NASHUA, N.H., May 22 /PRNewswire/ -- Call_Solutions.com, Inc.
(http://www.callsolutions.com), a top 50 provider in the outsourced customer contact
marketing and teleservices industry, announced that GN Netcom headsets have
been selected as the standard and preferred headsets for its contact center
professionals in 20 locations nationwide.
(Photo: http://www.newscom.com/cgi-bin/prnh/19990920/GNNETCOM )
Call_Solutions selected GN Netcom headsets following a comprehensive
headset review, with a goal of selecting one manufacturer who provided the
best solution to meet their needs. GN Netcom headsets were chosen because of
their superior sound quality and their compatibility with a wide variety of
telephone systems and amplifiers.
"Call_Solutions and GN Netcom share a common vision of providing the best
customer experience in the contact center environment," said Fred Steinlein,
Vice President, Strategic Sourcing, for Call_Solutions. "GN Netcom headsets
help enable the telephone conversations between agents and customers to be
consistently clear. This results in a more satisfying customer contact
experience and speaks to our commitment to customer service excellence."
"This agreement is a perfect combination of two contact center market
leaders: Call_ Solutions in outsourced teleservices, and GN Netcom in hands-
free communications," said Anthony M. DiIulio, Senior Vice President and
General Manager, GN Netcom, Inc. "We are very pleased to be a part of the
Call_Solutions team and to be acknowledged as the best solution for today's
demanding contact center environment."
Call_Solutions contact centers will standardize primarily on GN Netcom's
new GN 2100 Soundtube(TM), a technologically advanced headset with proprietary
Acoustic Transmission Line (ATL) technology. Recognized for their superior
sound, slim profile, and lightweight durability, the GN 2100 Soundtube
headsets come with a migration cord which works with other manufacturers'
amplifiers, thus protecting the contact center's existing amplifier
investment.
For more information on GN Netcom products and services, please call
1-800-826-4656, or visit our web site at http://www.gnnetcom.com.
About GN Netcom
GN Netcom is a world leader in hands-free communications technologies.
Founded in 1987, the company has pioneered revolutionary sound innovations,
including its proprietary ATL (acoustic transmission line) technology, and
recently introduced the world's first wireless headset with Bluetooth wireless
technology. GN Netcom's award-winning product line includes corded and
wireless headsets, microphone arrays and related hands-free communications
devices. GN Netcom products are sold through specialty distributors,
retailers, catalogers, supply houses and dealers, under the brand names GN
Netcom, Liberation, UNEX and ACS. GN Netcom also provides OEM products to
familiar brand name companies. For more information, contact GN Netcom, Inc.,
at 1-800-826-4656, or visit http://www.gnnetcom.com.
About GN Netcom Group
The GN Netcom Group is a leading provider of hands-free communications
solutions. The group consists of three companies: GN Netcom, a leading
provider of hands-free communications products to the call center, office and
PC applications markets; JABRA, the foremost provider of innovative hands-free
products for the mobile consumer market; and Hello Direct, a leading business-
to-business direct marketer of hands-free telephony and equipment interface
solutions.
Founded in 1987, the GN Netcom Group has facilities on four continents,
and its products are sold in more than 80 countries worldwide. The GN Netcom
group is part of GN Great Nordic, a Danish-based technology group, traded on
the Copenhagen Stock Exchange (Reuters: GNTC.CO; Bloomberg: GGNDF) and the
London Stock Exchange. For more information about the GN Netcom Group, please
visit http://www.gnnetcom.com.
About Call_Solutions
Call_Solutions is a specialized marketing services organization serving
business-to-business and business-to-consumer clients. The Company's business
solutions help clients expand their customer relationships, increase sales per
customer and improve the overall profitability of each customer relationship.
Services include customized market research and analysis; direct mail designs
with in-house digital production and processing; inbound and outbound
teleservices centers; and on-line customer care systems integrated with
fulfillment operations.
Call_Solutions.com, Inc., a privately held organization with headquarters
in Waukesha, WI, was incorporated in August 2000. The Company has marketing
service and/or customer contact centers in Altamonte and Clearwater, Florida;
Oak Brook and DeKalb, Illinois; Dumont, Iowa; Baltimore and Laurel, Maryland;
Billings, Glendive and Havre, Montana; Omaha, Nebraska; Bismarck, Bottineau,
Fessenden, Garrison and Williston, North Dakota; Bethlehem, Horsham and
Philadelphia, Pennsylvania; Dallas, Fort Worth, Texas; Lindon, Utah; Milwaukee
and Waukesha, Wisconsin. http://www.callsolutions.com
SOURCE GN Netcom
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Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/19990920/GNNETCOM
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, 888-776-6555 or 212-782-2840
Company News On-Call:
http://www.prnewswire.com/comp/128300.html
Related links:
http://www.callsolutions.com
http://gnnetcom.com
CONTACT:
Michelle Boockoff-Bajdek of GN Netcom, Inc.,
+1-800-826-4656, ext. 525, mbb@gnnetcom.com; or Elizabeth
McDonnell of McDonnell Communications, +1-203-532-0050,
emcdonne@optonline.net; or Kevin Kasper of Call_Solutions,
+1-262-827-6404, info@callsolutions.com
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