CHANTILLY, Va., March 10 /PRNewswire/ -- Optimos Inc, a leading provider
of enterprise solutions, today announced the company's participation at FOSE
2004 which will be held between March 23rd and March 25th at the Washington
D.C. Convention Center. Optimos will showcase The National Archives and
Records Administration Case Management and Reporting System (CMRS) which is a
result of a successful partnership between the National Archives and Records
Administration (NARA) and Optimos. The CMRS system to be demonstrated in
Booth 1436 is nominated as a top 10 finalist in the "Federal Leadership
Council Showcase of Excellence" category.
NARA's National Military Personnel Records Center (NPRC) manages 57
million veterans' personnel records for the five armed services. NPRC receives
approximately 18,000 inquiries each week from Veterans, Government Agencies,
the White House, Congressional Offices, family members and researchers to
validate military burials, Veterans' medical care, home loans, education
benefits, and service experience as well as documenting family and military
history. Using CMRS, Veterans now receive benefits faster due to drastically
improved cycle time for processing and responding to requests for personnel
records information. 48% of casework now is answered in less than ten days
compared to 5% before CMRS. 30% of customers now submit their requests via
web.
CMRS development and deployment is the IT component of the total re-
engineering of NPRC which focused on improving the inquiry response process,
engaging the Center's staff in more challenging and rewarding work, employing
technology to facilitate workflow, providing consistent, high-quality
responses and gaining access to external, automated databases. Operating
through a reimbursable agreement with DoD, NPRC has nearly completed its
restructuring.
The NARA-Optimos partnership has yielded a flexible, user oriented Case
Management system based upon ideal, generic, and detailed system
specifications. Other, special customization allows work to be assigned
automatically by CMRS to over 300 technicians by priority, receipt date and
skill set.
The NARA-Optimos team is completing development of a CMRS interface with
millions of DoD electronic Official Military Personnel Folders (OMPF). In
final testing and scheduled for a late March '04 deployment, CMRS
automatically queries these databases to determine if an on-line record can
satisfy a request. If so, CMRS orders the electronic record.
As enhancements continue, CMRS will offer a broader array of services.
10,000 Social Security Administration (SSA) caseworkers soon will access CMRS
to support Veterans and their next-of-kin by submitting requests via a secure
web connection and receiving responses electronically. A demonstration group
of SSA offices already is using CMRS. Other government agencies soon will
follow. Thousands of paper inquiries and associated data entry will be
eliminated. The development team is also focusing on managing the status of
paper records which are "loaned" to trusted agents away from the Center.
Already, weeks of waiting by Veterans to receive responses have been
eliminated as 45% of requests are answered in less than 10 days. Customers
receive interim updates via email or postcard on the status of their request
and cycle-time for responding has been dramatically reduced. Final
development work continues with three final modules to be completed this
Fiscal Year. This project is a brilliant example of a successful contractor
and government partnership.
According to Sanjay Puri, President and CEO of Optimos, "NARA is at the
forefront of using enterprise computing solutions to improve productivity and
overall customer service. Optimos is very proud to be supporting the National
Archives and Records Administration on this project. We look forward to
building on our successes established over the past three years at NPRC."
About Optimos
Optimos provides state-of-the-art information technology solutions to
Public Sector and Fortune 500 firms. Located in the Northern Virginia
technology corridor, Optimos has been at the forefront of providing the
Federal government with systems that empower agencies to quickly and
effectively respond to record requests from constituents and other
departments. These solutions not only improve customer service, they reduce
paperwork and improve job satisfaction.
Editors Note: An electronic version of this news release may be accessed
via the News Room section of our web site at http://www.optimos.com. Interested
parties can receive all news releases electronically at time of announcement
by signing up for News Updates on the front page of our site.
SOURCE Optimos Inc
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Related links:
http://www.optimos.com
CONTACT:
Jehangir Unwalla of Optimos Inc,
+1-703-488-6900
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