USN Launches "One Call Does It All" Service Platform
CHICAGO, June 11 /PRNewswire/ -- USN Communications, Inc. (Nasdaq: USNC)
announced today the consolidation of its regional customer service
organization under one roof in Oak Brook, Ill. and the roll out of its "one
call does it all" customer service and technical support focus. One toll-free
number (877-USN-CARES) now provides complete customer assistance on USN's full
range of products seven days a week, 24-hours a day nationwide. Customers can
conveniently reach USN customer service using any of USN's products: phone,
fax, email or page.
"USN is committed to providing superior customer service that exceeds
small to mid-sized customers' expectations," said J. Thomas Elliott, chairman,
president and CEO, USN Communications.
"Consolidating our operations into a single center provides us the scale
to achieve more cost effective delivery of higher quality service. It helps
us to extend not just the time of day and days of the week customers can reach
USN, but also the way and the speed at which they can reach out to the
company. We harnessed the strength of all of our communications products to
ensure that customers can quickly access USN in whatever way is most
convenient to them."
Customers are now able to add new products, request technical service and
review their bill with a USN customer support specialist any time of the day
using any USN service. In addition to the "one call does it all" service
platform, the company is deploying field support representatives to each USN
sales office to personally assist the company's rapidly expanding customer
base with both technical and customer support issues.
One of the first competitive carriers to offer integrated local and long-
distance services, USN Communications is one of the largest and fastest
growing independent competitive local exchange carriers. The company offers a
bundled package of telecommunications products, including local and long
distance telephony, cellular, voicemail, paging, teleconferencing, USN Power
Communicator "follow me" service, Internet access and other enhanced
telecommunications services, tailored to meet the needs of its customers.
Headquartered in Chicago, USN Communications was founded in 1994 and currently
provides service in more than 40 states. For more information on USN
Communications, visit the USN World Wide Web site at http://www.usncomm.com.
The statements made in this press release may be forward-looking in
nature. Actual results may differ materially from those projected in forward-
looking statements. USN believes that its primary risk factors include, but
are not limited to: the number and size of competitors in its markets; law and
regulatory policy; dependence on technology and third parties, including
provisioning and billing systems and services; continuing access to capital
markets; and the mix of products and services offered in its target markets.
Additional information concerning these and other potential important factors
can be found in USN's SEC filings. USN undertakes no obligation to update
publicly any forward-looking statements whether as a result of new
information, future events or otherwise. Any statements should be evaluated
in light of these important factors.
SOURCE USN Communications, Inc.
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fax, 800-758-5804, ext. 121624
Related links:
http://www.usncomm.com
CONTACT:
Debra O'Shea, Director of Investor Relations,
312-906-3774, or Kathy Mattson, Corporate Communications,
312-906-3575, both of USN Communications
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