New Service Cuts Downtime with Access to Phone Support in Only 30 Seconds
POWAY, Calif., April 12 /PRNewswire/ -- Gateway, Inc. is making timely
technical support more reliable than ever with the launch of a new premium
service for businesses.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020930/LAM050LOGO )
Gateway Priority Access -- available today for small- and medium-sized
businesses (SMBs), corporations, government agencies and educational
institutions -- offers a heightened level of technical support for Gateway
desktop PCs. The new service is available at prices starting at $39 per user
for one year of coverage and $99 per user for three years of coverage.(1)
Customers choosing Gateway Priority Access receive expedited phone
technical support and parts replacement services from highly-trained Gateway
technicians who act as a single point of contact for customers until the
support issue is resolved. In fact, customers never have to wait more than
30 seconds before being connected with a fully-certified technician. This
wait time is up to 90 seconds shorter than many competitors' highest level of
phone technical support.
Businesses ultimately can save thousands of dollars and valuable time with
Gateway Priority Access, since costly downtime on their technology assets can
be greatly reduced. In addition, Gateway Priority Access eliminates phone
menus, so customers have direct access to knowledgeable technical support
professionals with industry standard certifications. Gateway alleviates the
risk of purchasing the new service by offering a money-back guarantee.
"Everything about Gateway Priority Access is designed to get our customers
back to business quickly, with as little downtime as possible," said Tim
Meyer, vice president and general manager of business services for Gateway.
"This innovative service goes well beyond what competitors are offering and
gives the customer peace-of-mind backed by a guarantee that our commitment to
service will be met."
Once a specific customer issue is addressed under the Gateway Priority
Access program, repairs and installation of new parts are accelerated. This
premium service level guarantees next business day parts replacement and
on-site installation and repair, unlike competing services which only offer
next day parts replacement and service only when parts are available.
Gateway Priority Access is available for Gateway customers using the award
winning E-Series and Sb-series desktop PCs. Support for E-Series customers is
priced per user at $99 for three years, $119 for four years and $149 for five
years. Support for Sb-Series customers is priced per user at $39 for one
year, $69 for two years and $99 for three years.
While Gateway is certain it will meet the response times promised for
delivering telephone support and replacement parts, if the company fails to
meet those commitments, customers can cancel Gateway Priority Access and
receive a prorated refund for the service plan.
The new service is immediately available 24 hours a day, seven days a
week.(2) For more information on Gateway Priority Access, customers can call
1-800-GATEWAY or log onto Gateway.com.
Gateway is a leading branded integrator of technology solutions. From
high-end servers to market-leading plasma displays to comprehensive services,
Gateway delivers whole-office technology solutions, coupled with high-touch
service. Serving organizations for more than 15 years, Gateway makes the
purchase, use and support of technology simple. Gateway customers include
many of the world's leading organizations, such as the U.S. Defense Logistics
Agency, the University of Arizona and others. For more information on Gateway
Professional solutions, visit http://www.gateway.com/business.
About Gateway
Since its founding in 1985, Gateway (NYSE: GTW) has been a technology and
direct-marketing pioneer, using its call centers and web site to build direct
customer relationships. As a branded integrator of personalized technology
solutions, Gateway offers consumers, businesses and schools a wide range of
thin TVs, digital cameras, connected DVD players, enterprise systems and other
products, which work together seamlessly with its award-winning line of PCs.
Its products and services received nearly 130 awards and honors last year.
With its acquisition of eMachines now complete, Gateway is the third largest
PC company in the U.S. and among the top ten worldwide. Visit http://www.gateway.com
for more information.
All offers subject to change without notice or obligation and may not be
available through all sales channels. Prices exclude shipping and handling.
Applicable taxes extra. Gateway Terms and Conditions of Sale apply. Other
product or service names mentioned herein are the trademarks of their
respective owners.
1.) Limited warranties and service agreements apply; visit gateway.com or
call 1-800-846-2000 for a free copy. May not be available in all
states
2.) Service methods subject to change without notice or obligation.
SOURCE Gateway, Inc.
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Related links:
http://www.gateway.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020930/LAM050LOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, photodesk@prnewswire.com
Company News On-Call:
http://www.prnewswire.com/comp/144245.html
CONTACT:
Ted Ladd of Gateway, Inc., +1-858-848-2515,
ted.ladd@gateway.com
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