Gateway Now Boasts Top Rank in Customer Satisfaction Study for Both
Corporate Desktops and Notebooks
IRVINE, Calif., Feb. 21 /PRNewswire-FirstCall/ -- Gateway, Inc. today
announced that it has earned the number one designation in Technology
Business Research's (TBR) Corporate IT Buying Behavior and Customer
Satisfaction Study for Notebooks. In December, the company also earned the
leading rank in customer satisfaction for its desktops. Top customer
satisfaction scores in TBR's studies for both corporate desktops and
notebooks demonstrate that Gateway's investment in products and services
for the Professional market is paying off and resonating with customers.
According to TBR's current study for notebooks, Gateway was singled out
for its industry-leading approach to customer service with a record high in
phone support, which is 100-percent based in North America. The company
received its highest scores to date in parts availability, hardware
reliability, notebook value and product design. Gateway was also recognized
for its ease of doing business and for being fast to market with innovative
new products. Customer loyalty ratings saw steady improvement.
"We place a high level of importance on understanding our customer's
needs and developing solutions that exceed their expectations," said Ed
Coleman, Gateway's chief executive officer. "We look forward to continuing
to make an impact in the Professional market with our 100 percent North
American-based technical support and a Best Practices Support Center
staffed with high-level technicians. We're especially gratified to see that
our investments in the Professional market in recent years are reaping
rewards."
"Gateway has established a unique reputation in the Professional market
for its customer service," said Julie Perron, Technology Business Research.
"Over the past year, Gateway has made a number of smart moves aimed at
increasing customer satisfaction and providing superior customer service.
Having made significant progress across almost every category in the past
year, Gateway has earned its place as the leader in customer service."
Gateway Professional
From value-priced servers to ultra-reliable desktops to comprehensive
services, Gateway has served organizations for 20 years. Gateway makes
technology purchase, use and support simple through the programs developed
for education, government and business customers as well as the ProNet
Partner Program that brings channel-friendly benefits to help solution
providers strengthen and grow their businesses. Gateway customers include
many of the world's leading organizations, such as the U.S. Defense
Logistics Agency, the University of Arizona, state of California, state of
New York and others. For more information on Gateway Professional
solutions, visit http://www.gateway.com/business.
About Gateway
Since its founding in 1985, Irvine, Calif.-based Gateway (NYSE: GTW)
has been a technology pioneer, offering award-winning PCs, servers and
related products to consumers, businesses, government agencies and schools.
Gateway is the third largest PC company in the U.S. and among the top ten
worldwide. The company's value-based eMachines brand is sold exclusively by
leading retailers worldwide, while the premium Gateway line is available at
major retailers, over the web and phone, and through its direct and
indirect sales force. See http://www.gateway.com for more information.
SOURCE Gateway, Inc.
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Related links:
http://www.gateway.com/
CONTACT:
Erin Davern of Gateway, Inc.,
+1-949-471-7785, erin.davern@gateway.com
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