REDWOOD CITY, Calif., May 26 /PRNewswire-FirstCall/ -- SupportSoft, Inc.
(Nasdaq: SPRT), a leading provider of Real-Time Service Management (RTSM(TM))
software, will speak on the challenges and opportunities for automation of
triple play service delivery at Broadband World Forum Asia, Yokohama, Japan,
May 30 to June 2, 2005. Terry Poindexter, SupportSoft vice president and
general manager, Asia-Pacific, will share an overview of the SupportSoft
Digital 360 product vision in a panel discussion entitled "Delivering the
Grand Slam."
Service providers adopting a Digital 360 product vision can more
profitably scale triple play service delivery by having a single view of both
the "last mile" of their network and the devices within the customer premises.
As a result, providers can better manage, diagnose and resolve customer issues
with one, comprehensive set of service automation solutions, no matter which
service -- voice, video or high-speed data -- may be the source. The impact of
this unified approach to customer service can be significant, enabling
providers to leverage a common, automated problem resolution platform for
subscribers, field technicians and customer service representatives, while
reducing operational costs.
Delivering the Grand Slam: Architectural Imperatives for Delivering Voice,
Video, Data and Wireless
Date: Wednesday, 1 June 2005
Time: 14:30 - 16:00
Location: Broadband World Forum Asia, Yokohama, Japan
Speaker: Terry Poindexter, SupportSoft vice president and general
manager, Asia-Pacific
Further information on Broadband World Forum Asia can be found at:
http://www.iec.org/events/2005/bbwf_asia2/ .
About SupportSoft
SupportSoft is a leading provider of Real-Time Service Management
(RTSM(TM)) software designed to improve enterprise endpoint automation and
technical support and enable triple play service automation for VoIP, video or
broadband delivery by service providers to their customers. Digital service
providers benefiting from SupportSoft solutions include Belgacom, BellSouth,
Charter Communications, Comcast Communications, Cox Communications, Time
Warner, TeliaSonera and UPC. Enterprises that have licensed SupportSoft
software for IT requirements include ADP, Bank of America, BT, IBM, Procter &
Gamble, Siebel Systems, Sony, Symantec and Thomson Financial. Managed service
providers that utilize the Company's solutions to provide outsourced services
to their enterprise customers include ACS, CGI, CompuCom, and CSC. For more
information, visit http://www.supportsoft.com.
SOURCE SupportSoft, Inc.
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Related links:
http://www.supportsoft.com
CONTACT:
Jennifer Massaro of SupportSoft, Inc.,
+1-650-556-8596, or jennifer.massaro@supportsoft.com
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