Robust Packaged Application Improves Customer Service and Loyalty while
Keeping Costs Down
SANTA CLARA, Calif., Feb. 22 /PRNewswire/ -- Edify Corporation, a leading
global total solutions provider for voice and speech, today announced that the
Edify Voice Banking Application, a comprehensive, packaged speech solution
received formal SALT certification from Microsoft Corporation. A Microsoft
Speech Partner for the past year, Edify is the first member to receive formal
certification for a financial services packaged application. The Edify Voice
Banking Application on SALT will be available in the second quarter timeframe
"Microsoft is making significant investments to establish speech as a
mainstream, pervasive technology that can deliver long-term business benefits
to companies of all sizes within a wide variety of industries," said Richard
Bray, General Manager for the Speech Server product group at Microsoft. "To
meet this goal we must also enable the delivery of robust packaged
applications like Edify Voice Banking to transform the market."
Based on industry standards including SALT and VoiceXML, Edify Voice
Banking eliminates concerns over application functionality and compatibility
issues for retail banks and ensures that the Edify applications operate across
platforms. It includes key features such as account information and history,
stop pay, change PIN, funds transfer, as well as business enterprise features,
such as, detail reporting and monitoring for easy, ongoing technical support
and upgrades.
A significant enhancement to telephone banking, Edify Voice Banking
enables bank customers to identify themselves and make transactions by
speaking to a virtual attendant, without having to traverse complex touch-tone
menus. Customers benefit from being able to interact with a friendly,
conversational system that provides efficient access to the available banking
information they might need. Banks are able to enhance and expand customer
service and lower costs at the same time by reducing call times and increasing
automation.
"Packaged applications are the breakthrough companies need to start using
speech in a big way. Speech will cut deployment time and cost and provide
their customers with an easy way to access their accounts in a time efficient
manner," said Marie Jackson, vice president of marketing and alliances for
Edify.
About Edify Corporation
With fourteen years of industry leadership and innovation in voice and
speech applications, Edify(R) has changed the way more than 2,000 global
companies enhance customer service. Applications built with Edify are
scalable, multilingual and flexible, allowing companies to easily integrate
backend systems with multiple contact interfaces. Edify's open, standards-
based platform successfully manages millions of customer interactions every
day across a broad range of industries. The Edify Design Collaborative and
consultancy experts assist customers with the design and deployment of speech
solutions that provide increased customer satisfaction with reduced costs.
You speak, we deliver(TM).
Additional information about Edify may be obtained by calling 408-982-2000
(USA), 81-3-5532-7827 (Japan) or +44 162 885 0222 (Europe, Middle East,
Africa) or via the World Wide Web at http://www.edify.com .
Inquiries
Edify Corporation
Cynthia Dimidik, Edify Corporation: (408) 486-1791;
cynthia.dimidik@edify.com
A&R Partners
Marisa Lee, A&R Partners: (650)762-2883; mlee@arpartners.com
Edify is a registered trademark and Edify Voice Interaction Platform
(EVIP) 9.0 is a trademark of Edify Corporation. All other product and
company names mentioned are the property of their respective owners and are
mentioned for identification purposes only.
SOURCE Edify Corporation
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Related links:
http://www.edify.com
CONTACT:
Cynthia Dimidik of Edify Corporation,
+1-408-486-1791 or cynthia.dimidik@edify.com; or Marisa Lee of
A&R Partners, +1-650-762-2883 or mlee@arpartners.com, for Edify
Corporation
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