CSG to Continue as Exclusive Billing and Customer Care Solutions Provider
in New Agreement to Bright House Tampa, Fla. and Livonia, Mich. Divisions
ENGLEWOOD, Colo., March 8 /PRNewswire-FirstCall/ -- CSG Systems
(Nasdaq: CSGS), a leading global provider of customer care and billing
solutions, today announced that it has extended its agreement with Bright
House Networks to provide exclusive customer care and billing support to its
Tampa, Fla. and Livonia, Mich. divisions.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO)
In the extended agreement, CSG will continue to deliver its outsourced
customer care and billing platform -- and numerous other complimentary
products and services, including the CSG(R) Care Express and CSG (R) Workforce
Express solutions -- to support 1.1 million subscribers across the two Bright
House Networks properties. Bright House Networks also will continue to
leverage several CSG solutions that are pre-integrated with billing, including
collections, customer interaction tracking and other tools.
Under the extended agreement, CSG also will continue to provide print and
mail services for the Bright House divisions.
Bright House also will extend its use of CSG Workforce Express to two new
regions.
"Bright House Networks places the highest priority on our ability to serve
our customers with differentiated offerings and customer service," said
Richard Rose, Vice President, Finance, Bright House Networks. "We believe
that leveraging a single billing platform and pre-integrated solutions to
support our customers is an important way to deliver on those goals and do so
efficiently and cost effectively."
"CSG is proud to continue our longstanding business relationship with
Bright House Networks through this extended agreement," said Ed Nafus, CSG's
newly-appointed Chief Executive Officer and President of the company's
Broadband Services Division. "We will continue to work diligently each day to
provide the high-quality customer care and billing, workforce and self-care
solutions and support to Bright House Networks and its subscriber base."
About CSG Systems
With worldwide headquarters in Englewood, Colo., CSG Systems is a
subsidiary of CSG Systems International, Inc. (Nasdaq: CSGS). CSG and its
wholly-owned subsidiaries serve telecommunications service providers in more
than 40 countries. CSG is a leader in next-generation billing and customer
care solutions for the cable television, direct broadcast satellite, advanced
IP services, next generation mobile, and fixed wireline markets. CSG's unique
combination of proven and future-ready solutions, delivered in both outsourced
and licensed formats, empowers its clients to deliver unparalleled customer
service, improve operational efficiencies and rapidly bring new
revenue-generating products to market. For more information, visit our
website at http://www.csgsystems.com.
SOURCE CSG Systems
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Related links:
http://www.csgsystems.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, photodesk@prnewswire.com
CONTACT:
Carrie Schafer, +1-303-804-4075,
carrie_schafer@csgsystems.com, or Liz Bauer, +1-303-804-4065,
liz_bauer@csgsystems.com, both of CSG Systems
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