CLEVELAND, March 6 /PRNewswire-FirstCall/ -- Katrina (Trina) Evans has
been named executive vice president and director of KeyCorp's Call Center
Services Group, which responds to more than 30 million consumer and business
inquiries a year through its electronic and telephone-based service and sales
channels such as 1.800.KEY2YOU.
Reporting to Evans will be the company's commercial and consumer service
call centers, and inbound and outbound consumer telesales centers. She also
will manage various support groups including voice systems; an internal call
center serving Key's branch network; and workforce and project management
teams that ensure appropriate staffing levels, lead continuous improvement and
client satisfaction efforts and support technical system enhancements.
"Trina provides a broad range of experience and expertise in the areas of
call center and branch operations, Internet development and ATM networks,"
said Client Services Group President Michael Evans, to whom Trina will report.
"She has a keen understanding of customer needs and is 100 percent focused on
providing world-class customer service."
Evans joined Key in 1994 and most recently served as a senior business
manager for Key Electronic Services, responsible for Key's award-winning
Internet site, Key.com(R). She holds an MBA from Case Western Reserve
University's Weatherhead School of Management and is a graduate of the ABA
Stonier Graduate School of Banking.
Cleveland-based KeyCorp (NYSE: KEY) is one of the nation's largest bank-
based financial services companies, with assets of approximately $85 billion.
Key companies provide investment management, retail and commercial banking,
retirement, consumer finance, and investment banking products and services to
individuals and companies throughout the United States and, for certain
businesses, internationally. The company's businesses deliver their products
and services through KeyCenters and offices; a network of nearly 2,200 ATMs;
telephone banking centers (1.800.KEY2YOU); and a Web site, Key.com(R), that
provides account access and financial products 24 hours a day.
SOURCE KeyCorp
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Related links:
http://www.key.com
http://www.key.com/newsroom
CONTACT:
Gary Cavano of KeyCorp, +1-216-689-0517, or
gary_cavano@keybank.com
NOTE TO EDITORS: For up-to-date company information, media
contacts and facts and figures about Key lines of business, visit
our Media Newsroom at Key.com/newsroom
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