Gateway is the only PC maker fully meeting high expectations of its
surveyed customer base
IRVINE, Calif., June 1 /PRNewswire-FirstCall/ -- Gateway, Inc. today
announced that it's won the leading position in Technology Business
Research's (TBR) Corporate IT Buying Behavior and Customer Satisfaction
Study for Corporate Desktops in the first quarter of 2007.
For the third consecutive reporting period, Gateway holds the number
one rank for corporate desktops. TBR identified three competitive strengths
for Gateway in the marketplace -- ease of doing business, phone support and
parts availability. According to TBR, Gateway is the only PC maker with no
urgent challenges in customer satisfaction.
In addition, the report shows that Gateway has consistently earned high
marks in hardware quality, desktop value and overall satisfaction. Recent
gains are reflected in Gateway's rising customer loyalty positions and a
substantial increase in hardware quality.
Gateway is scoring top rankings for customer satisfaction for its
notebooks in addition to desktops. The company earned the leading
designation in TBR's customer satisfaction study for corporate notebooks
for the fourth quarter of 2006 and the first quarter of this year.
"Gateway has managed to exceed the highest customer expectations in the
industry for ease of doing business and has clearly differentiated itself
in phone support quality," said Julie Perron, Technology Business Research
manager of primary research. "It's the perception of customer service that
has propelled Gateway to the leading rank and has made it the most improved
vendor for the past year."
About Gateway
Since its founding in 1985, Irvine, Calif.-based Gateway (NYSE: GTW)
has been a technology pioneer, offering award-winning PCs, servers and
related products to consumers, businesses, government agencies and schools.
Gateway is the third largest PC company in the U.S. and among the top ten
worldwide. The company's value-based eMachines brand is sold exclusively by
leading retailers worldwide, while the premium Gateway line is available at
major retailers, over the web and phone, and through its direct and
indirect sales force. See http://www.gateway.com for more information.
SOURCE Gateway, Inc.
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Related links:
http://www.gateway.com
CONTACT:
Media, Erin Davern of Gateway, Inc.,
+1-949-471-7785, erin.davern@gateway.com
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