EDISON, N.J., March 19 /PRNewswire/ -- UniPress(R) Software, Inc., a
leading provider of help desk and customer problem management software, today
announced that it is showcasing its flagship products, FootPrints(R) and
FootPrints(R) for Exchange, at FOSE 2002, March 19-21 in Washington, DC
(Microsoft Pavilion, Booth #1310, Station #25). FootPrints is widely used in
a range of government organizations worldwide, offering a secure, low-cost and
fast-to-implement solution to centralize help desk and support operations, and
accelerate e-government initiatives.
FootPrints offers a 100% web-based solution that is extremely easy to
install and use, without any programming, consulting, database administration,
training or dedicated maintenance staff. Designed for help desk agents and
customer service technicians, FootPrints provides a centralized system to
track and manage problems, issues and requests from internal employees and
external customers. The software provides the capability to deploy an
integrated service desk to consolidate inquiries from various channels,
including phone, fax, email, the web and wireless tools. Additionally,
FootPrints offers a secure system to facilitate knowledge management, task
automation, escalation, email management and online self-service.
"Government agencies are increasingly embracing initiatives that can
streamline internal and external processes while reducing costs," explained
Mark Krieger, President of UniPress. "FootPrints provides an affordable,
easy-to-use, web-based system that is ideal for government departments and
agencies to leverage the Internet to improve customer support, streamline
workflow and enable global project collaboration."
FootPrints offers agents and technicians a range of tools to automate
tasks and speed problem resolution, including escalation options and a
powerful knowledge base. As a web-based tool, the software provides the
capability to deliver self-service online. This enables employees and
customers to submit trouble tickets, track status and search for solutions on
their own, reducing service and support volumes.
For government organizations using Microsoft Exchange, UniPress has
developed a specific version, FootPrints for Exchange, to seamlessly integrate
help desk and customer service operations with their existing infrastructure.
The software supports Microsoft Exchange 5.5 and Microsoft Exchange 2000
Active Directory(TM), enabling direct access to corporate contact records
stored in Exchange address books, plus additional integration with Microsoft
SQL Server, Access and Outlook.
FootPrints is already in use at hundreds of government agencies and
departments, including the US Navy, US Army, Department of Transportation,
NASA Goddard Space Flight Center, State of Vermont, Arizona Board of
Education, City of Ventura, CA and the Toronto Public Library.
The City of Ventura is using FootPrints to manage its internal help desk
operation, which currently supports 350 users. According to Tom Fratello,
Systems Analyst for the City's IT Division, FootPrints has streamlined desktop
and IT support and is providing a foundation to centralize a range of
projects, including the deployment of a "Citizen Response System" that will
allow the Engineering, Parks and Streets Division to collaborate on citizen
traffic requests. Internal users and the public will be able to submit any
Public Works related request via email and the Internet.
"FootPrints offers a powerful tool to help us automate the process of
getting projects up and running, and enabling multiple divisions to
collaborate within a single environment," explained Mr. Fratello. "This has
allowed us to more quickly address issues that were previously stagnating, and
made it easier for us to deploy new applications with minimal training or
programming."
With FootPrints, government organizations can significantly reduce costs,
improve productivity and enhance workflow efficiencies. Cost-conscious
government agencies can deploy FootPrints to address a range of e-government
needs while keeping within allotted budgets. The software is extremely easy
to customize and scale. This single tool can be extended across multiple
operations and workflow scenarios, including internal help desk, external
support/CRM, development/bug fixing and IT resource tracking -- supporting
large groups, departments and locations, as well as numerous languages
simultaneously. FootPrints also offers multi-level security facilities to
ensure authorized access to all information and activities.
To further enhance communication and collaboration, UniPress offers a
range of integrated add-on modules for FootPrints, including dynamic access to
existing corporate address books, automated asset management, change and
configuration management and live eSupport.
Government Pricing Options
Special government pricing for FootPrints starts at $750 per help desk
agent, available on the GSA schedule (contract number GS-35F-0391L). Volume,
concurrent and site license pricing is also available. DOD organizations
seeking to purchase FootPrints on the GSA schedule should reference CCR number
742065.
About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a
developer of web-based help desk and customer problem management software.
The FootPrints products, including FootPrints and FootPrints for Exchange,
have over 100,000 active users at corporate organizations, government offices
and educational institutions worldwide. UniPress has been developing and
marketing software for 19 years, serving more than 20,000 customers since its
inception in 1983. For more information, contact UniPress at 732-287-2100, or
access the company's web site, http://www.unipress.com.
SOURCE UniPress Software, Inc.
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Related links:
http://www.unipress.com
CONTACT:
Debbie Ingram of UniPress Software,
+1-732-287-2100, ext. 938, or dingram@unipress.com; or Kevin
McLaughlin of Springboard Public Relations, +1-732-863-1900, ext.
103, or kmclaughlin@SpringboardPR.com, for UniPress
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