an overview of the December quarter 2000 and Eloquent's strategic
positioning after its restructuring.  To listen to the call, please dial
888-792-1069 or 703-871-3019 at least 5 minutes prior to the start.
Interested parties also have the opportunity to listen to the conference call
live via the link on the investor relations page at http://www.eloquent.com .
The webcast will be available at that address for 30 days.  A replay of the
call will be available through February 27, 2001 by dialing 703-925-2435 code
4987397.

    About Eloquent, Inc.
    Eloquent (Nasdaq: ELOQ) is the leader in Web-based rich media business
communications solutions.  Eloquent products and services quickly and
effectively transfer knowledge to large audiences over the Web using
synchronized on-demand video, audio, text, and graphics.  Eloquent solutions
improve an organization's ability to deploy knowledge quickly.  They reduce
time-to-market, increase customer satisfaction, and enable on-demand strategic
communications that drive top-line performance-at a fraction of the cost of
traditional methods.
    Eloquent's full service solution offering includes Web-based player and
server software, content production facilities, content and application
hosting, and a complete professional services offering.  Eloquent's open
architecture integrates easily with industry-leading technologies, enterprise
applications, and other digital content.  Eloquent's worldwide customer base
includes over 2 million users across more than 250 companies.
For more information, please visit the company's Web site at
http://www.eloquent.com .

    Except for historical information, all of the expectations and assumptions
contained in the foregoing are forward-looking statements involving risks and
uncertainties.  Important factors that could cause actual results to differ
materially from such forward-looking statements include, but are not limited
to, competition in our markets and for qualified personnel, timing of customer
orders and technological change.  For additional information regarding these
and other risks, refer to Eloquent's recent Prospectus, filed on February 16,
2000, and the Company's most recent Form 10-Q, on file with the Securities and
Exchange Commission.

    Eloquent and the Eloquent logo are trademarks of Eloquent, Inc.  All other
trademarks are the property of their respective owners.

                                ELOQUENT, INC.
                      CONDENSED STATEMENTS OF OPERATIONS
                    (in thousands, except per share data)

                                    Three Months Ended    Twelve Months Ended
                                       December 31,          December 31,
                                     2000        1999      2000         1999
                                        (unaudited)
    Revenue:
      Software licenses and
       maintenance                    $660      $2,109    $5,261       $2,959
      Services                       1,200       2,008     9,586        9,533
        Total revenue                1,860       4,117    14,847       12,492

    Cost of revenue:
      Software licenses and
       maintenance                     373         239     1,425          646
      Services                       1,796       1,827     7,714        6,517
        Total cost of revenue        2,169       2,066     9,139        7,163

    Gross margin                      (309)      2,051     5,708        5,329

    Operating expenses:
      Research and development       1,546         542     5,300        1,959
      Sales and marketing            5,113       3,172    20,841        8,856
      General and administrative     1,350         913     4,927        3,499
      Stock-based compensation      (1,317)      2,413     4,140        5,756
      Restructuring expense and
       impairment charge             6,000          --     6,000           --
        Total operating expenses    12,692       7,040    41,208       20,070

    Loss from operations           (13,001)     (4,989)  (35,500)     (14,741)

    Interest expense and other
     charges                          (126)     (1,757)   (1,500)      (2,175)
    Impairment of investment        (2,250)         --    (2,250)          --
    Interest and other income          689         178     2,951          301

    Net loss before extraordinary
     item                          (14,688)     (6,568)  (36,299)     (16,615)

    Extraordinary loss on early
     extinguishment of debt             --          --    (7,453)          --

    Loss before cumulative effect
     of accounting change          (14,688)     (6,568)  (43,752)     (16,615)

    Cumulative effect of
     accounting change -
     beneficial
      conversion feature            (7,500)         --    (7,500)          --

    Net loss                      $(22,188)    $(6,568) $(51,252)    $(16,615)

    Basic and diluted net loss
     per share:
      Net loss before
       extraordinary item and
       cumulative effect of
       accounting change            $(0.84)     $(2.41)   $(2.36)      $(5.47)

      Extraordinary loss                --          --     (0.48)          --
      Cumulative effect of
       accounting change -
       beneficial
       conversion feature            (0.43)         --     (0.49)          --

      Net loss                      $(1.27)     $(2.41)   $(3.33)      $(5.47)

    Shares used in computing
     basic and diluted
      net loss per share            17,531       2,725    15,381        3,036

    Pro forma basic and diluted
     loss per share: *

      Pro forma loss per share      $(0.44)     $(0.42)   $(1.47)      $(1.07)

    Shares used in computing pro
     forma net loss per share **    17,531       9,877    16,283       10,195

    *  Pro forma loss per share is calculated by excluding stock based
       compensation charges, restructuring expense and impairment charges,
       extraordinary items and the non-cash effect of a change in the
       accounting rules and using the weighted average number of shares of
       Common Stock outstanding, including the pro forma effects of the
       conversion of the Company's Series A, B, C and D Preferred Stock into
       shares of the Company's Common Stock as if such exercise and conversion
       occurred at the beginning of the period.

    ** Shares used in computing pro forma net loss per share represents the
       weighted average number of shares of Common Stock outstanding,
       including the pro forma effects of the conversion of the Company's
       Series A, B, C and D Preferred Stock into shares of the Company's
       Common Stock as if such exercise and conversion occurred at the
       beginning of the period.


                                ELOQUENT, INC.
                           CONDENSED BALANCE SHEETS
                                (in thousands)

                                                December 31,   December 31,
                                                    2000           1999
    ASSETS

    Current assets:
       Cash and short-term investments             $40,456       $17,174
       Accounts receivable, net                      2,768         3,439
       Prepaid expenses and other current
        assets                                         370           414

          Total current assets                      43,594        21,027

    Property and equipment, net                      3,348         1,915
    Other assets                                     2,651         2,323

          Total assets                             $49,593       $25,265

    LIABILITIES AND STOCKHOLDERS' EQUITY

    Current liabilities:
       Line of credit                                   $-        $3,000
       Accounts payable and accrued liabilities      4,553         3,917
       Accrued restructuring liability               3,173            --
       Capital lease obligation, current portion       709           618
       Deferred income                               1,128           787

          Total current liabilities                  9,563         8,322

    Capital lease obligation, net of current
     portion                                           230           777
    Long-term notes payable                             --         8,477

    Stockholders' equity:
       Capital stock                               128,168        52,100
       Unearned compensation                        (2,462)       (9,564)
       Unrealized gain on investments                  193            --
       Accumulated deficit                         (86,099)      (34,847)
          Total stockholders' equity                39,800         7,689

          Total liabilities and
           stockholders' equity                    $49,593       $25,265


SOURCE Eloquent, Inc.




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    CONTACT:
    John Curson, Chief Financial Officer of
    Eloquent, Inc., 650-294-6500; Analysts, Allison Parker, General
    Inquiries, Pam Roberts, or Financial Media, Dawn Swidorski, all
    of The Financial Relations Board, 415-986-1591