Industry Embraces Amdocs' Combination of Products and Services to Transform
Delivery of Customer Experiences
ST. LOUIS, April 30 /PRNewswire-FirstCall/ -- Amdocs (NYSE: DOX), the
leading provider of customer experience systems, continues to demonstrate
global momentum with expanded relationships with service providers
worldwide, the introduction of its new product portfolio and its growing
partner community. In the first six months of its fiscal year, Amdocs has
publicly announced 21 customer wins and deployments, introduced its
Customer Experience Systems (CES) product portfolio and expanded its
partner community. Amdocs has also experienced 21 quarters of consecutive
revenue growth.
Customer Momentum in Established and Emerging Markets
Since October 2007, Amdocs has secured new business with wireline,
wireless and broadband cable providers across North America, EMEA (Europe,
Middle East and Africa), Latin America and Asia Pacific. Service providers
are selecting and deploying products from across the portfolio including
customer relationship management (CRM), revenue management, operations
support systems (OSS) and the Compact Convergence suite that is designed
for high growth markets.
In addition, Amdocs attracted new business across Europe with wins and
deployments in Albania, Belgium, Switzerland, Portugal, Estonia, Greece,
Macedonia, Slovakia, Turkey and Ukraine. And among its wins in North
America, Amdocs' managed services business continues to grow, demonstrated
by the January announcement of a significant extension of a managed service
agreement with AT&T.
To meet customer demand, Amdocs has augmented its presence and
operations in India, China and Latin America. Key wins and deployments in
Latin America include a consulting engagement to guide Uruguay's ANTEL
through a major business process transformation, and new product
deployments at America Movil subsidiaries in the Dominican Republic and
Puerto Rico.
Strong Market Acceptance for New Product Portfolio: Amdocs CES 7.5
In January, Amdocs introduced Amdocs CES 7.5, the industry's first
suite of products to enable service providers to deliver the digital
lifestyle at an accelerated pace and lower cost. Amdocs CES 7.5 includes
the first unified platform for mobile service providers to offer digital
marketplaces connecting advertisers, publishers, merchants and consumers.
Since it was released, customers from around the world have adopted Amdocs
CES, including Indian service provider Reliance Communications. Amdocs has
also augmented its product line for the broadband cable market with the
purchase earlier this month of Jacobs Rimell, and this acquisition expands
Amdocs' relationship with Comcast.
Industry analysts have recognized the Customer Experience Systems
product portfolio. In its report titled, "Making Cents of the Customer
Experience" from March 2008, analyst firm Yankee Group wrote: "The ability
for carriers to personalize their products, services and content is now
playing a major part within the overall customer experience. With the
current market climate demanding more customer experience-oriented
thinking, Yankee Group is watching Amdocs reinvent itself to become less
about OSS/BSS/CRM and more about the overall customer experience. And from
what we've seen so far, Amdocs is several steps ahead of its closest
competition."
Company Adds New Partners for Customer Choice
To help maintain its advantage, Amdocs has added 20 partners to the
Amdocs' Partner Program to offer customers business and technical solutions
when deploying Amdocs' products. In February, Amdocs and IBM expanded their
global relationship with the introduction of Amdocs Service Provider
Information Management solutions that incorporate IBM Information on Demand
middleware products to create new integrated solutions for wireline,
mobile, cable and satellite service industries.
"Amdocs is the only company that enables the combination of software,
services and managed services to help service providers increase revenue
and reduce costs while supporting next generation services," said Dov
Baharav, chief executive officer of Amdocs. "With new customers signing on,
expanded global presence, and our deeper move into cable and OSS, our job
is to help companies transform faster to deliver a more compelling customer
experience."
About Amdocs Customer Experience Systems (CES)
Amdocs CES, introduced in January 2008, is an integrated portfolio that
delivers the operating environment service providers need to transform from
providers of utility voice, data and video services into purveyors of the
digital lifestyle. Amdocs CES allows providers to deliver an optimal
customer experience-personalized, participatory and timely across any
service, location and device. The Amdocs CES portfolio leverages Amdocs
business process best practices based on real-world scenarios, and
transcends traditional business support systems (BSS), operations support
systems (OSS) and service delivery platforms (SDPs) to enable service
providers to address both current and emerging customer experience business
processes. Amdocs' unique business model focuses on enabling its customers
to create differentiation and build brand, loyalty, profitability and
competitive leadership.
About Amdocs
Amdocs is the market leader in customer experience systems innovation,
enabling world-leading service providers to deliver an integrated,
innovative and the intentional customer experience(TM)- at every point of
service. Amdocs provides solutions that deliver customer experience
excellence, combining the software, service and expertise to help its
customers execute their strategies and achieve service, operational and
financial excellence. A global company with revenue of $2.84 billion in
fiscal 2007, Amdocs has more than 17,000 employees and serves customers in
more than 50 countries around the world. For more information, visit Amdocs
at http://www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor provision of
the Private Securities Litigation Reform Act of 1995, including statements
about Amdocs' growth and business results in future quarters. Although we
believe the expectations reflected in such forward-looking statements are
based upon reasonable assumptions, we can give no assurance that our
expectations will be obtained or that any deviations will not be material.
Such statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but are not
limited to, the effects of general economic conditions, Amdocs' ability to
grow in the business segments it serves, adverse effects of market
competition, rapid technological shifts that may render the Company's
products and services obsolete, potential loss of a major customer, our
ability to develop long-term relationships with our customers, and risks
associated with operating businesses in the international market. Amdocs
may elect to update these forward-looking statements at some point in the
future, however the Company specifically disclaims any obligation to do so.
These and other risks are discussed at greater length in the Company's
filings with the Securities and Exchange Commission, including in our
Annual Report on Form 20-F for the fiscal year ended September 30, 2007,
filed on December 3, 2007, and in our quarterly 6-K furnished on February
11, 2008.
SOURCE Amdocs
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Related links:
http://www.amdocs.com
CONTACT:
Smita Rode of Weber Shandwick,
+1-212-445-8226, srode@webershandwick.com, for Amdocs
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