Gateway Shows the Greatest Improvement During the Past Year in Technology
Business Research's Customer Satisfaction Study, While Competitors Decline
IRVINE, Calif., May 16 /PRNewswire-FirstCall/ -- Gateway, Inc. today
announced that it has earned the sole number one ranking in Technology
Business Research's (TBR) Corporate IT Buying Behavior and Customer
Satisfaction Study for Corporate Notebooks in the first quarter of 2007.
After sharing the number one position in the notebook category in the
fourth quarter of 2006, Gateway now holds the leading rank alone and
retains this position primarily based on its superior North American-based
customer service. Of all PC industry players, Gateway's performance ratings
have improved the most significantly, including gains in delivery time and
telephone support.
According to TBR, Gateway maintained its competitive strength in parts
availability whereas certain large competitors' satisfaction positions for
parts availability declined abruptly and precipitously. In addition,
Gateway's rankings in ease of doing business surpassed the industry average
for the first quarter. Gateway has been singled out for its competitive
strength in this area for the past three reporting periods.
"Customer satisfaction and the quality of customer care is an important
differentiator for Gateway," said Ed Coleman, Gateway chief executive
officer. "The investments we've made in customer satisfaction are paying
off. We're especially pleased that the quality of the overall customer
experience with Gateway has received this important recognition from TBR."
"Competitive strengths point to Gateway as the only sustainable number
one player," said Julie Perron, Technology Business Research manager of
primary research. "Gateway remains at the top of its game and has
established a unique reputation in the marketplace for its customer
service. Its corporate customers continue to express some of the highest
expectations in the industry, making its achievements all the more
impressive."
TBR's study also noted Gateway's efforts in design innovation,
including a new convertible notebook PC that offers tablet computing with
digital pen and touch screen capabilities in a small form factor. It's one
of the thinnest and lightest convertibles available with an integrated
optical disk drive.
About Gateway
Since its founding in 1985, Irvine, Calif.-based Gateway (NYSE: GTW)
has been a technology pioneer, offering award-winning PCs, servers and
related products to consumers, businesses, government agencies and schools.
Gateway is the third largest PC company in the U.S. and among the top ten
worldwide. The company's value-based eMachines brand is sold exclusively by
leading retailers worldwide, while the premium Gateway line is available at
major retailers, over the web and phone, and through its direct and
indirect sales force. See http://www.gateway.com for more information.
SOURCE Gateway, Inc.
 back to top
Related links:
http://www.gateway.com
CONTACT:
Erin Davern of Gateway, Inc.,
+1-949-471-7785, erin.davern@gateway.com
|
