Leading Software Lab Recognizes the E.piphany E.6(TM) Software Suite among the
Industry's Best, Most Comprehensive CRM Software Packages
SAN MATEO, Calif., Feb. 20 /PRNewswire-FirstCall/ --
E.piphany, Inc. (Nasdaq: EPNY), a full suite provider of customer relationship
management (CRM) software, today announced that its E.piphany E.6 software
solution has been named by ISM, Inc., a leading customer relationship
management (CRM) consulting firm, as one of the Top 15 CRM software packages
for 2003. This is the second consecutive year that ISM selected E.piphany
software to ISM's Top 15. The Top 15 selections are featured in ISM's 11th
edition of The Guide to CRM Automation, (http://www.ismguide.com).
(Photo: http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO )
The E.piphany E.6 software solution was chosen from dozens of CRM software
packages, which were tested by the ISM Software Lab at its Bethesda, Md.-based
headquarters. Each package was rated according to 171 selection criteria,
including 105 business functions, 48 technical features, and 18
user-friendliness/support features.
Barton Goldenberg, president of ISM and co-founder and co-chairman of the
Digital Consulting Institute's CRM and RTE Conferences and Expos, made the
announcement during a special keynote ceremony, at DCI's Chicago CRM
Conference at the McCormick Place. The awards ceremony was sponsored by DCI,
ISM, and Selling Power.
"In today's environment, now more than ever companies need to optimally
manage their relationships with customers," said Goldenberg. "With leading CRM
software packages -- such as the E.piphany E.6 solution -- companies have many
options for comprehensive CRM solutions."
Paul Rodwick, vice president of corporate marketing at E.piphany, accepted
the award on behalf of E.piphany. "We're again honored to be a recipient of
the ISM 'Top 15' award," said Rodwick. "In 2002, we delivered the E.piphany
E.6 software solution, which represents the industry's first component-based
CRM suite that is fully built on J2EE. We will continue to drive leadership
and innovation in CRM, and we are pleased to provide our clients with the
technology to optimize the value of each customer relationship."
About ISM
Founded in 1985, ISM, Inc. ( http://www.ismguide.com ) provides strategic
advice for Customer Relationship Management and the Real-Time Enterprise. ISM
is the publisher of The Guide to CRM Automation (11th edition) and author of
CRM Automation (Prentice Hall, 2002). ISM clients include Canon, Ceridian,
Deutsche Bank, DHL, ExxonMobil, IBM, J&J, Lucent, McGraw-Hill, Nestle, NYSE,
PepsiCo, Roche, Schering-Plough, United Way, Verizon, Vivendi Universal, Wells
Fargo and Xerox.
About E.piphany
E.piphany is a leading provider of marketing, sales and service solutions
for the largest global enterprises. The company's integrated CRM suite, the
E.piphany E.6 software solution, is driven by real-time intelligence to enable
global businesses to better understand their customers and take the optimal
actions to improve customer satisfaction, increase revenue and reduce costs.
E.piphany E.6 software solutions are built on the industry's most advanced,
component-based CRM platform, resulting in fast and easy deployment and
adoption. Leading companies, including more than 35 of the Fortune 100, use
E.piphany products to enhance their customers' experience, enable
organizational effectiveness and drive value. With worldwide headquarters in
San Mateo, California, E.piphany has regional operations and offices
throughout North America, Europe, Asia Pacific, Japan and Latin America. For
more information, visit us at http://www.epiphany.com.
NOTE: E.piphany, E.6 and the E.piphany logo are trademarks of E.piphany,
Inc. All other trademarks are the property of their respective owners.
SOURCE E.piphany, Inc.
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Related links:
http://www.epiphany.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, 1-888-776-6555 or +1-212-782-2840
CONTACT:
Kim Stocks of E.piphany, +1-650-356-5863, or
kstocks@epiphany.com; or Meghan Butler of Applied Communications,
+1-415-365-0222, or mbutler@appliedcom.com, for E.piphany
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