CSG's Advanced Convergent Platform Enables Operators to Leverage One System to
Support All Lines of Business
ENGLEWOOD, Colo., March 31 /PRNewswire-FirstCall/ -- Leading global
provider of billing and customer care solutions CSG Systems (Nasdaq: CSGS)
today announced that the company's Advanced Convergent Platform (ACP) is
supporting major broadband companies in North America as they roll-out bundled
Voice over IP (VoIP) services.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO)
As the market leader in delivering billing and customer care solutions to
convergent broadband operators, CSG has continued to invest a significant
portion of its research and development into evolving its core billing and
customer care platform to support these initiatives. CSG's Advanced
Convergent Platform is a combination of billing, customer care and self-care,
operational and reporting solutions specifically designed to support customers
across multiple lines of business.
To-date, CSG has successfully migrated 25 percent of its broadband
customer base onto the ACP platform.
CSG's Advanced Convergent Platform marks a continued evolution of CCS(R),
CSG's core billing platform; ACSR(R), its front-end customer care interface;
and its suite of ancillary products. ACP provides a single system to support
all services, including VoIP and cable telephony, as well as multi-channel
video and content; high-speed Internet and data services; and next-generation
services.
CSG's enhanced platform maintains a single order entry point that makes it
easy for call center staff to upsell current customers, create innovative
packages and bundled services and maintain an overall view of subscribers and
the services they use.
By delivering a single platform that supports all services, operators can
lower their total cost of ownership while preserving their ability to quickly
increase revenues with the introduction of new services, like VoIP. With a
single platform that supports a 360-degree view of the customer, operators
also can ensure a consistent, high-quality customer experience that builds
satisfaction and loyalty.
"As consumers buy more than one service from a single provider, it will
become critical for operators to be able to view a complete profile of each
customer and populate that information across all customer care channels, from
the set top box, to the Internet, to the call center," said Dwayne Ruffin,
vice president of product management for CSG's Broadband Services Division.
"Through this customer-centric view, an operator can also leverage a single
platform to deliver innovative cross-product bundling and discounting across
all lines of business on a single bill."
Industry experts cite the ability for broadband providers to leverage
their existing infrastructure to support additional services as key to
increasing revenues, reducing costs and better managing the customer
experience.
"Providing premium levels of customer service will be a clear
differentiator for broadband service providers as they launch new services,
such as VoIP," said Mike Smith, managing director of research at Stratecast
Partners, an industry analyst firm. "CSG has made the commitment, both in
continuing to enhance their technology and working closely with the industry,
to ensure that service providers can further leverage the billing and customer
care systems already in place to take advantage of new and emerging market
opportunities."
About CSG Systems
With worldwide headquarters in Englewood, Colo., CSG Systems is a
subsidiary of CSG Systems International, Inc. (Nasdaq: CSGS). CSG and its
wholly-owned subsidiaries serve telecommunications service providers in more
than 40 countries. CSG is a leader in next-generation billing and customer
care solutions for the cable television, direct broadcast satellite, advanced
IP services, next generation mobile, and fixed wireline markets. CSG's unique
combination of proven and future-ready solutions, delivered in both outsourced
and licensed formats, empowers its clients to deliver unparalleled customer
service, improve operational efficiencies and rapidly bring new
revenue-generating products to market. For more information, visit our
website at http://www.csgsystems.com.
SOURCE CSG Systems
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Related links:
http://www.csgsystems.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, photodesk@prnewswire.com
CONTACT:
Carrie Schafer, +1-303-804-4075,
carrie_schafer@csgsystems.com, or Investor Relations, Liz Bauer,
+1-303-804-4065, liz_bauer@csgsystems.com, both of CSG Systems
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