WASHINGTON, March 23 /PRNewswire/ -- FOSE 2004 -- Help Desk Technology
Corporation has upgraded its HelpSTAR help desk software to provide
integration with Active Directory Services, plus an enhanced Web interface for
end users that exploits the capabilities of Microsoft.NET to increase ease of
use. HelpSTAR v8.1 will be available for download at http://www.helpstar.com on
March 31.
The Active Directory integration enables administrators to quickly import
groups of users from Active Directory Services. This streamlines setup and
administration, enables new departments to be automatically created in
HelpSTAR when they are imported from ADS, and eliminates the need for users to
enter a username and password to log onto the HelpSTAR interface. In
addition, new users and other changes to ADS can be automatically propagated
to HelpSTAR to keep the database updated and allow new users to log in without
waiting for the next sync.
The new .NET-based end user Web interface simplifies and speeds navigation
for employees who are using HelpSTAR's online capabilities to report computer
problems, check job status, or search for do-it-yourself problem fixes. The
upgrade includes new "local tasks" and "dynamic help" buttons on each screen
that allow end users to access window-specific tasks and assistance without
moving to other screens or scrolling through a complete help menu.
Administrators can configure HelpSTAR to display either the legacy or the
new Web interface, depending on whether their client systems can support the
.NET platform. The new interface will be available in French and Spanish as
well as English.
These enhancements combine with HelpSTAR's existing functionality and fast
out-of-the-box deployment to streamline problem resolution, maximize IT
uptime, and minimize help desk costs. The package is designed for use by mid-
sized corporations and divisions of large enterprises with between 10 and 100
support reps servicing 100 to 10,000 employees.
"HelpSTAR's integration with Active Directory will be extremely useful in
minimizing administrative overhead related to enabling new users and updating
user information in the HelpSTAR database, and the new end user Web interface
will help increase usability for our employees," said Bill Myers, Network
Administrator for Time Warner Cable. "With these ongoing enhancements,
HelpSTAR continues to play a valuable role in helping us keep our computer
systems in good working order."
About HelpSTAR
HelpSTAR help desk software is an easy-to-use problem management solution
that provides rapid problem resolution and extensive reporting capabilities
out of the box without the need for lengthy deployment and staff training.
The program expedites problem handling through features such as intelligent
queuing, a database of preferred solutions, end user self-help that reduces
call volume into the help desk, and tools such as alarms, follow-up reminders,
and automatic priority escalation to ensure efficient handling of all
requests. It offers both a built-in library of standard reports and custom
query capabilities. HelpSTAR is available in both client/server and web-based
versions running on Microsoft Access, Microsoft Data Engine (MSDE) or
Microsoft SQL.
Pricing and Availability
HelpSTAR v8.1 is available direct from Help Desk Technology Corporation at
http://www.helpstar.com or 1-800-563-4357. Prices begin at $2,495 for a starter pack
covering two support reps and an unlimited number of end users; licenses for
additional support reps begin at $500 per rep. Volume discounts and annual
maintenance/upgrade plans are available.
About Help Desk Technology Corporation
Help Desk Technology Corporation develops and markets help desk software
for organizations in all industries. Its flagship product is HelpSTAR, a
comprehensive problem management solution for both internal and external help
desks that combines best practices with fast deployment, ease of use and low
cost. HelpSTAR is used by thousands of organizations worldwide, including
Fortune 500 companies, hospitals, financial institutions, and all branches of
the armed forces. For more information, visit http://www.helpstar.com or call
1-800-563-4357.
SOURCE Help Desk Technology Corporation
 back to top
Related links:
http://www.helpstar.com
CONTACT:
Rebecca Jurek for Help Desk Technology
Corporation, +1-847-415-9307, rjurek@sspr.com
|
