Salesforce Provides Real Time Availability and Performance Information With
trust.salesforce.com
SAN FRANCISCO, April 5 /PRNewswire-FirstCall/ -- Salesforce.com
(NYSE: CRM), the technology and market leader in on-demand customer
relationship management (CRM), today announced it has delivered 99.999%
planned uptime and availability on its service to its customers over the past
month. Salesforce.com also remains the only provider of on-demand services
-- or on-premise applications -- that delivers the transparency and openness
of publishing real-time and historical performance information with
trust.salesforce.com.
During March, the company handled more than 800 million transactions (page
views plus API calls). On March 27th, the company handled 40,450,839
transactions, the most it has ever delivered in a single day, compelling
evidence of customer adoption of and confidence in Salesforce applications and
third-party applications available via the AppExchange on-demand platform.
Salesforce.com is delivering more transactions to more customers and at
faster speeds. On March 27th, for example, the average delivery speed was
280 milliseconds -- slightly more than a quarter of a second. System
improvements have continued to reduce the average time of page delivery even
as more and more customers and subscribers use the service. The average
response time has been declining and now averages lower than of any previous
time in the company's history.
"There is no finish line when it comes to system reliability and
availability, and our efforts to improve performance never cease," said Marc
Benioff, Chairman and CEO, salesforce.com. "Our community of success demands
the most reliable service that we can deliver, and our outstanding performance
in March is evidence of our dedication to scaling ahead of their needs. As our
customers extend on-demand computing beyond CRM to consume on-demand
applications from the AppExchange, this level of performance has never been
more important."
Salesforce.com remains the only on-demand service provider that has made
public a Web site for system performance, http://trust.salesforce.com, to give
the salesforce.com community unprecedented real-time access to critical
service performance characteristics and historical information.
Trust.salesforce.com has set the standard for the on-demand market. The
site provides salesforce.com customers, partners, and other interested members
of the community transparent and open access to real-time and historical
system performance information and updates, incident reports and maintenance
schedules across all its key system components.
About salesforce.com
Salesforce.com is the market and technology leader in on-demand customer
relationship management (CRM). The company's Salesforce suite of on-demand
applications enables customers to manage and share all of their sales,
support, marketing and partner information on-demand. AppExchange,
salesforce.com's on-demand platform, allows customers and partners to build
powerful new applications quickly and easily, customize and integrate the
Salesforce suite to meet their unique business needs, and distribute and sell
on-demand apps at http://www.appexchange.com. Customers can also take advantage of
Successforce, salesforce.com's world-class training, support, consulting and
best practices offerings.
As of January 31, 2006, salesforce.com manages customer information for
approximately 20,500 customers and approximately 399,000 paying subscribers
including Advanced Micro Devices (AMD), America Online (AOL), Avis/Budget Rent
A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and
SunTrust. Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and may not be
delivered on time or at all. Customers who purchase salesforce.com
applications should make their purchase decisions based upon features that are
currently available. Salesforce.com has headquarters in San Francisco, with
offices in Europe and Asia, and trades on the New York Stock Exchange under
the ticker symbol "CRM". For more information please visit
http://www.salesforce.com, or call 1-800-NO-SOFTWARE.
NOTE: Salesforce.com is a registered trademark of, and AppExchange and
Successforce are trademarks of, salesforce.com, Inc., San Francisco,
California. Other names used may be trademarks of their respective owners.
SOURCE salesforce.com, Inc.
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Related links:
http://www.salesforce.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO
AP Archive: http://photoarchive.ap.org PRN Photo Desk
photodesk@prnewswire.com
CONTACT:
press, Bruce Francis, Vice President,
Corporate Strategy of Salesforce.com, +1-415-536-6972, or
bfrancis@salesforce.com
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