Guild 2.0 certification and training program increases uptime with faster,
more reliable service at more than 540 locations in North America
DETROIT, April 17 /PRNewswire/ -- Detroit Diesel Corporation's (DDC)
new G2 technician training and certification program is providing Detroit
Diesel engine owners with faster service and improved quality. A mere three
months after its official launch, the program has been a success across the
company's extensive service network.
"With our G2 program, the best place for you to have your Detroit
Diesel engine serviced is a G2 shop," said Tom Diefenbaker, Director of
Technical Support. "Our customers already have the best engines on the
road. Now they have the best technicians to service those engines."
The G2 or Guild 2.0 program builds on DDC's successful Guild program by
training, testing, certifying and rewarding technicians who participate.
Customers who visit a shop that participates in the G2 Expert Service
Network will know their on-highway engines are in the hands of
knowledgeable, highly- trained and certified technicians and parts
associates with the most up-to- date information on their model year engine
-- whether it's a 10-year-old Series 60 or a 2007 MBE 900 featuring the
latest emissions technology.
For technicians, the program focuses on training, certification,
continuous improvement and recognition. They receive cutting-edge education
through access to training modules that focus on how to diagnose and repair
the most common engine issues; recognition of professional knowledge
through certifications, as well as previous Guild service; opportunity for
specialization or overall engine and parts knowledge; and career
development.
"Through G2, we've strengthened our technician training, certification
and continuous improvement in an effort to help improve customer
satisfaction," Diefenbaker said. "We will constantly evaluate the program
to ensure continuous improvement is part of how we manage the program so
that our customers receive the best from our G2 technicians and parts
associates."
The program, which was launched in late 2005, now has more than 540
service locations and more than 6,300 members. The numbers continue to grow
as more of the service network participates in G2.
"We understand that time is money for our customers," explained
Diefenbaker. "When you see the G2 logo at service locations, know that
these locations have made an investment and are committed to assist in
getting you back on the road as quickly as possible and are working to
provide faster and more reliable service to you. Our goal is to exceed our
customers' needs and expectations with real-time solutions."
Detroit Diesel Corporation is a leading manufacturer of on-highway
heavy- duty diesel engines for the commercial truck market. The company
offers a complete line of engines from 170 to 515 horsepower for the
on-highway and vocational markets. Through its corporate headquarters in
Detroit, Michigan, Detroit Diesel is engaged in the design, manufacture,
sale and service of these products, in addition to supporting alternative
and hybrid engine strategies for the commercial truck marketplace. Detroit
Diesel is a subsidiary of DaimlerChrysler and part of the Freightliner
group of companies.
SOURCE Detroit Diesel Corporation
 back to top
Related links:
http://www.detroitdiesel.com
http://www.prnewswire.com/comp/239425.html/
CONTACT:
Liane Bilicki of Detroit Diesel Corporation,
+1-313-592-5266, liane.bilicki@detroitdiesel.com
|
