Call Center Magazine Editors Recognize AltiGen for IP Call Center Product
Innovation, Achievement
FREMONT, Calif., April 25 /PRNewswire-FirstCall/ -- AltiGen(R)
Communications, Inc. (Nasdaq: ATGN), a leading manufacturer of VoIP telephone
systems and VoIP call center solutions, announced today that its
AltiContact(TM) Manager 5.0 (ACM) product was named "Best of Show" at CMP's
Call Center Demo and Conference Dallas 2005. The "Best of Show" designation
is awarded to products demonstrated at Call Center Demo to be "especially
innovative" by Call Center Magazine editors.
The customer-proven AltiContact(TM) Manager 5.0 (ACM) is a suite of
powerful and affordable IP contact center solutions built on the AltiServ
IP-PBX communication foundation. ACM adds advanced routing and contact
management solutions designed to offer enhanced support for inbound, outbound
or blended customer contact environments. Businesses can cut operating costs
and boost employee productivity with ACM's skills-based routing, remote agent
and multi-site support, centralized call recording, call detail reporting, and
out-of-the-box integration with popular CRM applications, including
Microsoft(R) CRM.
Researchers and market-watchers agree that VoIP is gaining wider adoption
and acceptance among businesses of all sizes. The percentage of companies
using VoIP technology jumped from 3 percent in 2003 to 12 percent in 2004,
according to market researcher In-Stat/MDR. Similarly, a Deloitte & Touche
study asserts that two-thirds of global businesses will deploy VoIP to the
desktop by 2006.
"As uptake of IP technology continues among mainstream businesses,
AltiGen's two objectives remain unchanged: making advanced telephony
capabilities affordable to small and mid-sized companies and constantly
updating our product offerings to reflect IP evolution and innovation -- such
as E911 support. AltiGen is dedicated to keeping our customers one step ahead
of the VoIP curve," said Gilbert Hu, President and CEO, AltiGen
Communications.
Call Center Demo and Conference Dallas 2005, attended by more than
1,400 call center professionals, offered more than three dozen sessions,
including customer-focused case studies, educational tutorials, hands-on demos
and more. Call Center Demo & Conference 2006 will take place next February in
its new location of Austin, Texas.
About AltiGen Communications
AltiGen Communications, Inc. is a leading manufacturer of IP phone systems
and Call Center solutions that save businesses time and money, and create
operational efficiencies by taking advantage of cutting-edge voice and data
convergence technologies. AltiGen's AltiServ(R) VoIP-PBXs and Call Centers
have been proven in over 17,000 installations around the globe, and have been
recognized for excellence with more than 40 industry awards since 1996.
Focused on small to mid-sized and multi-site businesses, AltiGen customers
benefit from integrated solutions that protect their existing network and
telephony investments, while providing unique new ways to be more competitive
and productive.
Each AltiServ phone system is a complete IP-PBX business telephone system
that includes automated attendants, simultaneous support for both analog and
IP extensions, single and multi-site operator consoles, superior voice mail,
comprehensive call detail reporting (CDR), unified messaging, and Gold
Certified Microsoft(R) CRM integration.
For businesses with contact centers or call center needs, AltiServ Contact
Center (ACC) is a comprehensive call center module included with all AltiGen
systems. For more advanced implementations, AltiContact Manager (ACM) offers a
multi-media contact center solution that includes centralized call recording,
advanced ACD routing, voicemail and IVR. ACM also offers an advanced call
router with answering scripts, call distribution based on call priority and
agent skill levels, real-time statistics and call detail reporting software,
as well as customized agent and supervisor interfaces to satisfy the needs of
an advanced call center.
For more information, call 1-888-ALTIGEN or visit the Web site at
http://www.altigen.com .
About CMP Media LLC
CMP Media LLC (http://www.cmp.com) is a leading integrated media company
providing essential information and marketing services to the entire
technology spectrum -- the builders, sellers, and users of technology
worldwide. Capitalizing on its editorial strength, CMP is uniquely positioned
to offer marketers comprehensive, integrated media solutions tailored to meet
their individual needs. Its diverse products and services include newspapers,
magazines, Internet products, research, direct marketing services, education
and training, trade shows and conferences, and custom publishing.
Safe Harbor Statement
This press release contains forward-looking statements within the meaning
of Section 21E of the Securities Exchange Act of 1934, including, without
limitation, statements regarding the continued market acceptance of our Voice
over IP telephone systems, and call center solutions in the small to midsize
marketplace, and our ability to deliver award winning solutions which includes
enhanced support for inbound, outbound or blended customer contact
environments. These statements reflect management's current expectation.
However, actual results could differ materially as a result of unknown risks
and uncertainties, including but not limited to, risks related to AltiGen's
limited operating history. For a more detailed description of these and other
risks and uncertainties affecting AltiGen's performance, please refer to the
Company's most recent 10K for the year ended September 30, 2004. AltiGen
assumes no obligation to update the forward-looking information contained in
this press release.
NOTE: AltiGen, AltiGen Communications, the AltiGen Communications logo
are registered trademarks or trademarks of AltiGen Communications, Inc. All
other trademarks mentioned in this document or Website referenced are the
property of their respective owners. The use of the word partner does not
imply a partnership relationship between AltiGen and any other company.
SOURCE AltiGen Communications, Inc.
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Related links:
http://www.altigen.com
CONTACT:
Bryan Wright of AltiGen, +1-510-252-9712,
ext. 322, or bwright@altigen.com
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