HOUSTON, April 25 /PRNewswire-FirstCall/ -- Continental Airlines
(NYSE: CAL) today announced a new service charge for customers using the
airline's network of city ticket offices (CTO).
Beginning today, CTOs will assess a $10 service charge per transaction
when customers purchase tickets or change reservations for existing tickets
where change fees are not assessed. The fee is competitive and in line with
those charged by most travel agencies. Service fees will not be assessed to
Continental customers who purchase or change tickets via continental.com or at
a Continental Airlines airport ticket counter.
"It is increasingly important that we offer our customers products that
they value and are willing to pay for," said a Continental spokesperson.
"Since the fall of 2001, most of our competitors have closed their CTOs or
assessed transaction fees for CTO services. Our approach enables us to
continue to offer this service, which offers value to customers, and do so in
a way that is cost-effective."
Separately, Continental today announced that lease expirations have
resulted in the closure of six city ticket offices in New York (1), Los
Angeles (2), San Francisco (1), Phoenix (1) and Lisle, Ill. (1). An
additional six offices -- in Houston (2), New York (2), Orlando (1), and
Denver (1) -- will close by June, at the expiration of those CTO leases.
Continental anticipates operating its remaining 35 CTOs.
Continental Airlines is the world's seventh-largest airline and has more
than 2,200 daily departures. With 130 domestic and 95 international
destinations, Continental has the broadest global route network of any U.S.
airline, including extensive service throughout the Americas, Europe and Asia.
Continental has hubs serving New York, Houston, Cleveland and Guam, and
carries approximately 41 million passengers per year on the newest jet fleet
among major U.S. airlines. With 48,000 employees, Continental is one of the
100 Best Companies to Work For in America. For more company information,
visit continental.com.
SOURCE Continental Airlines
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Related links:
http://continental.com/company/news
http://www.continental.com
CONTACT:
Corporate Communications of Continental
Airlines, +1-713-324-5080, or corpcomm@coair.com
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