-- BellSouth Leads All Carriers in Majority of Customer Satisfaction
Factors-
ATLANTA, April 26 /PRNewswire/ -- BellSouth (NYSE: BLS) announced today
that it ranks highest in satisfying business customers with both local and
long distance telephone service, according to the J.D. Power and Associates
2006 Major Provider Business Telecommunications Voice Services Study(SM)
released today.
"The telecommunications market is shifting with the introduction of new
technologies, and businesses rely on trusted providers to guide them
through these transitions, ensuring continuity of service for customer
business operations," said Dick Anderson, vice chairman and president -
Business Markets, BellSouth. "It is clear that businesses have confidence
in the account teams and robust product portfolio that BellSouth provides
for its customers."
The J.D. Power and Associates 2006 Major Provider Business
Telecommunications Voice Services Study measures satisfaction among small,
mid-size and large business customers in the U.S. with both local and long
distance telephone service providers. Overall satisfaction is measured
using seven factors: performance and reliability; billing; sales
representatives/account executives; company image; cost of service;
offerings and promotions; and customer service.
BellSouth ranks highest in overall satisfaction among both local
service providers and long distance service providers. The company led all
local service providers in six of the seven factors: customer service;
billing; performance and reliability; sales representatives/account
executives; company image; and offerings and promotions. BellSouth led all
long distance service providers in five of the seven factors: billing;
performance and reliability; sales representatives/account executives;
company image; and offerings and promotions.
"J.D. Power and Associates surveys are well-recognized indicators of
service excellence across industries," said David Scobey, president -
Retail Markets, BellSouth. "BellSouth has a passionate focus on customer
service and is dedicated to delivering unmatched product performance and
network reliability to businesses. The study results are consistent with
company strategy and recognize the hard work of BellSouth employees who
serve customers each day."
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is
an ISO 9001-registered global marketing information services firm operating
in key business sectors including market research, forecasting, consulting,
training and customer satisfaction. The firm's quality and satisfaction
measurements are based on responses from millions of consumers annually.
J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About BellSouth Corporation
BellSouth Corporation is a Fortune 500 communications company
headquartered in Atlanta, Georgia. BellSouth has joint control and 40
percent ownership of Cingular Wireless, the nation's largest wireless voice
and data provider with 55.8 million customers.
Backed by award-winning customer service, BellSouth offers the most
comprehensive and innovative package of voice and data services available
in the market. Through BellSouth Answers(R), residential and small business
customers can bundle their local and long distance service with dial-up and
high-speed DSL Internet access, satellite television and Cingular(R)
Wireless service. For businesses, BellSouth provides secure, reliable local
and long distance voice and data networking solutions. BellSouth also
offers print and online directory advertising through The Real Yellow
Pages(R) and YELLOWPAGES.COM(TM) from BellSouth.
BellSouth believes that diversity and fostering an inclusive
environment are critical in maintaining a competitive advantage in today's
global marketplace. More information about BellSouth can be found at
http://www.bellsouth.com.
SOURCE BellSouth Corporation
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Related links:
http://www.bellsouth.com
http://www.prnewswire.com/comp/095650.html /
CONTACT:
Todd Smith of BellSouth Media Relations,
+1-404-829-8723, or todd.smith@bellsouth.com
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