New Book Provides Practical Advice on IT Service Management Best Practices
DETROIT, April 25 /PRNewswire-FirstCall/ -- Compuware Corporation
(Nasdaq: CPWR) today announced that two of the company's thought leaders,
Linh C. Ho and Bryce Dunn, contributed three chapters to itSMF's new book
entitled, "IT Service Management, Global Best Practices." The book,
released this week at the IT Management Conference 2008: Beyond ITIL,
Beyond Control, provides a sweeping overview of current IT service
management (ITSM) best practices and serves as a vehicle for the
introduction of new developments in the field. The book's refreshing
approach details the expert experience of those who have struggled with
many of today's ITSM challenges.
"Compuware is pleased to take part in this exciting new book on ITSM
best practices," said Steve Tack, Vice President of ITSM, Compuware. "The
participation of Linh and Bryce demonstrates Compuware's leadership and
practical experience in the field through the works of two of our top
contributors. We are proud to share our field knowledge with our customers
and the IT community at large."
The Compuware leaders were chosen to author three chapters of the 40
chapter book through a rigorous selection process that involved 28
independent editorial members reviewing more than 100 submissions. The
Compuware chapters cover: selecting business relevant metrics, bringing
wisdom to ITSM with the service knowledge management system, and the power
of Six Sigma for ITIL continual service improvement.
"Technology vendors play a key part of the ITIL community, bringing a
wealth of experience from around the world," said Jan van Bon, the book's
chief editor. "Bryce and Linh were able to provide in-depth knowledge and
expertise in Six Sigma, ITIL and hands on service management experience."
The book will be available on amazon.com, vanharen.net, and in 33
countries around the world through itSMF. Purchasers ordering from
vanharen.net can enjoy a 15 percent promotional discount by including the
promotional code: "CPWRvantage" at
http://www.vhpshop.com/product_info.php?products_id=413 .
Linh C. Ho, Senior Product Marketing Manager for Compuware's ITSM
solution, has 10 years of experience in the IT industry. She has written
numerous articles and presented at conferences on ITIL, Six Sigma and
Business Service Management. She is a co-author of itSMF's Six Sigma for IT
Management book and was also on the review team for several itSMF books
including ITIL v3 Foundation. She holds an Honors Baccalaureate in
Commerce, International Business Management and Management Information
Systems from the University of Ottawa, Canada. Linh is ITIL v3 Foundation
Certified, a Six Sigma Champion and Pragmatic Marketing Certified.
Bryce Dunn, Senior Product Manager for Compuware's business service
management and service level management solutions, has spent more than 10
years working in IT service management with experience in sales and
marketing, field implementation and product management. Bryce is a prolific
writer and has published articles and white papers on IT service management
industry trends and best practices. In his current role, Bryce brings his
market and customer-driven approach to ensure that current and future
customers have the best solutions for their changing business needs.
Compuware Corporation
Compuware Corporation maximizes the value IT brings to the business by
helping CIOs more effectively manage the business of IT. Compuware
solutions accelerate the development, improve the quality and enhance the
performance of critical business systems while enabling CIOs to align and
govern the entire IT portfolio, increasing efficiency, cost control and
employee productivity throughout the IT organization. Founded in 1973,
Compuware serves the world's leading IT organizations, including more than
90 percent of the Fortune 100 companies. Learn more about Compuware at
http://www.compuware.com/ .
Press Contact
Sean M. Patrick, Communication Analyst, Compuware Communications and
Investor Relations, 313-227-5594, sean.patrick@compuware.com
For Sales and Marketing Information
Compuware Corporation, One Campus Martius, Detroit, MI 48226,
800-521-9353, http://www.compuware.com/
SOURCE Compuware Corporation
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Related links:
http://www.compuware.com
http://www.prnewswire.com/comp/112310.html /
CONTACT:
Sean M. Patrick, Communication Analyst,
Compuware Communications and Investor Relations, +1-313-227-5594,
sean.patrick@compuware.com of Compuware Corporation
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