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CSG Systems International, Inc. Reports First Quarter 2004 Results

   CSG SYSTEMS LOGO
CSG Systems logo. (PRNewsFoto)[TK TC]
ENGLEWOOD, CO USA
    Revenues of $130.4 Million; GAAP Net Income of $0.21 Per Diluted Share

    ENGLEWOOD, Colo., April 27 /PRNewswire-FirstCall/ -- CSG Systems
International, Inc. (Nasdaq: CSGS), a leading provider of customer care and
billing solutions, today reported results for the quarter ended March 31,
2004.
    (Logo:  http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO)

     First Quarter 2004 Highlights:

     *  GAAP results were as follows: total revenues were $130.4 million;
        operating income was $21.3 million; and net income per diluted share
        was $0.21.

     *  Cash flows from operations for the quarter ended March 31, 2004 were
        $32.0 million, which reflects the impact of the $25.2 million
        arbitration payment made to Comcast and the receipt of income tax
        refunds of approximately $34 million, both of which occurred during
        the quarter (see CSG's Form 10-K dated March 14, 2004 for additional
        discussion of the arbitration ruling and income tax refunds).

     *  CSG's Broadband Services Division (BSD) signed a new five-year
        contract with Comcast Corporation; extended its contract with Echostar
        Communications, its second largest customer; signed a five-year
        statement processing agreement with Cox Communications; and after
        quarter end signed a new five-year agreement with Adelphia
        Communications, which includes services related to Adelphia's delivery
        of Voice over IP services.

     *  CSG's Global Software Services Division (GSS) signed a number of
        contracts during the quarter including several new customer wins in
        the EMEA and North American regions and expanded relationships with
        several customers including British Telecommunications, Beijing
        Telecom, BSNL, Level 3, Embratel and CANTV.

     *  Interest in CSG's newly introduced Kenan FX business framework
        continued with eight additional carriers choosing to upgrade or
        implement the solution.  This brings the total Kenan FX customers
        to 14.

    "We are starting to see signs of an improving environment, which I believe
is evident in this quarter's performance," said Neal Hansen, chairman and
chief executive officer of CSG Systems International, Inc.  "Our Kenan FX
suite is being extremely well-received by the market; we solidified our
relationships with Comcast and Echostar, our two largest clients; and our
customers continued to turn to us to help them grow their revenues and run
their operations more efficiently."


     Summary Results of Operations Information (unaudited)
     (in thousands, except per share amounts and percentages):

                                              Three Months Ended
                                                  March 31,

                                       2004        2003 (2)   Percent Change
     Total revenues                  $130,364      $141,932         (8%)
     Operating income                  21,284        17,856         19%
     Net income                        10,833         8,707         24%
     Net income per diluted share        0.21          0.17         24%
     Certain non-cash
      expenses (1):
      Depreciation                      3,636         4,599        (21%)
      Amortization                      6,321         6,591         (4%)
      Stock-based employee
       compensation                     4,145         1,295        220%
        Total                         $14,102       $12,485         13%


     (1)  These items are calculated in accordance with GAAP, and are
          reflected in the accompanying Condensed Consolidated Statements of
          Income and Cash Flows.

     (2)  During the fourth quarter of 2003, CSG adopted the fair value method
          of accounting for stock-based awards in accordance with
          SFAS No. 123, "Accounting for Stock-Based Compensation", using the
          prospective method of transition.  The adoption of SFAS No. 123 was
          effective as of January 1, 2003.  As a result, CSG has restated its
          consolidated financial statements for the first quarter of 2003 to
          reflect the inclusion of additional stock-based employee
          compensation expense of approximately $0.1 million.

    First Quarter 2004 Results
    Processing revenues for the first quarter of 2004 were $81.1 million,
compared to $91.2 million for the same period last year and $80.8 million for
the fourth quarter of 2003.  The year-over-year quarterly reduction relates
primarily to the lower revenues from Comcast as a result of the October 2003
arbitration ruling.
    Software revenues decreased 25 percent year-over-year to $7.6 million and
decreased 10 percent from the fourth quarter of 2003.  Maintenance revenues
generated $25.1 million of revenue in the quarter, a 12 percent increase when
compared to the same period last year and a two percent increase when compared
to the fourth quarter of 2003.  Compared to the first quarter of last year,
professional services decreased nine percent to $16.5 million, however,
increased four percent compared to the fourth quarter of 2003.
    Net income presented under generally accepted accounting principles
("GAAP") for the first quarter of 2004 was $10.8 million, or $0.21 per diluted
share.  The first quarter results for 2004 were reduced by restructuring
charges of approximately $2.2 million, or $0.02 per diluted share.  GAAP net
income for the first quarter of 2003 was $8.7 million, or $0.17 per diluted
share.  The first quarter 2003 results were reduced by approximately
$3.2 million, or $0.04 per diluted share, due to restructuring charges.  The
increase in net income between the first quarter of 2004 and 2003 is primarily
due to lower operating expenses resulting primarily from various cost
reduction initiatives implemented by CSG.

    Divisional Results
    CSG is organized into two divisions: the Broadband Services Division and
the Global Software Services Division.  CSG excludes its restructuring charges
in the determination of its GAAP segment results.  The results of operations
for the divisions were as follows (in thousands, except percentages):


                                      Three Months Ended March 31, 2004
                                   Broadband
                                   Services     GSS
                                   Division   Division Corporate      Total
     Processing revenues           $80,444      $688         $--    $81,132
     Software revenues                 888     6,749          --      7,637
     Maintenance revenues            5,127    19,924          --     25,051
     Professional services
      revenues                         144    16,400          --     16,544
       Total revenues               86,603    43,761          --    130,364
     Segment operating
      expenses (3)                  49,255    42,569      15,105    106,929
     Contribution margin
      (loss) (3)                   $37,348    $1,192    $(15,105)   $23,435
     Contribution margin
      (loss) percentage               43.1%      2.7%        N/A       18.0%


                                    Three Months Ended March 31, 2003 (4)
                                  Broadband
                                   Services     GSS
                                   Division  Division  Corporate     Total
     Processing revenues           $90,449      $727         $--    $91,176
     Software revenues               1,669     8,495          --     10,164
     Maintenance revenues            5,029    17,374          --     22,403
     Professional services
      revenues                         370    17,819          --     18,189
       Total revenues               97,517    44,415          --    141,932
     Segment operating
      expenses (3)                  51,635    51,322      17,960    120,917
     Contribution margin
      (loss) (3)                   $45,882   $(6,907)   $(17,960)   $21,015
     Contribution margin
      (loss) percentage              47.1%      (15.6%)      N/A      14.8%


     (3)  CSG's segment operating expenses and contribution margin (loss),
          determined in accordance with GAAP, exclude restructuring charges of
          $2.2 million and $3.2 million, respectively, for the three months
          ended March 31, 2004 and 2003.

     (4)  The respective segment results have been restated for the first
          quarter of 2003 to reflect the inclusion of additional stock-based
          compensation expense of approximately $0.1 million as a result of
          CSG's adoption of SFAS No. 123, as discussed above.

    Broadband Services Division
    Total domestic customer accounts processed on CSG's system as of March 31,
2004 were 43.5 million compared to 44.1 million as of December 31, 2003, a
one percent decrease.  During the quarter, certain contracts were renewed in
which the definition of subscriber billing units were modified, having the
effect of lowering the subscriber volume counts processed.  The annualized
revenue per processing unit for the first quarter of 2004 was $7.38 compared
to an annualized revenue per processing unit of $7.33 for the fourth quarter
of 2003.
    In addition, this quarter BSD extended its contract with Echostar
Communications; signed a new contract with Comcast which includes financial
minimums; signed a five-year statement processing contract with Cox
Communications for its entire customer base; and signed a new five-year
agreement with Adelphia that includes services related to Adelphia's delivery
of Voice over IP services.

    Global Software Services Division
    The GSS Division signed several new customers in the quarter, including
several new customers in Europe and North America.
    One of the new customers, a large mobile operator, serving approximately
12 million consumers, will use the CSG Total Care solution to provide the
customer self-care component of their new customer management platform.  The
solution will enable the service provider to maintain a holistic view of its
entire subscriber base, resulting in better service and updated customer
information system-wide in real-time.  In addition, eight service providers,
including two new customers, have signed up for the new Kenan FX framework,
bringing the total number of FX customers to 14.
    CSG also expanded its relationship with a number of customers this quarter
including British Telecommunications, Britain's largest telecommunications
provider; Beijing Telcom, a wholly-owned subsidiary of China Telecom; BSNL,
India's leading wireless provider; Embratel, one of Brazil's largest
telecommunications providers; CANTV, one of Venezuela's largest
telecommunications providers; and Level 3, an international communications and
information services company.

    Financial Condition
    As of March 31, 2004, CSG had cash and short-term investments of
$105.7 million, compared to $105.4 million, as of December 31, 2003.  Billed
net accounts receivable were $137.6 million as of March 31, 2004, compared to
$130.7 million as of December 31, 2003.
    In March 2004, CSG made the $30 million mandatory payment required as part
of its amended credit agreement, using the proceeds from the income tax
refunds received in the first quarter.  CSG's scheduled principal payments
within the next 12 months are $19.6 million, with the next payment due on
June 30, 2004 in the amount of $1.9 million.
    Cash flows from operations for the quarter ended March 31, 2004 were
$32.0 million, compared to $22.2 million for the same period in 2003, an
increase of $9.8 million.   Cash flows from operations for the first quarter
of 2004 reflects the impact of the $25.2 million arbitration payment made to
Comcast during the first quarter of 2004 and the receipt of the income tax
refunds of approximately $34 million.   Absent the impact of these items, cash
flows from operations were relatively consistent between periods.
    During the first quarter of 2004, CSG did not acquire any of its
outstanding common stock under its authorized stock repurchase program.

    Second Quarter and Full Year 2004 Financial Guidance
    "Our financial guidance for the second quarter is reflective of the
increased activity that we are seeing in the marketplace," Peter Kalan, chief
financial officer, said.  "For the second quarter, we are expecting revenues
of between $127 million and $134 million and earnings per diluted share of
between 20 and 25 cents.
    "Based on our tight cost controls, we are raising guidance for 2004
earnings per diluted share, while maintaining our previous revenue guidance.
In 2004, we are expecting revenues of between $515 million and $530 million,"
Kalan added.  "In addition, we are increasing our earnings per diluted share
guidance to 88 cents and 96 cents.
    "In addition, there are a number of non-cash items included in our
earnings per share guidance," Kalan said.  "These non-cash items include
amortization of approximately $28 million or 33 cents per diluted share,
depreciation expense of approximately $16 million or 19 cents per diluted
share, and stock-based employee compensation expense of approximately
$15 million or 18 cents per diluted share.  Our guidance does not include any
restructuring charges that may be incurred beyond the first quarter of 2004 as
we are not able to estimate them today."

    Conference Call
    CSG will host a one-hour conference call on Tuesday, April 27, at
5 p.m. EDT, to discuss CSG's first quarter results.  The call will be carried
live and archived on the Internet.  A link to the conference call is available
at http://www.csgsystems.com.

    Additional Information
    For additional information about CSG, please visit CSG's web site at
http://www.csgsystems.com.  Additional information can be found in the Investor
Relations section of the web site.

    About CSG Systems International
    Headquartered in Englewood, Colorado, CSG Systems International
(Nasdaq: CSGS) is a leader in next-generation billing and customer care
solutions for the cable television, direct broadcast satellite, advanced IP
services, next generation mobile, and fixed wireline markets.  CSG's unique
combination of proven and future-ready solutions, delivered in both outsourced
and licensed formats, empowers its clients to deliver unparalleled customer
service, improve operational efficiencies and rapidly bring new
revenue-generating products to market. CSG is an S&P Midcap 400 company.  For
more information, visit our Web site at http://www.csgsystems.com.

    This news release contains forward-looking statements as defined under the
Securities Act of 1933, as amended, that are based on assumptions about a
number of important factors and involve risks and uncertainties that could
cause actual results to differ materially from what appears in this news
release.  These factors include, but are not limited to:  1) CSG's ability to
continue to perform satisfactorily and maintain good customer relations with
its two largest customers, Comcast and Echostar Communications, which combined
represent approximately 30 percent of the Company's revenue; 2) the continued
acceptance of CSG CCS/BP, CSG Kenan FX and their related products and
services; 3) CSG's ability to enhance current products and develop new
technology that will retain existing clients and capture new market share;
4) significant forays into new markets, which may prove costly and
unprofitable; 5) the degree to which CSG's expectations of market penetration
and consumer acceptance of broadband, wireline and wireless services prove
true -- and even if realized, CSG's ability to meet the billing and customer
care needs of that market; 6) client consolidation, which has decreased the
number of potential buyers for many of CSG's products and services; 7) CSG's
ability to expand and effectively operate its business internationally, which
is much more complex and carries a higher collections risk; 8) CSG's ability
to renew software maintenance contracts and sell additional software products
and services to existing and new clients, both domestically and
internationally; 9) CSG's ability to successfully deliver on lengthy and/or
complex implementation projects, which by their nature, carry much more risk;
and 10) CSG's ability to realize the expected savings from its cost reductions
programs, while simultaneously not jeopardizing its revenue opportunities.
This list is not exhaustive and readers are encouraged to review the
additional risks and important factors described in CSG's reports on Forms
10-K and 10-Q and other filings made with the SEC.


                       CSG SYSTEMS INTERNATIONAL, INC.
              CONDENSED CONSOLIDATED BALANCE SHEETS -- UNAUDITED
              (in thousands, except share and per share amounts)

                                                   March 31,     December 31,
                                                      2004           2003
                                    ASSETS
     Current assets:
      Cash and cash equivalents                     $104,520       $105,397
      Short-term investments                           1,216             --
       Total cash, cash equivalents and
        short-term investments                       105,736        105,397
      Trade accounts receivable-
       Billed, net of allowance of
        $11,397 and $11,145                          137,631        130,691
       Unbilled and other                             14,409         18,042
      Deferred income taxes                            7,673          9,134
      Income taxes receivable                          4,353         35,076
      Other current assets                            10,357         11,697
       Total current assets                          280,159        310,037
     Property and equipment, net of
      depreciation of $91,712 and $89,529             36,051         38,218
     Software, net of amortization of
      $66,487 and $62,957                             34,527         37,780
     Goodwill                                        219,404        219,199
     Client contracts, net of amortization
      of $53,205 and $50,973                          55,363         57,458
     Deferred income taxes                            50,674         53,327
     Other assets                                      8,770          8,756
       Total assets                                 $684,948       $724,775
            LIABILITIES AND STOCKHOLDERS' EQUITY
     Current liabilities:
      Current maturities of long-term debt           $19,624        $45,137
      Client deposits                                 18,963         17,175
      Trade accounts payable                          20,850         21,291
      Accrued employee compensation                   23,807         32,415
      Deferred revenue                                57,510         52,655
      Income taxes payable                            25,388         20,723
      Arbitration charge payable                          --         25,181
      Other current liabilities                       23,413         25,818
       Total current liabilities                     189,555        240,395
     Non-current liabilities:
      Long-term debt, net of current maturities      179,301        183,788
      Deferred revenue                                 3,756          3,270
      Other non-current liabilities                    5,415          6,537
       Total non-current liabilities                 188,472        193,595
     Stockholders' equity:
      Preferred stock, par value $.01 per share;
       10,000,000 shares authorized; zero shares
       issued and outstanding                             --             --
      Common stock, par value $.01 per share;
       100,000,000 shares authorized;
       53,779,261 shares and
       53,788,062 shares outstanding                     593            593
      Additional paid-in capital                     285,519        281,784
      Deferred employee compensation                  (3,891)        (4,458)
      Accumulated other comprehensive income:
       Unrealized gain on short-term
        investments, net of tax                            1              1
       Cumulative translation adjustments              7,520          6,519
      Treasury stock, at cost, 5,499,796 shares     (171,111)      (171,111)
      Accumulated earnings                           188,290        177,457
       Total stockholders' equity                    306,921        290,785
       Total liabilities and stockholders' equity   $684,948       $724,775


                       CSG SYSTEMS INTERNATIONAL, INC.
           CONDENSED CONSOLIDATED STATEMENTS OF INCOME -- UNAUDITED
                   (in thousands, except per share amounts)

                                                       Three Months Ended
                                                    March 31,      March 31,
                                                       2004           2003
     Revenues:
      Processing and related services                $81,132        $91,176
      Software                                         7,637         10,164
      Maintenance                                     25,051         22,403
      Professional services                           16,544         18,189
       Total revenues                                130,364        141,932

     Cost of revenues:
      Cost of processing and related services         33,806         34,119
      Cost of software and maintenance                16,274         18,310
      Cost of professional services                   14,150         18,555
       Total cost of revenues                         64,230         70,984
     Gross margin (exclusive of depreciation)         66,134         70,948
     Operating expenses:
      Research and development                        15,840         15,498
      Selling, general and administrative             23,223         29,836
      Depreciation                                     3,636          4,599
      Restructuring charges                            2,151          3,159
       Total operating expenses                       44,850         53,092
     Operating income                                 21,284         17,856
     Other income (expense):
      Interest expense                                (3,554)        (3,874)
      Interest and investment income, net                283            288
      Other                                             (513)           386
       Total other                                    (3,784)        (3,200)
    Income before income taxes                        17,500         14,656
    Income tax provision                              (6,667)        (5,949)
    Net income                                       $10,833         $8,707

     Basic net income per common share:
      Net income available to common stockholders      $0.21          $0.17
      Weighted average common shares                  51,682         51,306

     Diluted net income per common share:
      Net income available to common stockholders      $0.21          $0.17
      Weighted average common shares                  52,255         51,485


                       CSG SYSTEMS INTERNATIONAL, INC.
         CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS -- UNAUDITED
                                (in thousands)

                                                       Three Months Ended
                                                    March 31,      March 31,
                                                      2004           2003

     Cash flows from operating activities:
      Net income                                     $10,833         $8,707
      Adjustments to reconcile net income to
       net cash provided by operating activities --
       Depreciation                                    3,636          4,599
       Amortization                                    6,321          6,591
       Restructuring charge for abandonment
        of facilities                                    595            683
       Deferred income taxes                           4,162            (64)
       Tax benefit of stock options exercised              7              2
       Stock-based employee compensation               4,145          1,295
       Changes in operating assets and liabilities:
        Trade accounts and other receivables, net     (2,079)        (6,125)
        Other current and non-current assets           1,344            (97)
        Arbitration charge payable                   (25,181)            --
        Income taxes payable/receivable               35,192          1,599
        Accounts payable and accrued liabilities     (11,515)       (11,990)
        Deferred revenues                              4,505         17,022
         Net cash provided by operating activities    31,965         22,222
     Cash flows from investing activities:
      Purchases of property and equipment             (1,406)        (2,262)
      Purchases of short-term investments             (1,216)            (6)
      Acquisition of businesses and assets,
       net of cash acquired                             (307)          (835)
      Acquisition of and investments in
       client contracts                                 (431)          (290)
        Net cash used in investing activities         (3,360)        (3,393)
     Cash flows from financing activities:
      Proceeds from issuance of common stock             357            473
      Repurchase of common stock                        (213)            --
      Payments on long-term debt                     (30,000)        (1,075)
      Payments of deferred financing costs              (247)           (87)
        Net cash used in financing activities        (30,103)          (689)
     Effect of exchange rate fluctuations on cash        621            768
     Net increase (decrease) in cash and cash
      equivalents                                       (877)        18,908
     Cash and cash equivalents, beginning
      of period                                      105,397         94,424
     Cash and cash equivalents, end of period       $104,520       $113,332

     Supplemental disclosures of cash flow
      information:
      Cash paid (received) during the period for --
       Interest                                       $3,376         $3,100
       Income taxes                                  (34,114)         3,633


SOURCE CSG Systems International, Inc.




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    Photo Notes:
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    CONTACT:
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    Systems International, Inc., +1-303-804-4065,
    liz_bauer@csgsystems.com