ATLANTA, May 11 /PRNewswire/ -- Postmaster General John E. Potter told to
Postal Service Board of Governors today that the agency continues to deliver
record service and customer satisfaction across the nation.
"Nationally, we achieved an on-time score of 95 percent for overnight
First-Class Mail service for the 9th consecutive quarter. We also achieved a
customer satisfaction measurement score of 93 percent marking the 14th
consecutive quarter at that mark or better.
The board also heard from Chief Financial Officer Richard J. Strasser,
Jr., that mail volume in the 2nd Quarter showed a gain of 600 million pieces,
to 52.1 billion, and a $17 million increase in revenue.
"There was a dip in revenue and volume in January, with slight increases
in February and March. Increased expenses -- due to cost inflation,
additional volumes and deliveries -- were contained by productivity gains
through workhour savings," Strasser said.
IBM Consulting Services provided the assessment on service performance.
For more than two straight years, the U.S. Postal has maintained a 95 percent
on-time performance score for overnight delivery of First-Class Mail.
Six of the Postal Service's districts, all in the Western United States,
reached 97 percent on-time scores during this reporting period. They are Big
Sky (Montana); Spokane (eastern Washington state and Idaho); Central Plains
(Nebraska, southwest Iowa and most of Kansas); Dakotas (North and South Dakota
and northeast Minnesota); Colorado / Wyoming (all portions of these two
states); and Northland (most of Minnesota and part of Wisconsin.)
This second quarter measurement for fiscal year 2005 also cites two-day
on-time service performance of 90 percent and three-day, which is carried by
air, of 83 percent.
This report provides an independent assessment of the time it takes a
piece of First-Class Mail, once it's deposited into a collection box, to be
delivered to one of more than 142 million American homes, businesses and Post
Office boxes.
During the same period, customer satisfaction was also independently
measured. Twelve districts achieved scores of 96 or 97; and, for fourteen
continuous quarters, the national customer satisfaction measurement score has
been 93 percent or higher.
Strasser also noted that total revenue of $17.3 billion exceeded total
expenses of $17.0 billion, producing a net income of $275 million, down from
$741 million in Quarter 2 of last year.
In addition, he said the number of delivery addresses continues to
increase, up 400,000 in Quarter 2, bringing total delivery points to 143.2
million, 1.8 million over the number of addresses a year ago.
In other board activity, Vice President, Strategic Planning Linda A.
Kingsley outlined the actions being taken by senior leadership to build
additional strategies that will extend the benefits realized from the agency's
original Transformation Plan, it's blueprint for the future, to guide the
organization through 2010. She said these strategies, which will include
information solicited from all Postal Service stakeholders, will be published
September 30 after they have been reviewed and approved by the Board of
Governors.
Since 1775, the Postal Service has connected friends, families, neighbors
and businesses by mail. It is an independent federal agency that visits more
than 142 million homes and businesses every day and is the only service
provider delivering to every address in the nation. The Postal Service
receives no taxpayer dollars for routine operations, but derives its operating
revenues solely from the sale of postage, products and services. With annual
revenues of more than $69 billion, it is the world's leading provider of
mailing and delivery services, offering some of the most affordable postage
rates in the world. The Postal Service delivers more than 46 percent of the
world's mail volume -- some 206 billion letters, advertisements, periodicals
and packages a year-and serves seven million customers each day at its 37,000
retail locations nationwide.
EXFC Overnight Service Results
JANUARY 1- MARCH 31, 2005 (PQ II, FY 2005)
EXFC externally measures collection box to mailbox delivery performance. EXFC
continuously tests a panel of 463 ZIP Code areas selected on the basis of
geographic and volume density from which 90% of First-Class volume
originates and 80% destinates. EXFC is not a system-wide
Measurement of all First-Class Mail performance.
ALABAMA 96 350, 351, 352, 358, 361, 366
ALASKA* 97 995, 996
ALBANY 96 120, 121, 122, 123, 128, 130,
131, 132, 135, 139
ALBUQUERQUE 94 870, 871
APPALACHIAN 95 240, 250, 251, 252, 253, 263,
264, 265
ARIZONA 95 850, 852, 853, 855, 856, 857
ARKANSAS 95 720, 721, 722, 723, 727
ATLANTA 93 300, 301, 302, 303
BALTIMORE 96 210, 211, 212, 214, 217, 219
BAY VALLEY 96 939, 945, 946, 947, 948, 950, 951
BIG SKY 97 590, 591, 598
BOSTON 95 021, 024
CAPITAL 96 200, 206, 207, 208, 209
CARIBBEAN 94 009
CENTRAL FLORIDA 94 327, 328, 329, 334
CENTRAL ILLINOIS 96 604, 605, 616, 617, 618, 627
CENTRAL NEW JERSEY 95 077, 085, 086, 088, 089
CENTRAL PENNSYLVANIA 92 170, 171, 172, 176, 178, 185,
187, 196
CENTRAL PLAINS 97 515, 516, 666, 670, 671, 672,
680, 681, 685
CHICAGO 94 606, 607
CINCINNATI 94 410, 436, 450, 451, 452, 454,
458, 470
COLORADO/WYOMING 97 800, 801, 802, 803, 809, 820
COLUMBUS 94 430, 431, 432, 433
CONNECTICUT 95 060, 061, 062, 064, 069
DAKOTAS 97 570, 571, 573, 581
DALLAS 95 750, 751, 752, 754, 757
DETROIT 94 481, 482, 492
ERIE 96 159, 161, 164, 165, 166
FORT WORTH 94 760, 761, 762, 764, 791, 794
GATEWAY 93 620, 622, 630, 631, 633, 652
GREATER INDIANA 95 460, 461, 462, 463, 464, 466,
468, 469, 473, 478, 479
GREATER MICHIGAN 96 486, 488, 489, 490, 493, 494, 495
GREATER SOUTH CAROLINA 95 290, 291, 292, 293, 294, 295, 296
GREENSBORO 94 270, 271, 272, 273, 274, 275,
276, 277, 278, 286
HAWKEYE 96 500, 501, 502, 503, 507, 511,
520, 524, 612
HONOLULU 95 967, 968
HOUSTON 94 770, 772, 773, 774
KENTUCKIANA 95 400, 401, 402, 405, 406, 471, 477
LAKELAND 95 530, 531, 532, 535, 537, 543,
544, 549
LONG ISLAND 95 115, 117, 118, 119
LOS ANGELES 95 900, 902, 903, 904, 905
LOUISIANA 94 700, 701, 705, 708, 711
MAINE 94 040, 041, 043, 044, 045, 048
MASSACHUSETTS 94 010, 011, 012, 013, 015, 016,
017, 018, 019
MID-AMERICA 95 640, 641, 658, 661, 662
MID-CAROLINAS 94 280, 281, 282, 283, 288, 297
MISSISSIPPI 96 386, 390, 391, 392, 395
NEVADA-SIERRA 96 890, 891, 895
NEW HAMPSHIRE/VERMONT 94 030, 031, 032, 033, 034, 038,
050, 054
NEW YORK 94 100, 104
NORTH FLORIDA 94 320, 321, 322, 323, 325, 326
NORTHERN ILLINOIS 95 600, 601, 602, 603, 611
NORTHERN NEW JERSEY 95 070, 071, 072, 073, 074, 075,
076, 078, 079
NORTHERN OHIO 94 440, 441, 442, 443, 445, 447, 449
NORTHERN VIRGINIA 96 201, 220, 221, 222, 223
NORTHLAND 97 540, 546, 550, 551, 553, 554,
559, 563
OKLAHOMA 95 730, 731, 740, 741, 743
PHILADELPHIA METRO 94 180, 189, 190, 191, 193, 194
PITTSBURGH 96 150, 151, 152, 153, 154, 156
PORTLAND 96 970, 971, 972, 973, 974, 986
RICHMOND 96 224, 225, 230, 231, 232, 233,
234, 235, 238
RIO GRANDE 96 765, 767, 780, 781, 782, 784,
786, 787, 788, 789, 797, 799
ROYAL OAK 94 480, 483, 484, 485
SACRAMENTO 96 937, 952, 956, 957, 958
SALT LAKE CITY 96 840, 841, 844
SAN DIEGO 96 919, 920, 921, 924
SAN FRANCISCO 96 940, 941, 943, 944, 949
SANTA ANA 95 906, 907, 908, 917, 918, 926,
927, 928
SEATTLE 96 980, 981, 982, 984, 985
SOUTH FLORIDA 94 330, 331, 332, 333
SOUTH GEORGIA 95 309, 310, 312, 314, 319
SOUTH JERSEY 95 080, 081, 082, 083, 084, 197, 198
SOUTHEAST NEW ENGLAND 95 020, 023, 027, 028, 029
SPOKANE 97 835, 837, 838, 990, 991, 992, 994
SUNCOAST 94 335, 336, 337, 338, 339, 341,
342, 346
TENNESSEE 96 370, 371, 372, 374, 379, 380, 381
TRIBORO 95 110, 112, 113, 114, 116
VAN NUYS 95 911, 913, 914, 915, 916, 930,
931, 933
WESTCHESTER 95 105, 106, 107, 108, 109, 125
WESTERN NEW YORK 95 140, 141, 142, 143, 144, 145, 146
*No Overnight standard. Score shown is for two-day performance.
SOURCE U.S. Postal Service
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