MobileAssist Enables Fast Real-Time Remote Support to Diagnose and Solve User
Problems, Increasing the Productivity of the Mobile Workforce in the
Enterprise
SAN JOSE, Calif., PalmSource Mobile Summit & DevCon 2005, May 24
/PRNewswire/ -- MobilityWare today announced the release of the
MobileAssist(TM) software product for Palm Powered(TM) mobile devices and
Windows Mobile-based Pocket PC and Smartphones. MobileAssist is the first
product available that enables enterprises and software vendors to provide
real-time remote support of users and applications for the most popular mobile
devices in the market from a single platform.
Surveys show that users ranked the time to resolve a problem as the #1
support complaint. Increasingly sophisticated applications are being deployed
to mobile devices every day. When the application is critical to the
enterprise's business, any downtime for a user results in lost revenue.
MobileAssist enables a support agent to have real-time access and control
of the user's device. The agent can monitor the user's screen to see the
exact problem. They can also control the user's device from his desktop to
further troubleshoot the problem, or even show the user what he's doing wrong.
The agent can use MobileAssist to examine databases, files, and other system
parameters, and then push updated files and software to the Mobile device as
necessary. This results in quicker problem resolution and a more satisfied
user, not to mention reduced support costs and revenue loss. MobileAssist
turns customer support into a competitive advantage.
"MobileAssist helps me to provide world class service to my handheld
customers," said Pat Murphy, President of Uplynx Technologies. "Our home
inspection application, Quickwork, is used by home inspection professionals,
not technologists, and MobileAssist allows me to see and resolve customer
problems easier and quicker. Not only does this technology make our
customers' experience less stressful we feel it's truly a competitive
advantage for us."
Availability:
MobileAssist is available now. Contact sales@mobilityware.com.
About MobilityWare
MobilityWare is focused on providing enterprise class software solutions
for mobile devices. MobilityWare is a division of Upstanding, LLC,
headquartered in Irvine, CA. Upstanding is a closely held software
development company providing enterprise software solutions to businesses for
14 years.
MobilityWare and MobileAssist are trademarks of Upstanding, LLC.
Windows Mobile is a trademark of Microsoft.
Palm Powered is a trademark of PalmSource, Inc.
SOURCE MobilityWare
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Related links:
http://www.mobilityware.com
CONTACT:
John Libby of MobilityWare, +1-949-453-2000,
jlibby@mobilityware.com
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