New Engage Provides Visual Cueing and One-Touch Drill Down for IT Security,
Performance Event Information
SAN FRANCISCO, April, 8, 2008 /PRNewswire/ -- (RSA Security Conference)
-- FireScope, a leading developer of Business Service Management software
that offers a real-time view of the business impact of IT Operations, today
introduced Engage, the first touch-screen interface for Business Service
Management. Engage provides IT network and security professionals with
instant visual cueing and one-touch drill-down into any security issues,
performance bottlenecks or SLA violations to radically reduce response
times and mitigate such incidents.
FireScope's new Engage will be demonstrated at the annual RSA Security
Conference in San Francisco April 7 - 11, 2008 at Moscone Center in Booth
number 653.
"The user experience is a key ingredient that many IT solution vendors
spend little time and thought on, often forcing clients to work around the
inherent limitations," said Mark Lynd, President of FireScope. "By offering
a menu of interface options, from completely customizable portals to
rich-client touch-screens, FireScope ensures that every member of IT has
instant access to all of the operational metrics and event information they
need, whenever and however they choose."
FireScope's new Engage product was built by decoupling the interface
from back office operations through a service-oriented architecture and
adding an interactive, touch-screen interface ideal for network operations
centers, IT strategic planning sessions or the offices of IT leadership.
From VP to System Administrator, FireScope enables every member of IT to
immerse themselves in IT operations through the interface method of their
choice.
Engage allows IT security specialists, system administrators and other
IT operators to focus on ongoing projects and tasks without the need to
periodically switch to their IT operations interface or wait for
traditional notification methods like email. As one possible application,
mounted on an office wall, Engage receives real-time updates on asset
performance and events from a FireScope Business Service Management
appliance, which are displayed in visually appealing graphs, Google Maps,
Adobe Flash components and more. Throughout the day, IT operators need only
glance at Engage to understand infrastructure performance, business impact
analysis and active threats. As critical events or early indicators of
failure are identified, strong visual cues catch the eye of users in the
vicinity of Engage, and with a single touch drill down to event details and
performance snapshots. Armed with this information, remediation and
proactive response become simpler and drastically quicker.
Engage Just the Beginning
In addition to supporting FireScope Engage touch-screens from 19-42
inches, FireScope is working on additional interface methods to deliver
ubiquitous Business Service Management. Blackberries, PDA's and other
mobile devices will become full-featured interfaces for IT operations using
FireScope technologies. An iPhone application, using the recently announce
iPhone SDK, is also under development.
"If I'm in a meeting or involved in a critical task when an event
occurs, simply notifying me that an event has occurred is insufficient for
me to know whether or not I need to drop what I'm doing and re-prioritize
my day," said Lynd. "What I need is context; what I need is full immersion;
why is this event important, what is the financial impact to the business,
what services or users are being impacted? I don't always have immediate
access to a laptop or desktop to answer these questions. That's where
Engage and our other initiatives come in, giving me instant access to all
of the relevant information I need using whatever device I choose, whether
it's a desktop, mobile device or wall-mounted touch-screen."
About FireScope
FireScope, Inc. offers a pioneering Business Service Management (BSM)
solution that is revolutionizing how businesses conduct IT operations. The
single-solution product, built from industry-proven open-source software is
integrated into an easy to use, Web-based dashboard and provides actionable
business intelligence on how IT operations is contributing to business
goals. FireScope aggregates information from any number of networked assets
and includes collaboration tools and a flexible real-time analytics engine.
FireScope, Inc. is headquartered in Huntington Beach, California. To learn
more about FireScope and its advanced BSM solutions, visit
http://www.firescope.com.
FireScope is a trademark of FireScope Inc. All other trademarks and
trade names are the property of their respective owners.
SOURCE FireScope, Inc.
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Related links:
http://www.firescope.com
CONTACT:
Tony Keller of SS|PR, +1-719-634-8279,
tkeller@sspr.com, for FireScope, Inc.
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